i have received email from Amazon

Thanks for creating a Selling on Amazon account. We have completed the identity verification process successfully and appreciate your efforts in supporting this process. Your account is now active, and you can start selling on Amazon.

But my account still is deactivated not active for more than 24 hours ! Please open case and check my account

I am having a whirlwind of a time dealing with these new sourcing costs... some of my costs get accepted for some products, and some don't while they're the exact same invoice?

I kind of let that idea go once I heard that we would be able to submit a case to re-evaluate already reimbursed lost items.. okay, great.. I guess..

Fast forward to today, I have been going back and forth trying to get the re-evaluation accepted, but they keep just denying and closing my case.. seems like they aren't even looking at the invoice provided?

They've estimated a cost / reimbursed me at around $11.62 for an item that we pay $20.00 for direct from the manufacturer... We have the invoices, but I don't know why they are denying it? This seems like out-right theft at this point.. I can forgive the excessive underestimations of costs at the beginning while they "learn", but not allowing you to fix it is does not sit right with me..

We purchase direct from the manufacturers, that is who sends us our invoices.. packing lists.. etc. No middle men.

I'm asking for some help on what I could possibly do to get this fixed up and reimbursed at LEAST the cost we pay for our goods! Hopefully someone out there has found a way? Or maybe a mod would help me out? I really need some light shed on this..

Hi Everyone,

Some of you may have seen my previous post(s) regarding stolen product. I am going to change my approach, in the hope of getting some constructive helpful advice.

Consider - Your inbound shipments suffer significant enough theft, whereby your PDP is constantly "Currently Unavailable", or only showing less than a days sales - "Left in Stock". Suffice to say, sales are tanking as a result with no support in sight. To stop this happening, the only alternative appears to be to switch to FBM. However, you have just recently discovered your product has been tagged as "Amazon's Choice | Overall Pick". If you switch to FBM, you lose this valuable endorsement and potentially huge sales

So the question is: What to do??? its a quandary for sure....!

Please chime in, I would greatly appreciate any and all advice...

Cheers,

AJ

Hoping someone from Amazon can lend an assist. Order 113-1738522-8874653 was claimed to not have been received by customer. I advised they reach out to Amazon to file a claim and although it was protected (bought shipping through Amazon, automated handling, etc...), they told the customer tough luck as it shows it being delivered so the customer naturally filed for a return with me direct. Shouldn't Amazon have "owned" this issue?