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I started selling at the end of October, and by early December, my account was suspended. I submitted the W-8BEN form, and my tax verification was completed. Initially, all my documents were verified. However, I was then asked to complete the INFORM Consumers Act Questionnaire. I explained that I am an individual seller, not a business entity, and that I am non-U.S. based. The W-8BEN form clearly states that it is for individuals who are non-U.S. residents and not eligible for U.S. taxes.

I don't understand why I am being asked to complete the INFORM Consumers Act Questionnaire since I do not have a tax identification number (TIN). The country I reside in allows individuals to sell in the U.S. market without requiring a U.S. LLC, Also the country I reside in issues TIN only if you are running a local business, which I am not, as I am selling as an individual selling in the U.S. market not in the country I reside in.

I have asked for guidance and clarification on the matter, but I have not received clear instructions. I submitted an appeal with a full explanation of my situation and attached all the required documents, along with the policies and guidelines from my country. Despite this, I was surprised to receive another notification regarding a policy violation, but it does not specify what the exact violation is.

I have submitted all documents needed, ID, passport, bank statement , the address verified by the government, W-8BEN form,.

I checked my dashboard, and it shows zero product violations. I have requested clarification on the specific violation and further guidance, but I have yet to receive a clear response.

There is no phone number to call for direct support, and I have not received any detailed explanation or guidance to help me resolve the issue. I am feeling stuck and frustrated, as I am trying to solve a problem that has not been adequately explained to me, and it feels like I am going in circles with no clear direction.

@Seller_nS0jcFQNDLG3e @Seller_1KYLYkgAlu4xX @Seller_CnfW62x6yxvJw

@Seller_LyYw7fQRKc5G7 @Seller_OvL8C4BJWiuS9

I've been selling on Amazon for 8 years and have a lot of data to show what I expect to be selling relative to other years. My January was down 80% from the previous January. I don't know what happend and the sudden nature of it makes me feel like something in the algorithm has changed. So what do we need to pay attention to?

Hello,

in the last 2 days I have no sales, sudden drop. Our account health is good.

I'm facing a rather frustrating situation with my new product listing on Amazon. The newly uploaded listing is currently in an Inactive state. When I tried to fix the listing issue, I received the following message:

Selling Application

We are not accepting applications to sell:

Other Health & Personal Care category in Used, Refurbished, Collectible condition(s)

Other Human Ingestible Products in New, Used, Refurbished, Collectible condition(s)

The problem is, I can't find an application entry for product approval. I contacted Seller Support, but the case reply said, "Your listing is classified as Other Human Ingestible Products, we're not accepting applications for these items." I'm at a loss and don't know what to do next.

Hi @Seller_8hQgfj6OVZYseI noticed you helped other sellers with similar issues. Could you please offer me some guidance? I'm really stuck.

ASIN is B0DXYRKYJD and case ID is 17257899401.

Any advice or insights from the community would also be highly appreciated.

Thank you in advance!

is getting approved for grocery and gourmet sub category considered approved for grocery

Hi everyone,

I’m hoping someone can help or share any insights. My shipment was delivered to the IUSP AWD facility on February 9 (POD confirmed by Amazon), but it still hasn’t been checked in or updated in Seller Central. I know the usual turnaround is 2-4 business days, but I’m well past that now.

I’ve been getting conflicting responses from Seller Support:

•First, I was told it was received, but the status wasn’t updated.

•Then, I was told the delivery was canceled by Amazon.

•Later, I was told it was received again.

•Despite having a POD from Amazon dated February 9, I was then told it was due to be delivered on February 16—which makes no sense.

So, from being told it was checked in, to canceled, to having a signed POD, then suddenly being told it hasn’t arrived yet, you can see how confusing this has been.

I’ve escalated multiple times, but I still don’t have a clear answer on whether my shipment was received or not.

This is my first time using AWD, and I really wanted it to be a good solution, but this experience has been frustrating. I’d really appreciate any advice or if anyone else has faced something similar.

Thanks so much,

Jonathan

@Seller_RSwABJNHpHnEZ

Shipment ID: STAR-VMRXF744HNRVW

Amazon Reference ID: 1XFG9FKG

Case ID: 17181495891

If an FBM package got several tracking scans the first few days but then no longer updates at all, what happens once the promised delivery date passes? Will this be considered as invalid tracking? Late delivery? Something else?

Will I end up getting a defect if it still hasn't been delivered by the promised delivery date and never updates again?

Is there anything I can do to prevent a defect? Should I contact and/or refund the buyer? I just don't want to end up suspended over this.

Thank you

Hi everyone! How to solve FBA product information errors? Should the product be removed?

Dear Amazon team, greeting

My ASIN: B0DKFTVDCH received a two-star review on February 10, the following is the review content

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TITLE:

Super heavy & hard to install.

CONTENT:

The tricycle is made of steel, making it extremely heavy (roughly 160lbs) and difficult to lift or fold into my SUV. It was also hard to remove from the box for assembly due to its weight.

This product would be much better if it were made of aluminum.

FYI, I noticed that the inner frame had some rust. You might want to check yours through the cable hole where it folds—though it could just be mine.

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URL of this review:

https://www.amazon.com/gp/customer-reviews/R2X68EIYI5FV6G/ref_=bcr_shw_rev_dtl

Order number: 111-1332840-2267459

Express tracking number: 771535043390

Carrier: Fedex

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The customer's package was shipped on January 21 and arrived at the customer's address at 1:35 pm on January 22 (the order required a delivery date of January 27 at the latest, and the package was delivered before this date). Due to the high value of the product, we purchased a signature service. But the customer did not sign for it at the time. You can see "Customer not available or business closed" on the Fedex official website. After that, the package was delivered twice, but both failed (these can be found in the "Travel history" on the Fedex official website). Finally, the FedEx decided to return the package to the shipper, that is, our seller, at 9:56 am on February 1st, and the package was delivered to us at 11:32 am on February 3rd.

The customer filed a A-Z claim for order 111-1332840-2267459 on February 8th, and the Customer comments: Package was returned, issue full refund.

Amazon made a decision on the claim on February 9th and issued a full refund to the customer.

All of the above events are sufficient to prove that the customer did not receive the package at all. However, the customer's review is about the experience of using the product and mentions multiple details of product, which is extremely unreasonable!!! How can the customer have an experience of using the product if he has not even received the package? So I reasonably suspect that this is a malicious two-star review, no matter if it comes from a competitor or anyone else. So I hope that the Amazon team will make a reasonable and fair judgment on this matter, and I ask Amazon to help me delete this review.

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I have attached screenshots of the logistics track.

PLEASE HELP ME!!!

@Seller_RSwABJNHpHnEZ@Seller_guPeMXBrBxqyU@Seller_PIHyltK09pbl3 @Seller_Udi0JNbTrsmUV @Seller_l7Jtck9jxnEA0 @Seller_s3amN64nZ4y9V @Seller_nS0jcFQNDLG3e @Seller_ovM5p622oIbGp @Seller_7e4TizkSOVtBf @Seller_sBlkYqzoth2k3 @Seller_FJwyF3iu5qxUY@Seller_dnxnrsZIeTNo3@Seller_1KYLYkgAlu4xX@Seller_CnfW62x6yxvJw@Seller_pAPBCLhysbW5T@Seller_OOVUXZLmb2UEH@Seller_l3eCP9f1PtJXC@Seller_QYS7Alex1XIw4@Seller_JT2cdQLa0Oueg@Seller_GEZPMc4CeQfh6