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@Seller_nS0jcFQNDLG3e Can you please assist and review these cases for us as we received conflicting answers. This is our last attempt to get a clear answer or to get this problem solved. Are we losing our Catalog Creation approval for this brand? Do we still have authorization and if so, why can't we list new items? Please help. Thank you.

Recently we attempted to create a new listing for new products from a brand that we were approved for Catalog Authorization on the brand since 9/22/2022. We were selling the brand previously but have continued to sell and have been creating listings for this brand since the approval without issue until recently.

Recently, when trying to create a new listing for the new products everything seemed to be fine until we tried to submit the listing, we received the 5461 error (need to apply for catalog authorization for the brand). Since we had already been approved we opened a case to clear the error. The Catalog Authorization approval date then changed to 11/14/2024 with Seller Support requesting that we recreate the listing as instructed. If the same error occurs again then we should reapply for Catalog approval again. We received the same error and so we reapplied as instructed. However, this time the request was denied. We applied for other brands under the manufacturer and received the same “copy and paste answer”.

Requested more assistance from Seller Support since we had prior approval and now were declined, Case ID 16690533211. This is what we received back:

“We are currently not accepting applications for this product. To maintain a safe and trustworthy shopping experience, we restrict certain products from being listed or sold on Amazon. If the ability to list this product changes, you will be able to apply for approval to create ASINs for ** XXXXXXX **. In view of the aforementioned, we had to decline your application.”

Why the system let us fill out the application if Amazon is currently not accepting applications. Again, we are not a new applicant as we have approval to create catalog since 2022.

Amazon Seller Support had previously acknowledged that we had been approved for Catalog Authorization of the brand. See below. Why did Seller Support lead us on with asking to reapply and then decide to decline the requests? Did Amazon want to change our status?

Receiving an error while listing a product

Case ID 16659348931 08:00 PM 11/18/2024

“We are aware of the ongoing concerns regarding the error 5461 that you are currently experiencing in relation to the brand. Furthermore, we acknowledge your understanding that you previously received authorization for the brand.”

Note: We are not the manufacturer or brand owner. No sales restrictions are in place, only need approval for Catalog creation. We also purchase from an authorize distributor/source for this brand.

Hello,

I am currently facing an issue with premium A+ content for almost a month.

I done what the rule required, Premium A+ content was not granted on my seller's account .

Someone can check and escalate it?

Thanks in advance!!

Case ID 16599976381

Is anyone having issues updating their A+ pages? If you are not having issues, how long does it take for your A+ changes to get posted and go live?

I have gone through the submission process multiple times. The system allows me to submit the changes for approval (after the ASINS have been uploaded in). But the A+ stays in "draft" status even though I can see the "Cancel bulk action" button.

I have waited for a week for the A+ to get accepted but nothing seems to be going through for me. Not sure if this process stated to take much longer than it previously did or there is some bug in the system.

Amazon does not respond to cases created exactly 1 month ago and delays them with copy-paste answers when you talk to them via live chat.

If you're not going to support us from Amazon, why are we paying fees?

I recently have had two orders refund at first scan for orders that were $100 or over. Previous months those amount totals were never refund at first scan. Why all the sudden is amazon allowing this? $100 was the base, after tax order was $107, on both orders. I thought 100$ was the threshold that was not to be refund at first scan?

Im not featured offer but my metrics are healthly

B08N3F9PRJ

Here's my case id 16704231351

My account has been deactivated for months now with multiple attempts to reinstate it by providing proper documents, identification, and statements. None has been successful and it seems like they won't hear me out any longer. I only buy from verified online retailers and I haven't dived into the wholesale side of buying yet. The products that I have bought are all legitimate with proof and invoices to back it up. I'm not sure what else I can do now to get my account reinstated. What will happen to my inventory that's at Amazon right now? Can I have it shipped back to my address? Any help is greatly appreciated, thanks.

Just received an email from Amazon stating i had to confirm an order that never appeared in the orders list for some reason and now it is late.

Buyer places an order on Thursday, Nov 14, I ship every day except weekends, so i ship Friday 15, Monday 18, Tuesday 19, and today Wednesday November 19 they sent this message:

----------------------------

This notification is a reminder to confirm the shipment of the order below. If you have not yet shipped this order, please do so now.

You can confirm shipment of orders individually using the Manage Orders tool in your seller account. You can also confirm multiple orders at the same time using a Shipment Confirmation feed.

To learn more about confirming shipments, please search Seller Help using the keywords "How to Confirm a Shipment."

ORDER DETAILS (shipment not confirmed as of: 11/19/2024)

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Needless to say, I have shipped for three days, confirming each time no orders are pending for each period, and that order never showed up. You put the orders list in ascending order, 100 orders to a page, and check delivery dates each time. Several times over while you are printing, this order didn't exist, at least visually.

Is this an isolated incident, or more sellers are having this problem?