Hi everyone,
I’m reaching out because we’ve been facing a bit of a challenge over the past 24 hours, and I’m hoping someone here might have some insight or advice.
Our company has received over 20 customer inquiries from buyers who haven’t received their orders. While some of our products ship directly from our warehouse, we purchase shipping labels through Amazon. Here’s the strange part: all these customers have different tracking numbers, but they’re all seeing the same status:
"Delivered, Individual Picked Up at Postal Facility"
CAMINO, CA
As you can imagine, this is causing a lot of confusion and frustration for our customers. At the moment, we’re directing them to Amazon’s Buyer Support, but it feels like we’re just passing the buck without really solving the issue.
Has anyone else experienced something similar? Is there anything we, as sellers, can do to investigate further or help our customers resolve this more efficiently? Or is this purely on Amazon’s end?
Any advice or suggestions would be greatly appreciated! Thanks in advance for your help, and I hope we can figure this out together.