Welcome to Seller Forums

Over the weekend a huge storm came though and dumped ice and snow. I put my store on vacation, on Saturday, but we had some come through on Friday after our cut-off time that are supposed to ship today. UPS and Fedex are not picking up or delivering today. Has anyone experienced this and how did you work through it? I don't trust USPS but will if I must If their offices are open).

Hello,

We have new FBA product and set as using manufacturer barcode for the shipment. However, the actual product still do not have the manufacturer barcode on the packaging. We aren't able to change to amazon barcode since the sku is already enrolled in transparency. Can we use the FNSKU labels for our new shipment? Or can we put sticker manufacturer barcode on our product? Thank you

UPS approved 5 claims, and sent out 5 checks. The 5 Checks were sent to Amazon and were cashed out by amazon according to UPS. I contacted Amazon, and they told me to get in touch with UPS.

After I told Amazon support about what happened they replied "As you believe you have already filed claim with UPS for the concerned orders, we suggest you to contact your carrier, "UPS" for enquiries regarding claim refund."

UPS and Amazon keep sending me from one to the other, and I am stuck in the middle.

Has anyone experienced this, if so how can I get refunded for those claims.

Hello Amazon.

I upload my bank account statement for verification, but was denied verification because it not bearing my name. I was made to understand that the statement should be bearing your name or your business name. The account holders name is the same name for my store.

This is the account I have been using.and please verify that the business name on the account is same as the store name. It is a business account that should not be bearing my name.

i chated with support and i was told to go change my business name from my bank. How can I change my business name to my personal name? This is the same account I have used for a long time

Thanks

I have listed following listing as a FBA link while as a generic product. If I want to update the brand without any UPC code should I print the brand name both on product and on package or is enough to print only on the package/ cardboard box...?

Please read below email, I submitted LLC document and card details also even account is not activated, i have Non USA resident LLC but below require utility bill I don't have USA utility bill.

How can i provide utility bills bcz i dont have these in USA. do amazon required my local utility bills means my country or USA?

What service provider is asking for i can't get it, please clearify me both 1 and 2 points.

1- A utility bill dated for piped gas, natural gas, electricity, piped water, mobile phone, fixed-line phone, or internet service

2- It must contain the following information: your name and address, the service provider's name and additional information such as the date of issue and due date, service provider's address, service provider's logo, and usage details if applicable.

Thank you for submitting your appeal. We have received your submission but do not have enough information to reactivate your account at this time.

Why did this happen?

We were unable to complete the review because you did not provide the documents required for the appeal.

How do I reactivate my account?

To reactivate your account, please confirm that there is a valid credit card on file and submit one of the following documents:

-- A business license if applicable

-- A utility bill dated for piped gas, natural gas, electricity, piped water, mobile phone, fixed-line phone, or internet service

The document must meet the following requirements:

-- It must contain the following information: your name and address, the service provider's name and additional information such as the date of issue and due date, service provider's address, service provider's logo, and usage details if applicable.

-- Your name and address must be visible and match the name and address that you entered in Seller Central.

-- It must have been issued in the last 90 days.

-- It must be a full page and unobstructed, including the document corners.

-- It must have a high definition and be clear and readable. The required information must be visible and in focus.

-- It must be authentic and unaltered.

-- It must not be protected with a password. You can reupload the same document without the password protection or upload a photo of the document. For security reasons, do not reply to this email with the password.

Hey guys!

Hope you're all doing well! I just wanted to vent and ask for some advice from the community. It’s been 79 days since two of my ASINs were disabled—B0CWQVVLDJ and B0CRLVD5QJ. My case ID is 16519740161, which I opened on October 21st, 2024. I tried reaching out through email but struggling to get a non-automated answer.

What’s really getting to me is that other sellers are actively selling the exact same items I sell, individually, but they don’t seem to be required to provide 510(k) documentation like I am. Their listings are still active, while mine are disabled.

The product I sell is titled ‘Portable Oxygen Tank Complete Set - Made in USA | Lightweight & Easy to Use,’ which is essentially a ‘kit’—a combination of an oxygen tank and accessories. These accessories are already being sold individually by other sellers on Amazon, just under different brand names. I’ve designed and marketed this kit to make it easier for people to use an oxygen tank similarly in places like Mexico City, where oxygen tanks and their accessories are frequently used and purchased in bundled kits.

The "kit" or "complete set" I listed includes accessories that attach to an oxygen tank, making it portable and user-friendly. The components in the kit are classified as Class I under FDA guidelines and are 510(k) exempt based on their classifications. They’re not intended for professional use, meaning they can be sold OTC (Over-the-Counter) without needing 510(k) clearance, you can go and purchase all the individual accessories and an oxygen tank at a local medical supply store for cash and don't need any license or documentation to purchase said items.

I understand that some policies might treat the whole kit as a professional-use-only device, but the individual pieces in my kit are each exempt on their own. They are currently sold separately online by different sellers, just under different brand names. So, the way I’ve packaged and marketed them shouldn’t require 510(k) documentation, since each piece is exempt due to its Class I classification.

On top of that, the business I work with is a registered FDA establishment—you can look it up on the FDA.gov website. I’ve tried explaining all this to an Amazon rep, but no luck. I’ve provided detailed information about all the products I sell and have images ready to show exactly what’s in the kit.

Here’s a quick breakdown of the components I sell:

1. XXXX REGULATOR & OXYGEN TANK / GAS CYLINDER

Proprietary Name: XXXX REGULATOR

Classification Name: REGULATOR, PRESSURE, GAS CYLINDER

Product Code: CAN

Device Class: Class 1

Regulation Number: 868.2700

Registered Establishment: XXXX Inc

Registered Establishment Number: 1650364

510(k) Exempt due to Class 1 classification.

(This is the oxygen tank and regulator that attaches to the top of the oxygen tank.)

2. CYLINDER CART for D/E SIZE OXYGEN TANK / CYLINDER

Proprietary Name: CYLINDER CART

Classification Name: CART, EMERGENCY, CARDIOPULMONARY (EXCLUDING EQUIPMENT)

Product Code: BZN

Device Class: Class 1

Regulation Number: 886.6175

510(k) Exempt due to Class 1 classification.

& oxygen face masks / oxygen cannulas which are 510k exempt and can be purchased on amazon.com or at a local medical supply store over the counter (OTC)

Essentially, if an Amazon rep looks at my listing, they’ll see it’s an oxygen tank with various accessories. All of these individual items are actively being sold both FBM and FBA , just separately—not bundled together in a kit like mine.

So, I’m asking—what do you all suggest I do next? How can I get this sorted out? Has anyone else dealt with something similar?

Thanks so much for hearing me out! I’d really appreciate any advice or suggestions you might have.

We live in San Diego, an area that may have us losing power and cell reception, not to mention the high risk of having to evacuate. We set to Vacation 2 days back to avoid a METRIC DING by not being able to ship USPS 01/09/2025. Three days ago we were ( wrongly) given a negative ding to our Metric for cancellation of an order, setting us at 2.17% - So we go on vacation, which means we do not have any more orders to offset this percentage and once we hit 2.5% well, Amazon says we could be subject to deactivation. Would like some insight on how being on vacation is going play out in our case. Not once, and we have been here so long can't remember, have we ever been de-activated - don't want to experience it. But now with the fires looming think we should stay on VACATION? Looking for someone who (If there is such a person) understands the metrics system who can give some sound advice. Thank You

First of all I never cry wolf over bad reviews. I've been selling on Amazon since 2017 and know all products receive bad reviews for whatever reason

Recently we spent a lot of time, money, etc on improving our listing/PPC for a certain product. We recently improved sales so much we became #1 in this product category

All of a sudden I receive a review from a new Amazon buyer account where our product has clearly been lit on fire and wet. Please note our product is also not electronic. It is made of stainless steel.

Our product is packaged in clear plastic. The plastic along with the product has clearly been set on fire and then wet. The "customer" wrote a 1 star review with pictures and said their skin burned when trying to clean it of a "substance." The package isn't even open. The picture clearly was an attempt to make the product as displeasing as possible

The customer has not requested a refund even after we politely offered a full refund. They have not processed a refund or return with Amazon directly

This product is FBA and if this wasn't abuse that means someone at Amazon took a literal charred and wet item with even possibly the barcode burnt and pick/packed and shipped it to a customer. Impossible

I'm writing on seller forms because of course every department on Amazon has been 100% worthless and has either sent us a worthless auto message or refuses to address this review

I have literally contacted every single department possible countless times / reported abuse / etc

I need a mod that will help me escalate this