Please, someone at Amazon, I really need help!!!

I applied for Brand Registry with my Hong Kong sole proprietorship using the correct Business Registration Number (BRN) issued by the Inland Revenue Department (IRD). I got denied with a generic message saying my business identifier couldn’t be verified.

So I submitted an appeal and included:

1. My Business Registration Certificate
2. An official Electronic Extract of Information from the IRD, which clearly shows my name, business name, BRN, and business address
3. My trademark is registered with the USPTO through IP Accelerator under the same name and address

And STILL, I got denied again with the exact same generic message. No explanation. No guidance on what I’m missing. I’ve even asked in the case messages for clarification and got nothing back except the same copy-paste rejection. Now I have no way to fix the issue because I don’t even know what the issue is!

This is incredibly frustrating. I’m just trying to get my small business started. How can I verify my business if I’m not told what Amazon actually needs?

Please someone escalate this or tell me how I can get a human response. This shouldn’t be impossible.

Case# 17527378851

I am having a problem with the new policy. While Amazon stated that sourcing costs would only be used for lost/damaged items before they are sold, they are not keeping to that policy. I have had several FBA returns that were stolen/swapped, and Amazon is only reimbursing sourcing costs and not the original order amount (minus the fees). This is a terrible error and will cause even further losses! Anyone else seeing this? Mods, please help!

Periodically we would check our inactive offers and notice that some offers are paused. It's a fairly simple fix as all we have to do it open the listing and edit/update/save the offer to get it active again.

However today we checked our Account Health and noticed that two ASIN offering were paused due to "Cancellation". We checked the cancellation and both were user initiated (or Amazon) as we leave notes on cancellations that are requested and need seller approval or cancellation we do ourselves due to damage/out of stock goods for our internal use.

It's strange for cancellations that are initiated by buyers or Amazon itself to freeze an offer so we wanted to see if others have seen this as this can can lead to competitors purchasing and cancelling their order within 30mins so it would never be posted to a 3P seller and manipulate the featured sellers (though we doubt it as featured sellers generally have higher volume so a few cancellations on the ASIN shouldn't affect it). We're assuming it's a program error and should be updated as it doesn't show up in performance notification either or this could just explain why our listings go inactive periodically (however this is the first time we've seen it in our account health as a violation)

Products priced at $10 will need to go up due to tariffs.

However, due to the jump in FBA fees coming out of the "FBA Low-Price" fee tier, they will need to jump to ~$12+ in order to overcome the FBA fee increase. (The FBA fee increase is an additional $0.77 when going from $10 to $10.01.)

>>>I would like to respectfully request that Amazon adjust the "Low-Price FBA fee" price cutoff from $10 to $12 to help sellers keep their prices as low as possible.<<<

Thank you!

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