Negative Review Due to Customer Not Ordering Extra Item
I received a negative review from a customer claiming they did not receive a hat that was supposed to be included with their order. However, after checking their order details, it is clear that they did not pay for the hat—it was an optional add-on, which they chose not to purchase.
• Can Amazon remove a review if the complaint is based on a misunderstanding by the customer?
• Has anyone successfully disputed a review in a similar situation?
Looking forward to insights from other sellers!
10 replies
Seller_OvL8C4BJWiuS9
It will not be removed if it doesn't violate Amazon policy.
Seller_1purE2KDSN3sd
unfortunately no
feedback removal is almost broken, and a flaw in amazon system for most
best you can do is reach out to the cusotmer directly and try to settle it, very unfortunate and trust me when i say i feel for you
best of luck
Seller_3LJMECWgafadX
If it's in feedback, dispute it. I've had success with that especially if it's an FBA item. If it's a review, it's difficult.
Reach out to the customer--it's under Brands now.
Seller_SJRMV3s4mNrFA
Because Amazon has decided to put so much emphasis on customer feedback, customers are now using it as a method of extortion...with Amazon's blessing. Customer will probably demand you send the hat they didn't order...plus other stuff. Then they will remove the feedback.
Seller_hW6UpEsBcQ7Yk
Is the hat shown in the mail picture?
If it is it is included.
Seller_6KHLlyPsCbnzd
ok
someone in the WORLD aint happy. next.
Seller_MzpDgrmtn9wEt
Amazon unfortunately doesn't care. Customers are dumb and amazon enables them.
Seller_gZQu8fCoa37EH
Wouldn't you be upset if you thought you are buying with that extra item?
At the end of the day your listing was not clear enough to show that the hat is not included. Change the wording. Ensure that main picture does not have the hat.
you cannot avoid dumb people , but you can try to protect yourself from them.
Michelle_Amazon
Hello @Seller_Tf46kxmMQWbsW,
I understand that you are concerned about a product review. If you have the review or your case ID I can take a look to see if it's eligible for removal.
Regards,
Michelle
