My Brand registered product was approved and selling well for 4 months. Just sent another top up of 400 units to FBA. They went live.

I then tweaked my listing title. This unfortunately triggered the problem. Listing was made inactive and products are now stranded. It’s telling me I need approval to sell, but won’t let me request approval and says:

‘We are not accepting applications to sell:

Other health & personal care category in used, refurbished, collectible conditions

Other Pet ingestible products in new, used, refurbished, collectible conditions’

HOWEVER, my product has absolutely nothing to do with those categories. It is FLOOR CLEANER.

When I made the title change, I added ‘made with woodland probiotics’. I am assuming and automated system has picked up the word ‘probiotics’ and assumed it is an ingestible product (rather than a cleaning product).

Seller support keep sending me the same automated, generic response without actually understanding the issue.

What can be done? This is going to cost me thousands of pounds. This is so stressful.

Can anyone help me please?

We’re currently facing a frustrating issue with the Amazon Brand Registry process and are hoping someone here can share some insights or guidance.

We’ve submitted three applications, and all of them have been rejected with the same reason:

> “Product images appear to be computer-generated.”

However, we made sure none of our photos were computer-generated. In fact, we paid for professional printing services to permanently print our brand name on the product — just to comply with Amazon’s exact guidelines.

We're stuck and genuinely confused. The most frustrating part is that we cannot proceed with launching our first product due to this reason.

Has anyone else experienced this issue? How did you resolve it?

Any help or direction would be *greatly appreciated*! 🙏

When we try to send inventory to amazon fulfillment centers , some item it shows "You already have high days of supply for this ASIN in our fulfillment centers. This product must be removed from this shipment. Consider alternative low cost warehousing and storage solutions such as Amazon Warehousing and Distribution",how to fix this issue ? pls help.

Hi,

We received a negative feedback that is actually a product review, likely from a competitor. Unfortunately, we haven’t been able to get a response from Amazon regarding this issue—the case was closed, and there’s no way to reopen it.

Do you have any ideas on how we can contact the Seller Performance team about this?

It is negativel affecting our buy Box eligibility.

Thank you