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Case ID 17536219661

I am a brand-registered seller on Amazon.com operating under the brand The Best Diet. I recently listed a new product (ASIN: B0F3NV14X2, SKU: AWER556, Condition: New) via my seller account RETAILXPRESS.

After successfully creating the listing, it was immediately inactivated with the following system messages:

“We are not accepting applications to sell: Other Health & Personal Care category in Used, Refurbished, Collectible condition(s).”

“We are not accepting applications to sell: Other Human Ingestible Products in New, Used, Refurbished, Collectible condition(s).”

To clarify:

• The product is listed in New condition and our own brand "The Best Diet" is already registered on Amazon by our seller account

Request:

Kindly activate the listing (ASIN: B0F3NV14X2) as the product is fully compliant and listed in the correct condition.

Include any relevant reference numbers (Optional)

B0F3NV14X2 Case ID 17536219661

What steps have you taken already?

I opened a Case ID 17536219661 but amazon support was of no help and gave no solution, only told me to keep trying periodically and I am losing money every day while being registered brand owner. Please help ! I have found other brand registered sellers getting their listings activated by posting here.

@Seller_GEZPMc4CeQfh6

@Seller_l3eCP9f1PtJXC

@Seller_8hQgfj6OVZYse

My brand is brand registered on amazon under dietary supplements category because we are supplements brand and I'm the brand owner of this brand. We have been selling supplements on Amazon for a while with no problems.

ASIN: B0F3VGBFGG

From last week any listing we try to create we get this following message as soon as we create the ASIN:

Your listing is currently inactive. Recently created listings may still be processing.

Pending Compliance checks

This listing is being reviewed for potential compliance requirements and is suppressed until this process is complete.

- it's been more than 48 hours nothing from Amazon.

- No amazon email or performance notification received to appeal or submit any documentation so those options are not there.

- there are other listings we created while ago has no problems. whatever the ASINs we are trying to create from last week all ASINS getting this same error, regardless of any product. so it's not related to a specific product.

Please help me solve this error message. It's very urgent. As we could not make any shipments.

I'm respectfully requesting you to kindly have a look at this issue and resolve this matter

PLEASE SOMEONE FROM AMAZON KINDLY HELP. PLEASE

@Seller_l7Jtck9jxnEA0

@Seller_8hQgfj6OVZYse

We had an order that was to be shipped by 03/24 and it did. Promised delivery date was 03/29. It arrived 3/29 yet the order got pinged.

I downloaded the report. it was to be delivered at 3/29 6:59am and it got delivered //29 15:30pm.

How is this a ping on our side?!?

Probably not the single case of having products in transit from China to the US.

When the containers left China, the tariffs on our products were 10.3%; now, they are over 160%

The FCL containers are shipped with AGL. Is it possible to route the containers to their country of origin (China) or a different country before they land in the US?

Can someone please explain this to me? My OTDR has dropped significantly like many other sellers, etc, etc.

Either way here is my question.

If there is a 14 day window and the promised delivery date window is from 3/20 - 4/2. My understanding is these are the dates without promise extensions. Then how is it I have shipments still on my report from 3/19? Am I mistaken about the promise extension dates not being the used dates? Or is it about GMT and PDT?

If anyone has a better understanding of this can you please explain what I’m missing?

Thanks in advance

Claims protected Shipment Not Protected From A-Z Claim - Appeal denied 7 times. A-Z Team Refused to answer anything but "We understand your position, but we stand by our decision" Time Limit On Option To Further Appeal nearly over. I hope someone can help! @Seller_l3eCP9f1PtJXC@Seller_FJwyF3iu5qxUY

Case Number: 17546724511 (One Of Many Since They All Got Transferred To A-Z and Denied)

Order# 112-3055412-0481839

Facts Of The Case:

I shipped an order to a customer back in February 2025 using postage purchased on Amazon.(Claims Protected) Amazon showed the order as delivered on time, but the customer said they never received it. Amazon immediately approved a A-Z claim from the buyer regardless of the claims protection.

When I appealed with the carrier and tracking information Amazon stated that I either had not provided the carrier name(I did) or that the tracking information came up blank on USPS's website(It didn't) What happened when I put the tracking number into USPS's website is that it came up with a delivery from November 2024 to Georgia. This order was supposed to go to Tennessee in February 2025!

I provided this information including screenshots of the USPS tracking information of the item apparently being delivered 3 months before the order was placed with an A-Z appeal. Nearly immediately denied stating "We understand your position, but we stand by our decision".

I contacted seller support and spoke to a manager who told me that I was correct this order was "claims protected" and the postage was purchased on Amazon and that he would get it all sorted out. The ticket was then transferred to A-Z claims who nearly instantly denied the appeal and stated "We understand your position, but we stand by our decision"

I called back to seller support and spoke with another manager who stated nearly the exact same thing. They would take care of it. And an hour later... you guessed it ""We understand your position, but we stand by our decision"

I have now appealed a total of 7 times each time with no explanation other than that same phrase in response. I have spent at least 3 or 4 hours now on hold with Seller Support only to get the same answer over and over. Can anyone help? I am happy to share the tracking number or post my picture of the tracking(The number now actually results in a completely blank page on USPS because it has been over 120 days since that actual tracking number was created by USPS.) if this helps. Sorry for all the details but I am at my whit's end with this situation and am running out of patience and time! Thanks for any help or advice that can be provided.

Hi! We're reaching out to the community hoping someone can offer some guidance on a frustrating issue we're encountering.

Our listing was recently deactivated by Amazon, citing it as a professional-use only medical device that requires a valid 510(k) premarket notification.

Case ID: 17494248771

We have submitted the following documentation to Amazon for review:

✅ The relevant FDA 510(k) number

✅ Clear photographs of all sides of the product packaging

✅ Photographs of the complete instructions for use

✅ Our FDA Establishment Registration Number

✅ Letter from the manufacturer

✅ Confirmation that the device name matches exactly as it is listed on the FDA database

Despite providing all of this information, we continue to receive the same generic response from Amazon stating:

"The FDA 510(k) provided does not cover this product. Sellers are expected to provide complete and accurate information in order for us to proceed with our review of this request."

We have meticulously reviewed the FDA database and are certain that the 510(k) number we provided is indeed the correct one for our product. We are feeling stuck and unsure of what additional information Amazon might be looking for or what we might be missing.

Has anyone else experienced a similar situation with a 510(k) review and the recurring canned responses? Any advice on how to break this cycle, specific contacts within Amazon to reach out to, or potential escalation steps we could take would be incredibly helpful.

Thank you in advance for any insights or assistance you can offer!

@Seller_pAPBCLhysbW5T

@Seller_SBIjJooGeXSQ6

I need support to resolve the issue as I am unable to escalate the matter regarding identity verification despite of multiple followups with account health team as they are unable to assist in this regard.

Merchant Token: AC4OGQG3EIJHW

I am private label, setup brand registery on Amazon. My inventory is under production, and products updates to be photoshoot after mid of April 2025. In the meanwhile, Amazon has deactivated my account due to identity verifciation despite of submission of identity. The deactivation proceedings seem to be missing verification as I observed multiple conflicts in the status shown by Amazon.

This is the current status of my account.

March 25, 2025: I received a notification requesting identity verification. Then on same date later on I received another notification that account health dropped below 100, and there was now policy violation under regulatory compliance asking to verify identity.

March 26, 2025: I submitted my identity document and completed the required live photo capture via the system. The document submited was exactly same as matching seller central identity.

March 28, 2025: Account temporarily deactivated while submission still under review despite of claim to be completed within 2 days. I also opened the Case ID 17501487961 but the agent asked to wait for review completion.

April 07, 2025: Received notification that Amazon unable to verify identity and douments provided. The account will be disabled and not eligible to sell on Amazon.com. I applied to proceed to submit new information but there was only check mark of acknowledgement to provide more information if Amazon team need it so I did and submitted.

April 09, 2025: Amazon said submission has been reviewed and accepted. However, account remains deactivated at this time. Further it shared it is due to unresolved policy violation. while in the mean while the policy violation was also removed. This conflict raised concern and upon followup with account health team they said to wait for update from concerned team.

In parallel my account health shows normal while status shows evaluation is complete and submit new inforamtion but again there is only checkmark of acknowledgement to submit new information upon requirement.

Now despite of submitting right information one agent saying to wait for more information requirement from Amazon while another agent saying account will remain deativated.

One more thing when I click on link send to submit verifiation its saying verification in process.

Please, assist! as I am still confused whether verificatoni is completed or its still in process.

Are other booksellers finding it tougher and tougher to list used books due to Amazon restrictions?

I can see restricting new books. And I know there have been countless arguments over whether Amazon should be able to restrict used books (first sale doctrine and all). But it seems either more and more publishers are restricting their books, or Amazon's bots are going willy nilly.

Today I tried to list as book published in 1973 by Wellcome Institute of the History of Medicine (that's the publisher). Am I to believe that WIOTHOM (acronym) really restricted Amazon from allowing sellers to list used copies?

Is it less likely given that the Institute went defunct (pun intended) in 1999? I mean, come on! What's really going on here?

ISBN 0854840176

Can a mod help me understand this? Nearly half the books I try to list at this point have restrictions. I can list them elsewhere (and do), so I am not sure why Amazon hates money so much.