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1) on October 21th I sold an item to a customer.

2) It was shipped, then received on Oct 24.

3) Fedex tracking showed delivered. They took a photo outside the customers home. Customer acknowledged it was their home.

4) The claimed they were currently out of the country and did not get it. A hours later they claimed the personally searched their home the moment it arrived. They then changed their story 3-4 more times. Clear RED Flags of lies.

5) I opened a case with the carrier. The carrier contacted them, but they refused to speak with the carrier or contact them back.

6) They opened a AtoZ claim. Lost

7) They attempted a chargeback. Lost.

8) Throughout all of this they began sending e-mails almost daily insisting it was my fault and demanding a refund. Most of the e-mail were 'from Amazon', but seemed VERY SUSPECT.

9) I reported all the messages, contacted Amazon, and was told that most all of the messages from Amazon, were really from the customer PRETENTING TO BE AMAZON. They have sent DOZENS and DOZENS of messages harassing me.

10) @Seller_rl7kltrMnkHFJ@Seller_37l8i4vuvugjG@Seller_s3amN64nZ4y9V

11) Can this person be blocked from contacting me? Why is Amazon allowing them to impersonate Amazon reps? This person is certainty attempting to use this tactic to steal from other sellers.

We are the manufacturer and only seller of our ASINs on Amazon. We have a sale running at 20-25% off. I'm seeing a green checkmark next to "Sale Price" on the listing, but then a red X next to "Featured Offer" with a link to "Match" - but the Featured Offer that apparently we are not getting is the same exact price we are selling for!

If I view reference and business prices, it gives me the option to "match" the Featured Offer and the Lowest Price - which again are the same price as the sale price. What's going on?

Amazon needs to reverse what they did to the search results !

My account was deactivated because my details were linked to another account under a name I do not recognize. I have no relation to this account and completed a thorough investigation of my friends and family who could have used my information. I called my family members who share the same house address and found that no one had opened an amazon store with this shared information.

After finding no relation to this account I submitted a claim to Amazon that was denied for " do not have enough information to remove the violation at this time." I called Amazon's customer service number and was informed I need to submit an Affidavit explaining how I have no relation to this account and believe my information / relation to this account was used fraudulently.

After reviewing forums I've worried my affidavit will not be enough evidence for Amazon to reopen my store.

Has this happened to anyone else?

What other documents can I show to prove I have no relation to this account. It's my belief that my information was fraudulently used to open a store. I have no history with my personal details being taken or identity theft.

Hi Fellow Sellers,

I’m dealing with a frustrating issue with my Seller Central account and could really use advice from anyone who has faced something similar. Here’s what happened:

On November 1st, my browser was compromised in what I believe was a cookie attack. The attacker recreated my browser session, which allowed them to log into any saved accounts. While they weren’t able to access my Seller Central account directly due to 2FA, they did get into the buyer Amazon.com account connected to it and placed a fraudulent order for $1,600 (and also signing up for Prime).

I noticed immediately, contacted Amazon to report the fraud, and took action by resetting all my passwords and updating my payment methods.

Now, I’m locked out of my Seller Central account. When I try to log in, I get a “billing verification required” message, and my orders are on hold. The only email I’ve received from Amazon said I could either pay the $1,600 for the fraudulent order or request a review of my account. I chose the review option, but it’s been over 2 weeks, and I haven’t heard back or received any further instructions.

Luckily, my accountant has almost full access to Seller Central with their account, which has allowed us to keep some operations going. However, I’m still at a loss on how to fix my admin account issue and get full control back.

This account is my main source of income, and I’m really stuck. Has anyone experienced something similar? How long did it take for Amazon to resolve it? Is there any way to expedite this process or reach someone who can help?

I appreciate any guidance or tips you can offer!

Hello

As newly my account just get inactivated due to my inactivity, as I still active and do my business due to some other problems I can not get to my account every day.

Please reactivate my account due to my tight time I need it.

I have been selling this product for years, and it is a common OTC item in the US market.

On 10/25, the product page was removed and I received a restricted product warning. I have been following the steps appealing the case, but still going nowhere after providing the requested items.

I have been asked for and provided the following: update detail page, upload product image, provide drug fact panel, and etc. After carefully reviewing and responding each case, I would get a generic reply without any useful information.

Can someone help please?

I tried many times to close seller wallet account and I dont go anywhere i want to close my account and my seller wallet account

Last week after 8+ years of utilizing Vendor Central as a dropship company for Amazon, my account was disabled by Amazon. I am told to sell through Seller Central. I am able to log into Seller Central utilizing the same email and password as Vendor Central, but I am getting the followin error message when trying to add products:

Some links have been hidden from your favorites bar due to merchant or region restrictions.

In 2023, I sold over 10,000 pieces from now until Christmas....now I am unable to even list my products...Does anyone has any suggestions?