Similar to previous years, our standard returns window will be temporarily extended in all EU stores to give customers the confidence to shop early for the holidays and help you increase your sales.

Our 2024 Extended Holiday Returns policy requires that items bought between November 1, 2024, and December 25, 2024, can be returned until January 31, 2025, or within 30 days from receipt, whichever is later, in the following stores:

• Amazon.co.uk
• Amazon.de
• Amazon.fr
• Amazon.it
• Amazon.nl
• Amazon.pl
• Amazon.se
• Amazon.com.be

This excludes items bought on Amazon.de and Amazon.it in the Camera, Electronics, Office Products, PC, Wireless, Video Games, Music, and Video/DVD categories, which can be returned until January 15, 2025, or within 14 days from receipt, whichever is later.

Items bought on Amazon.es between November 1, 2024, and January 6, 2025, can be returned until February 6, 2025, or within 30 days from receipt, whichever is later.

The extended return window applies to seller-fulfilled, FBA, and Amazon Retail orders.

Although the returns window for orders will be extended, returns eligibility for all orders remains the same.

Starting December 28, 2024, you’ll be required to meet new Radio Equipment Directive requirements for wireless electrical and electronic products that transmit or receive radio waves, in our EU stores.

The updated directive sets out requirements for products to be equipped with a USB-C port, for customers to be able to buy the product without a charger. It also requires online listings to display pictograms that show the charging capabilities of the product and whether it's supplied with a charger.

To comply with the Radio Equipment Directive, you must fulfill the following requirements:

• Provide charging information starting October 1, 2024: Up to six attributes to indicate if your product includes a charger, its charging capabilities, and whether it’s rechargeable or includes batteries. We’ll use this information to automatically generate a pictogram and display it on your product detail page.
• Offer your product without a charger. Ensure that your product is available for purchase without a charger. If you choose to list your product with a charger, you must create a second ASIN for the version without a charger.

If you’re the manufacturer or importer, you’ll also be required to:

• Label the product with its charging capabilities.
• Ensure that the product is equipped with a USB-C port and that it’s compatible with the IEC 62680-1-2 standard.

If you’re a reseller, we recommend that you contact your supplier as soon as possible to ensure that your products comply with the Radio Equipment Directive.

After December 28, all new listings must meet these requirements. We’ll deactivate listings if we become aware of non-compliance.

Learn more

Effective September 30, 2024, if Amazon requires you to submit product compliance documents, these must be submitted and approved before you can list the product.

To ensure that the products sold on Amazon are held to the highest standards and are safe for customers to use, you must be able to demonstrate through appropriate compliance documentation that all the products you offer on Amazon meet regulatory and policy requirements.

This update does not make changes to existing compliance requirements, and existing product listings will not be impacted. New products won’t be listed until all required compliance documentation has been submitted and approved. You can do this through the Manage All Inventory dashboard. Customer safety is our top priority and we may ask for additional information to verify product safety and compliance at any time.

For more information about this change, go to Creating new selection with compliance requirements.