Hi,

I hope you're doing well. I created my seller account almost two years ago and have sold nearly 4,000 units. However, I've only received 12 customer reviews/customer feedback on my seller account.

Could you please let me know if there might be an issue? I would really appreciate your help, as customer reviews are very important for the growth of my account.

Thank you so much for your time and assistance.

Best regards,

The item is Baby Figurine Statue, but return shows 90-days refund/replacement.

I opened a case, Amazon customer service said The products are considered to be baby item, so the return is 90 days. But the item is Statue, not for baby. We try to let them to change it, but they said it can't be changed. Case ID 17517342731

Please help me.

Hi everyone,

I’m reaching out because we’ve been facing a bit of a challenge over the past 24 hours, and I’m hoping someone here might have some insight or advice.

Our company has received over 20 customer inquiries from buyers who haven’t received their orders. While some of our products ship directly from our warehouse, we purchase shipping labels through Amazon. Here’s the strange part: all these customers have different tracking numbers, but they’re all seeing the same status:

"Delivered, Individual Picked Up at Postal Facility"

CAMINO, CA

As you can imagine, this is causing a lot of confusion and frustration for our customers. At the moment, we’re directing them to Amazon’s Buyer Support, but it feels like we’re just passing the buck without really solving the issue.

Has anyone else experienced something similar? Is there anything we, as sellers, can do to investigate further or help our customers resolve this more efficiently? Or is this purely on Amazon’s end?

Any advice or suggestions would be greatly appreciated! Thanks in advance for your help, and I hope we can figure this out together.

Good morning!

Can someone please help me with case id 17537191041?

Item was sent and delivered on time, using label that is claim protected. Still, claim is counting against our odr and was debited from our account.

We appealed, twice, seems like nobody is reading. We appreciate your help.

@Seller_l3eCP9f1PtJXC@Seller_n0bKq1dyUC1yP@Seller_CnfW62x6yxvJw@Seller_Udi0JNbTrsmUV