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Customer reached out to me that he did not update his shipping address and asked that we send it to his new address when it returned. We received it back today, but how do I send it out to the customers new address through Amazon so that he can't request a refund for not getting his item?

I'm reaching out for assistance with a suppressed ASIN that has a significant amount of FBA inventory tied to it. Despite deleting and relisting the item, the ASIN remains inactive, displaying the message: "Your listing is currently inactive. Recently created listings may still be processing."

After contacting Amazon Seller Support, I was advised to relist on a valid ASIN. However, when I inquired about potential issues with the product itself, I was told there were none.

The challenge lies in the fact that I have a substantial amount of FBA inventory linked to the suppressed ASIN. To relist on a new ASIN, I would need to:

1. Create a removal order

2. Relabel all items

3. Resend them to Amazon FBA

This process would not only incur additional costs but also waste valuable time. Given that Amazon Support acknowledges there's no issue with the product itself, it seems unreasonable to bear these expenses and hassles.

Has anyone else encountered a similar situation? Are there any alternative solutions or workarounds that could help resolve this issue without incurring unnecessary costs and delays?

I can't Even believe this claim was denied. We used Amazon buy label to ship this order. WE attached Fedex Transaction record dated 2/17/2025 @ 2:55PM that Fedex was in possession of the package. We shipped the product Early. Fedex Lost our package. WE have proof they were in possession Yet our claim was denied. WHY??? WE have PROOF they had the package. Reason for Claim Denial was we "Didn't Ship the package in a timely manner." Seriously??? It appears All claims are just being denied and NO ONE IS ACTUALLY REVIEWING THEM!

Order ID: 111-4667533-5448201

Ship by: Tue, Feb 18, 2025 PST to Wed, Feb 19, 2025 PST

Deliver by: Thu, Feb 20, 2025 PST to Tue, Feb 25, 2025 PST

This needs to be escalated and removed from Our A-Z Claim and be Amazon Funded.

Hello Amazon community, I need some help or suggestion.

My account was fine and was temporarily banned for supposed dropshipping. Everything was resolved and Amazon returned all the privileges to my account, but now everything I try to sell says the same thing, even listings where I have the authorization to sell. I can't add them to my account with the same message "This product has other listing limitations." Anything I can do? Is there some kind of error?

Thanks in advance.

I need help! 2 Claims I put in twice, not actual reviews, one Shows DELIVERED in good condition, and they can't even go view the tracking, and I attached it as well. Two denials that should be approved. One delivered yet refunded cakes, one never delivered yet I was not reimbursed. Safe-T-Claims 60889-34263-8106920 and 20015-65129-0374139

During the holiday season (Nov 2024 –Jan 2025), we lost over 7,500 packages shipped via FBM through Veeqo using UPS and USPS. Labels were created, products were shipped, but customers never received them—tracking shows they were never even scanned into the system. Vanished into thin air.

When we filed claims, UPS and USPS said they never billed us for those labels. Now, we're stuck with a massive $200K loss—covering shipping label costs, lost products, and customer refunds. On top of that, our ODR took a hit, and our account was put on hold. Somehow, we pulled through, but this was a nightmare.

Has anyone else experienced this mystery of disappearing packages and money? Any insights into what’s going on with FBM, Veeqo, UPS, or USPS?

Dear Amazon Representatives,

For several months, my deactivated account has resulted in both my funds and inventory being held by Amazon. Additionally, an unjustified FBA storage fee of $3,000 per month is being deducted due to stranded inventory. To date, a total of $20,000 has been unfairly withheld, and these deductions continue unabated.

Amazon’s policy clearly states that when a seller’s account is deactivated, their inventory should either be returned or placed under their control. However, instead of returning my products, Amazon has retained them while persistently charging excessive storage fees.

This practice is unlawful, unfair, and arbitrary.

In light of this, my requests are as follows:

Immediate release and refund of the amounts unfairly deducted from my account,

Prompt return of all my inventory without further delay,

Reimbursement of the total $20,000 deducted to date,

Cessation of any further FBA storage fee deductions while my account remains deactivated.

Amazon’s unilateral and unjust treatment of sellers contravenes both legal and consumer rights. I demand full compensation for the financial losses incurred due to these unauthorized deductions and the withholding of my inventory.

I expect an urgent response and the immediate release of my funds and inventory.

Regards

When the return status is:

Auto-authorized

Prior refund: Pending

Does this mean that the customer has already returned the package to the carrier?! As soon as the product arrives to me, and everything is in order, I click on "ISSUE REFUND" and the buyer will receive the refund?

Inventory shipments from AWD to FBA have been missing since November/December 2024. Cases filed months ago. No response from a "specialist" each time an update inquiry has been made. I thought there was a 90 policy to refund lost merchandise. Q. When a refund is finally issued, will it be costed out on the new refund policy?

FBA18M9BQSLN : FBA18M87KZC0 : FBA18PCD731W

Any suggestions on how to get this resolved would be appreciated.