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merhaba .

hesabım hareketsizlik nedeniyle 7 gün önce devre dışı bırakıldı.kuzey amerika hesabımı doğrulamak için herhangi bir buton ya da açılır sayfa göremiyorum.

yardımcı olabilir misiniz ?

Action Required - Account Set to Inactive due to Dormancy (İşlem Gerekli - Hesap, Uykuda Olma Nedeniyle Etkin Değil Olarak Ayarlandı.

Merhaba,

Satış hesabınızı geçici olarak etkin olmayan bir duruma getirdik. Etkin olmadığında, listeleriniz etkin kalacak ve ödemeleriniz planlandığı gibi devam edecektir. Ancak, listelerinizde veya hesap ayarlarınızda geçici olarak güncelleme yapamazsınız. Bu eylem Hesap Sağlığınızı etkilemez.

@Seller_WIFV02H2XUFgS@Seller_j9Bd91CW3ZVpr

I've submit 4 applications so far, all of which have been rejected for brand registry. Every single time it says the same thing

"The documents provided are not acceptable for Brand Registry. The images should not be computer generated and must be of the physical product you intend to sell on Amazon. We ask that you submit at least one image of your product or product packaging as part of the application."

Each time I have taken a different photo and submitted it again, but same message every time! My product photos are not digitally altered, I am literally taking the photo of my product on my desk every time we submit an application, I have reviewed the brand registry video/guide multiple times, and ensured all steps and aspects of the application are in compliance, like permanent trademark affixed to product, good lighting, etc.

I tried to open a case via brand registry section, explaining that my applications are being rejected for a false reason and that my photos are clearly not digitally altered, and they literally responded with this. "

I understand that your applications are getting declined due to the images you submitted.

As previously informed to you and we are unable to approve your application at this time due to the following reason(s):

The documents provided are not acceptable for Brand Registry. The images should not be computer generated and must be of the physical product you intend to sell on Amazon. We ask that you submit at least one image of your product or product packaging as part of the application. The submitted pictures will be used solely for the purpose of reviewing your application and customers will not have access to them."

essentially replying to my open case with a copy, paste response of the same message without context, elaboration, or investigative effort into my problem. Please help.

case id's for brand applications.

17526801781

18536277881

17501765331

17519691431

17475681381

17500415211

17459968971

17475112741

Hello,

I need advice regarding a repeat counterfeit complaint and its impact on my account health. Here's the timeline:

• March 24, 2025: Received a counterfeit complaint (without test buy) (Complaint ID: 17469045891) shortly after listing the product.
• March 28, 2025: Submitted all requested documentation, including physical and digital receipts from Costco, product photos on Costco shelves, the online listing showing matching item numbers, and time-stamped inventory prep images.
• March 29, 2025: The complaint was cleared, and my listing was reinstated.
• April 1, 2025: Received a second counterfeit complaint (without test buy) (Complaint ID: 17520229981) for the same listing and inventory.

I resubmitted the same documentation. The response I received stated the listing was reinstated, but then contradicted this in the body of the message and requested additional documents (like a letter of authorization).The second complaint is now considered a repeat violation, further harming my account health.

I’ve reached out to the company politely asking for a retraction but received no response. I'm confused as to why these claims are being made repeatedly with no test buy.

Has anyone faced a similar situation with repeat counterfeit complaints, even after the first was cleared? How did you handle this, and what steps can I take to resolve this without further affecting my account?

Thanks for your help.

AtoZ doesn’t follow Amazon Return Policy

Amazon Return Policy says items can be returned within “30 days of delivery”.

In fact, it is very specific, as it clearly says 30days, NOT 31 days, NOT 32 days Etc.

Frankly, there would be no reasonable reason why a person couldn’t return something within 30 days.

Amazon A to Z gave a 100% refund to a Buyer (meaning they took the money from our account) and also it affected our Account health as it relates to our Order Defect Rate (ODR) as they counted it against us.

In synopsis, Buyer Order ID: # 702-0129243-1711474 with a Deliver by: Thu, Feb 20, 2025 PST to Fri, Mar 7, 2025 PST and was actually deliver to the Buyer on February 12, 2025 well before estimated time. It also has a trackable number Fedex # 285128465969, they also signed for it on with proof of delivery.

The item was also exactly as described. It should be noted that the customer did try to cancel the order after the fact.

As mentioned above the customer received the item, then requested a return on February 16, 2025 stating: “Return Reason: Bought by mistake” and “Buyer Comment: Attempted to cancel and thought this was cancelled”.

We provided very clear return instructions to the buyer indicating both to provide us with the tracking number and to send it no later than March 12, 2025 which is 30 days from the date the buyer received it.

However, the buyer did not bring the item to the courier until March 16, 2025, which was four days past the amazon return policy.

On March 31, 2025 we receive notification that an A to Z was opened. They essentially threatened us in these emails to refund the customer or they would debit our account.

We replied to all A to Z notifications, stating our case as described here, however it clearly fell on deaf hears.

It should be noted that delivery for the Return wasn’t even attempted to us till April 3, 2025. We kindly refused to accept the return as it was shipped PAST the 30-day Amazon Return Policy.

The Return Track - 0103908246208265 via Canada Post was only provided to us as part of a A to Z email, April 1, 2025.

Additionally, A to Z allowed the customer to open the claim while the return was in transit and on false pretense stating:

“Customer issue: Different from what I ordered”

The return reason becomes irrelevant and, in our opinion, a moot point, as the buyer did not meet the 30-day amazon return policy, as the item was not shipped with in the Amazon policy time frame.

Why and how amazon would have the audacity to give the customer a full refund and count it against our ODR Account Health, we followed amazon policy and the Buyer DID NOT.

The buyer was clearly at fault and wrong, its in black in white with tracking to prove it.

If Amazon wants to allow Buyers violate the Amazon 30 day policy then Amazon should fund the refund themselves that would be the prerogative.

However, you can not force the Seller to refund against policy.

I would really like to email Mr Bezos team and have them help.

I look forward to you help and reply to make this right.

Thank you

cc;

@Lucre_Amazon

@Roberto_Amazon

@Sunnie_Amazon

@Ricardo_Amazon

@Daryl_Amazon

@Tatiana_Amazon

加拿大人民都喜欢什么产品呀？店铺销售的产品销售额不太行，想了解下加拿大人民的喜好

I had a customer order a product via FBM (fulfilled by merchant). They then sent a claim in that they didn't like the product. We offer full refunds but customers must pay for return postage and it is stated on our site. They then tried to make another claim the product was not what they expected, clearly trying to get around paying for the return. I refused and they filed a A to Z saying the item was never received, and WON.

Now my account health is flagged and the customer also gets to KEEP the product.

Amazon - do better.

I see so many people having this same problem here about the recent request for Registration Extract. It took me a lot of time with support over the phone - they had no clue what I was talking about... It appears to be some outsourced team overseas just reading the sparse information on the "help" docs. Which I had read before the call anyway.

Now, last resort I am trying these forums and so many shows as "locked". I can't ever reply to people who had the same questions (and hopefully found a solution).

Hey Amazon! What is going on? Whatever team is in charge of this project (obtaining updated company information) is clueless or at the very minimum has not done their homework to understand the nuances of Canadian corporation registration differences among different provinces.

Is there a way to reach out to someone at Amazon, who is in Canada and understand what is required and how to obtain it?

Hi sellers,

I’m posting this to raise awareness and hopefully get some advice. I’m dealing with a frustrating situation where Amazon received my shipment, it showed up in my inventory, and then it vanished. Even worse — Amazon support has not responded to my reimbursement request despite me providing all tracking and ownership proof.

Here’s what happened:

Tracking Number: 1Z10074A2011020197 (UPS)

Delivery Date: February 15, 2025

Warehouse: YYZ4, 8050 Heritage Road, Brampton, ON

Product: ResMed 37296 Climate Line Air Tubing, Quantity: 40

I shipped 40 units. UPS shows the delivery was completed and signed for. Amazon’s own system also confirmed that the shipment was received and marked SELLABLE. Then, 2 days later, the inventory was suddenly removed and reassigned, and eventually, it just disappeared from my account.

Here are the inventory event records for proof:

Date FNSKU ASIN SKU Event Type Disposition Fulfillment Centre Quantity Reference ID Country

Feb 15, 2025 X004I7HLJP B071XD2F9Y VA-EJ3X-V119 Receipts SELLABLE YYZ4 40 FBA18TDVW1DM CA

Feb 18, 2025 X004I7HLJP B071XD2F9Y VA-EJ3X-V119 Receipts SELLABLE YYZ4 -40 FBA18TDVW1DM CA

I literally saw the units show up in my inventory. I also sent two other ASINs in the same box, and those were processed fine — this clearly proves that the issue happened inside Amazon’s warehouse, not during shipping.

I submitted a full reimbursement request with tracking info, proof of purchase, inventory records, and even screenshots. But since then — no response from Amazon at all. Nothing.

This is not just frustrating — it’s unacceptable. I wanted to share this so other sellers are aware this kind of issue can happen, and Amazon may not respond even with full evidence.

Has anyone else gone through this? How did you get it resolved? Any tips to escalate this?

Thanks for reading — I hope this post helps others double-check their shipments and track their inventory closely.