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Welcome to Seller Forums

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Hi Sellers,

Welcome to our Ask Amazon Q&A focusing on your questions about Transparency! This thread will be open today, November 21st, from 8 am to 5 pm PST.

What is Transparency?

The Transparency program helps brands stop inaccurate and counterfeit products, improve customer engagement, and gain valuable insights into their supply chain. With Transparency, you can:

  • Verify product authenticity: Use unique codes to ensure that only authentic, accurate items are shipped to customers. Whether they’re fulfilled by Amazon or shipped directly by a seller, your products can’t be sold in the Amazon store without this Transparency protection.
  • Engage with customers: Connect with customers post-purchase. Both the Amazon Shopping and Transparency apps allow customers to scan codes to confirm authenticity and access promotions, videos, posts, or other content about their item.
  • Optimize your supply chain: Get additional insights on your units at the batch or lot level, helping you identify supply chain issues, diagnose root causes, and implement solutions with minimal disruption to your business.

For more information, please go to the Transparency program page.

If you are already enrolled, or thinking of enrolling in Transparency, we would like to hear from you! Please include any questions you have regarding Transparency in this Ask Amazon event thread. Our partner team will be reviewing the questions that come in throughout the day and we’ll do our best to respond as soon as possible.

Thank you for joining our Ask Amazon!

Note: We cannot provide legal advice or otherwise interpret regulatory requirements on situations that are specific to individual sellers.

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I am Reposting this Thread to get help for account deactivation under section 3. In Original Notification Amazon Mentioned that I found in Relation with another account and I know that account that is my Cousin's account and This Link up created when he asked my debit card details and without informing me he used my card in his account.

Than his account deactivated and Amazon want to identify his identity ( I helped him in Virtual Verification call too ) in which he failed but than my account also get deactivation which told me that I need to Reactivate my cousin account First.

I did not use his account. I do not have access to his account And I never Opened his account on my System and for Proving this to Amazon I asked my Cousin to immediately Remove my card from his account and I submitted Notarized Affidavit and Explanation of Situation that I have no access to any other account and I give affidavit that My account Information will not be used in any other account But Amazon is Saying this Information is not Enough.

I am Doing Business for 2 Years with Honesty Please Help me to get my account

Thanks

Please help ! @Seller_SBIjJooGeXSQ6 @Seller_F4AbbFj6ovBk3 @Seller_ovM5p622oIbGp @Seller_4GjtS9k0cnHHv @Seller_YeWcEeTwlVO93 @Seller_aEROSwwdnzGiU @Seller_pAPBCLhysbW5T @Seller_RsATYbG9XP0HP

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0 votes
10 views
2 replies
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How to update barcode for my FBA inventory?
by Seller_vshPEKSeyGkW0

I have been using Amazon barcodes for many years. Recently, I started having the manufacturer print the UPC codes and barcodes directly on the popular item packages. However, it seems that Amazon FBA warehouses are not accepting the UPC barcodes. My products are simple pet tags with no batteries or hazardous materials. What steps do I need to take to update the settings for the items that are using manufacture barcodes?

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1 view
1 reply
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Request for Urgent Account Reactivation
by Seller_dP813AwmGvQfj
in group

Dear Amazon Support Team,

I am facing difficulties in providing quality service to your customers because my account has been deactivated. I have submitted all the required documents and proofs as requested. Kindly review them and reactivate my account so I can continue serving your customers with the best offers and services.

Thank you for your support.

0 votes
0 votes
5 views
3 replies
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My Account Stucked on Invalid Charge Method
by Seller_Wzfl48QYji7Mr

Can someone at Amazon Support rectify this Invalid Charge Method problem on my new Seller account? I have been trying to set up this new account since almost a month now and it's frustrating that my messages to Amazon Support from the help page go unanswered. My credit card on file has already been charged $40, yet this problem persists.

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0 votes
3 views
1 reply
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品牌备案case等待回复
by Seller_GKdJSKhGaDrSv
Amazon replied

已在亚马逊后台成功备案的R标品牌被制裁,然后后台被移除了品牌;11月我找后台加速器的律师重新注册了同名品牌,品牌名称一样,类目不一样,然后我用新的申请序列号备案被拒;我已经提交了申诉,不知道什么时候可以得到回复;我现在的链接无品牌功能,被改了图片与品牌;我只能停售掉链接;现在是旺季,我还有很多库存在亚马逊仓库;很着急,我现在是处于品牌失效的状态,我也没办法联系品牌团队;只能等申诉结果;有人可以帮忙催促解决品牌备案问题吗?case 16649718351

被拒绝的理由我不确定,是因为账户之前的品牌备案并被移除记录,导致账户滥用吗?

0 votes
0 votes
3 views
1 reply
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1 Star Unverified Review On a New Product
by Seller_WaZbRSgHEbreI
Amazon replied

Hi everyone,

I recently launched a brand new product on Amazon, and I used the Vine program to get initial reviews. All of them were 5-star reviews because the product is genuinely high-quality and well-received. However, out of nowhere, I received a 1-star unverified review from someone who didn’t even purchase the product.

This is incredibly frustrating, especially since the product is new and has very few reviews. That single 1-star review has dropped the overall rating to 3.7 stars, which is devastating for a product that was otherwise doing so well.

I wouldn’t have minded if the review was genuine—if a real customer had purchased the product and had a negative experience—but this seems absurd since they never bought it. I also know the rules and can assure you that the product is exclusively sold on Amazon, so there’s no chance they purchased it elsewhere.

What’s more frustrating is that when I checked the reviewer’s profile, I noticed they’ve left multiple 1-star reviews on other products too. It seems like they might be targeting products unfairly or just leaving negative reviews indiscriminately.

I contacted Amazon support to report this issue, hoping they could remove the unverified review. Unfortunately, I was told that nothing could be done about it, which feels incredibly unfair given the circumstances. It’s disheartening that a single malicious review can impact a product’s performance so significantly, and there’s no recourse for sellers.

This feels unethical and is really damaging to the business and the product’s lifespan. A 3.7-star rating is a major hurdle for sales, as most customers won’t even consider buying a product with that rating.

Has anyone else faced this situation? If so, how did you handle it? I’d appreciate any advice on how to approach this issue with Amazon or mitigate the damage.

10 votes
0 votes
310 views
10 replies
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Unupdated Prime Discount and Wrong orders
by Seller_JxLhSEhm4nsIv
Amazon replied

On November 17, I created a Prime Exclusive Discount and subsequently canceled it. The system also shows the modification date as November 17. However, even today, there are still orders placed using this discount. Can these orders be canceled? Because it is evident that there is an issue with the system.

0 votes
0 votes
2 views
1 reply
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SKU already in use
by Seller_qpi4U55XYVoFO

This is my first time selling on amazon. I had an incorrect value in my listing and was advised to delete and relist. At this time, I had my first inventory en route to an amazon warehouse. After waiting 24 hours (week now) I am still unable to relist my listing. The problem occurs when trying to add my SKU to the listing. It says "SKU is already in use in your catelog". Uploading a spreadsheet also does not work. Has anyone dealt with this before? My inventory has been received today and I would like to sell them!

0 votes
0 votes
5 views
2 replies
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Not able to settle negative balance
by Seller_DsCGoJrCazq6D

My account was deactivated due to negative balance. Amazon tried to charge me through my valid charge method but the payment did not go through for some reason. However, while I am trying to sort out this, I realised that amazon keeps increasing the amount I owe them. the amount is piling to be huge and hence I want to ask if wire transfer is possible to settle this? If yes, then I need to know the exact amount to transfer to amazon.

Secondly, I want amazon to remove all my inventory as I will be closing the account as soon as payment is settled. how can I do that?

0 votes
0 votes
12 views
3 replies
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Need Case Escalated with Duplicated SKUs
by Seller_CR5ecDAAPMxqs

Hello

I need this case to be escalated to an account manager: ID 16629975771

A few weeks ago I deleted duplicated SKU's from "Manage all Inventory" page. However the product still appears in "FBA Inventory"

Support insists this is correct and that it cannot be deleted. Which is incorrect, I've been a seller since 2019 and have deleted dozens of products and they are also deleted from both "Manage All Inventory" and "FBA Inventory"

I would appreciate if Forum support is able to assist me

Thank you.

0 votes
0 votes
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1 reply
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