@Christine_Amazon@JiAlex_Amazon

I've submit 4 applications so far, all of which have been rejected for brand registry. Every single time it says the same thing

"The documents provided are not acceptable for Brand Registry. The images should not be computer generated and must be of the physical product you intend to sell on Amazon. We ask that you submit at least one image of your product or product packaging as part of the application."

Each time I have taken a different photo and submitted it again, but same message every time! My product photos are not digitally altered, I am literally taking the photo of my product on my desk every time we submit an application, I have reviewed the brand registry video/guide multiple times, and ensured all steps and aspects of the application are in compliance, like permanent trademark affixed to product, good lighting, etc.

I tried to open a case via brand registry section, explaining that my applications are being rejected for a false reason and that my photos are clearly not digitally altered, and they literally responded with this. "

I understand that your applications are getting declined due to the images you submitted.

As previously informed to you and we are unable to approve your application at this time due to the following reason(s):

The documents provided are not acceptable for Brand Registry. The images should not be computer generated and must be of the physical product you intend to sell on Amazon. We ask that you submit at least one image of your product or product packaging as part of the application. The submitted pictures will be used solely for the purpose of reviewing your application and customers will not have access to them."

essentially replying to my open case with a copy, paste response of the same message without context, elaboration, or investigative effort into my problem. Please help.

case id's for brand applications.

17526801781

18536277881

17501765331

17519691431

17475681381

17500415211

17459968971

17475112741