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About six months ago, we received 12% negative feedback due to customers not reading the product description. We added that information to images, bullet points, A+ content, and product descriptions.

Our NCX rate dropped from 12% to 2.7%. The image attached indicates our listing updates have been effective. It has been around 3% with "Good" CX Health for 4 weeks now. To our surprise, the listing just now received a "Frequently Returned Item" badge.

We contacted every NCX return and offered a full refund. Some responded positively, saying they've changed their minds and will continue to use the product.

Based on how much people like to return orders because it doesn't cost them, I don't think 2.7% is too high. Any advice helps, thank you in advance!

Hi

Re: ID 16592110251

I am a new seller and my applications for brand registry have been rejected numerous times. I keep getting the same reasons and I am at a loss because I can't see a flaw in my application, having done hours of research on multiple forums.

Can you please provide advice so I can at least understand the issue and then be able to fix it?

Here is the advice back to me with my position against each point:

Your Brand Registry appeal request has been rejected.

Why did this happen?

This decision was made due to one or more of the following reasons:

a) your account was engaging in conduct that violates Brand Registry’s policies, such as, but not limited to, invalid notice submissions through our notice submission channels or tampering with the catalog;

- My account is very healthy and my brand is the No1 New Seller in the category

b) your application or account is related to other Amazon accounts or brands that have violated Amazon or Brand Registry’s policies,

- I have no relationship with any other accounts or brands and never have

c) you are associated with one or more selling accounts as a primary owner and all of them have failed seller verification,

- I have no relationship with any other selling accounts. My current account is active and healthy

d) inability to provide sufficient evidence of branding on products/packaging;

- I have provided a number of high res photos taken by me that clearly show the branded product and packaging, consistent with the trademark application (this is the only possible reason I can think of but I'm not sure what else I can do t provide better photo evidence)

e) you have a selling account that is de-activated, or

- My account is healthy and active

f) your trademark application appears to be filed by a filing firm that may be violating US federal regulations and USPTO rules (explained below).

- My US based lawyer is highly regarded and the application for my trademark has been accepted by the USPTO as per the documentation provided

Any advice or help would be greatly appreciated.

Re: ID 16592110251

New appeal/dispute submission for merchant [A2BEYZGZ8E01SE] in marketplace [ATVPDKIKX0DER]

Good afternoon! I'm not sure if I'm experiencing a delayed payment summary or what...

When I went to reconcile my payment today, I went to my payment summary and noticed my numbers didn't look right.

For one, our account level reserve is only at $200, when it should be well over $100,000 as it normally is.

Secondly, our sales are only showing 1/3 of what they normally are as well as expenses being 1/3 of what they normally are.

I contacted Amazon support and one agent let me know that the account level reserve is moving to deferred transactions, however, I've always still had an account level reserve while seeing deferred transactions. This would also not explain where the remaining 2/3's of my sales and expenses are, are they in the deferred transactions? Is anyone else experiencing this? I'm leaning more toward my sales summary being incorrect or not fully finished processing. If any mods want to take a look, please do. My support cases are:

16628064221 and 16628445891

Also, we sell exclusively through FBA.

Hello, we started actively selling on Amazon US this July 2024 after a long time and since then Amazon keeps all the money and won't pay us anything. At the moment it's over $35k.

I have tried opening several cases with Amazon, however no one has been attentive. I even called Amazon several times, but they always just escalated the matter and nothing came of it. It's a lot of money for us and it greatly affects the entire operation of our company.

Please help here are the case IDs : 16564158221 / 16616566761

@Seller_4GjtS9k0cnHHv

@Seller_F4AbbFj6ovBk3

@Seller_1KYLYkgAlu4xX

@Seller_aEROSwwdnzGiU

@Seller_OOVUXZLmb2UEH

@Seller_PIHyltK09pbl3

@Seller_pmPMHSY5A35rL

@Seller_fXQIQzsolCXuL

@Seller_GEZPMc4CeQfh6

@Seller_l7Jtck9jxnEA0

[Moderator Edit: removed personal solicitations]

Can a mod please assist? We have had another Brand Registered ASIN hijacked and updated to the brand AONELAS.

ASIN B0C44K85DX. I did report the listing with Brand Registry, but "no violation has been identified."

Cases: 16558915241 and 16632986791.

18+ year Amazon seller here. We are 100% FBM. Tuesday night our sales suddenly stopped. Since then, we have had 12 sales which is an over 90% drop. According to my dashboard our BB percentage dropped to 0% around the same time. When I go into inventory it oddly shows that I am the featured offer (green check) on items that are out of stock and have been for weeks. Listings where I am the only seller suddenly have a suppressed BB or Amazon has the buy box with the "temp out of stock" info even when they haven't been on the listing in the past six months and up to a year. I have seen many discussion about this on Facebook in various seller groups.

On other selling platforms our sales are up. In fact our sales are up everywhere except Amazon. My metrics are fine btw.

I realize the algorithm for the BB changes constantly but this is not normal. Does anyone have any insight? I am not selling enough to keep the lights on!

@Seller_CnfW62x6yxvJw @Seller_GEZPMc4CeQfh6 @Seller_RSwABJNHpHnEZ@Seller_zukQNO61PzGck@Seller_RsATYbG9XP0HP

If anyone can offer insight I would be so grateful. Thank you.

Why not have a send this listing to friend option It would help in sales and branding as well.

Hi, I noticed this Saturday, and had a case and the case person was not helpful. Their solution was to empty my cache and reboot my computer.

On the Manage All Inventory page it no longer shows FBM listings shipping template that the listing is assigned to.

There is no way to click by the sku, and change the shipping template any more.

How are we supposed to manage the Shipping templates if they are no longer on this page?

Being able to see the shipping template a listing is assigned to is vital. and can't be managed by a file upload realistically that is insanity when it used to be on the Manage all Inventory page. with one click you could click on the box next to the listing, then choose from the dropdown and change the shipping template. This is ALL GONE, NO LONGER THERE.

The only place I can see shipping templates is from the Manage Seller Fulfilled Products page and the title of each listing is 90% cut off, so no way to know what the listing is that I am looking at.

Case Log ID: 16633080651 shows all my screenshots and better description of the issue.

Now that I log in this morning and see the announcement of the improvements to Manage all Inventory page, it all makes sense that the page changed. How are we supposed to see a listing in our inventory FBM and not see what Shipping template it is assigned to?

How do we manage our listings without being able to click by a SKU/listing and then change shipping template is completely missing?

We can't even tell what shipping template a listing is assigned to from the new improved page. Please help!!!