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Hello,

Even though I initially set my account to "individual", it automatically changed to "professional" and deducted $40 from my card. I contacted them through the support tab, but I received two emails saying that they can't help me because the issue is not related to the team and they don't give me the option to talk to someone. The links they send me go to the same support screen. Has anyone managed to solve this problem? I think this is very serious and should not be done.

Best regards,

Marcos.

Hello! I am a new seller and 2 days ago I got a message that my account needs re-activation due to inactivity (I updated my listing only a week ago and was ready to ship my products).

I went to my account for re-activation and I only got an option to update the CHARGE METHOD. I have tried using 3 different cards but I still get an error message - "Unable to charge your account"

I called my bank multiple times and they have mentioned that AMAZON is whitelisted for my account and they let the charge from Amazon pass through but Amazon is rejecting the transaction.

I can not even write to Amazon Support, when I try, I get the message that "the account you are trying to access is inactive". How do I resolve this??

I just got approved for my seller account yesterday.. I got on and immediately switched it to an Individual account and received a message saying " since your account has already been charged, your changes will go into effect the next billing cycle" ... I have added my debit and credit card multiple times and I still get a pop up message saying "Your access to Seller Central is currently restricted due to an invalid charge method. " .. Is Amazon really trying to charge me the $40 already?? I am afraid to move money in my account because I'm not sure what they are doing...

Greetings,

my caseID 16908705491

Kindly requesting amazon support to provide further clarification if the following documents will be accepted:

(1) Registration Extract: is Certificate of formation accepted ?

(2)Proof of Address: Is virtual office lease agreement accepted ?

(3)Statute document: Is operating agreement inclusive of articles of association accepted ?

@Seller_4GjtS9k0cnHHv

Thanks !

I have a product that submitted compliance requirements, and have been under review. All necessary documents have been prepared and submitted. But currently there is still no response and it is still under review. Please advice on how to proceed, thanks!

Greetings,

For my product with order number 701-2180529-5484213, my customer wanted to return it on July 14, 2024. I informed my customer that if he sends the product back, a refund will be made. My customer created an A to Z request on August 06, 2024. But since he did not deliver the product, the A to Z request was closed and no refund was made.

On October 10, 2024, my customer filed a "Chargebacks" request through his bank. When we made the necessary defenses, it was closed on October 17, 2024 without payment.

My customer again requested "Chargebacks" on December 11, 2024.

I was not notified of this request by e-mail. I was not given the right to defend myself.

My customer's previous "Chargebacks" request was closed negatively. Why was this one evaluated as positive and closed?

The customer's request was closed as privileged and my customer was refunded.

Where is my product? My product is not back. My customer was able to get his money back after an unjustified effort. Why was the money refunded? I was not informed.

Reconsideration of the unfair transaction

my customer tried for 6 months to get the 4305 cad money refunded without sending the product back and got it by “chargeback” by manipulating amazon.

Thank you.

Hello, my account is probably registered in the USA by mistake and not on the German platform. How can I change this? Amazon does not allow me to publish my product. They keep asking for the same info that I have already uploaded at least three times. I suspect that when I registered, I accidentally registered in the US instead of the German marketplace. Is that possible?

We set up meeting, provided 3 different times, they have come and gone with no email. We contacted account health they said to rescedule the meetings which we did. They told us we should recieve an email 48 hours in advance. That did not happen because the meetings are scheduled for today (1/2/24) and tomorrow, but still no email.

Any help with this would be greatly appreciated, because every time the email is not sent we have to wait at least a week to schedule another.

Also, nothing in junk email.

Hi everyone,

I’m facing an issue with my Amazon seller account and need some guidance. My account has been handed limited access due to a negative balance. I have already surrendered all my FBA inventory and applied to close the account. However, I’m being asked to pay the negative balance before I can proceed with the closure.

I tried downgrading my account to an individual seller account months back , but I’m not sure if that has happened yet. Meanwhile, the negative balance seems to be increasing month by month. I can’t even check why this is happening because I don’t have the option to view any details, and every time I click on a page, it redirects me to the payment page.

I am unable to contact Amazon support directly through my account and would appreciate it if anyone here could assist me or provide an email address where I can get the help I need.

Additionally, I received an email in September stating, "Your Amazon Seller Account has been Blocked – Action Required" for the USA account, and another similar notification in December for the Canada account. I'm not sure what is happening in the background and need to understand what further consequences may occur. I don’t plan to sell on Amazon anymore due to huge losses, so I just want to know if I should expect any further attempts to reactivate the account or if I can safely stop all actions. If not, I would like a clear picture of what is happening with my account.

Any advice or help is greatly appreciated!

Thank you.