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Dear Amazon Seller Community,

I am reaching out to seek advice and assistance regarding a challenging situation with my Amazon seller account. Here is a summary of what has happened:

Amazon requested specific information and documents from us, which we provided promptly.

We submitted all the requested information within two weeks, well ahead of the 60-day deadline they stipulated.

Despite our timely compliance, Amazon did not review the information or provide any feedback.

Ultimately, Amazon deactivated our account and removed our product listings, causing significant disruptions to our business.

We believe we have fully complied with their requirements and acted responsibly to address their concerns. However, the lack of response and the subsequent deactivation seem unjustified and have left us with no clear resolution.

We are hoping to hear from others in the seller community who might have experienced similar issues or can offer guidance on how to resolve this matter. Specifically, we would appreciate advice on:

How to effectively escalate the issue within Amazon.

Any strategies or contacts that could help get a proper review of our submissions.

Whether pursuing legal action might be necessary and how to proceed if so.

Your insights and support would mean a lot to us as we work through this challenging situation.

Thank you in advance for your help and advice.

Best regards,

I am writing to express my concern regarding the repeated rejection of my case, despite providing all the required and legitimate documents for account reactivation.

In my submissions, I have included the following:

Original Invoice (unaltered and authentic)

Proof of Delivery

Proof of Transaction

Authorization Letter from the Brand

These documents fully support my case and demonstrate compliance with Amazon’s policies. However, my case continues to be rejected without clear clarification or guidance on what might still be missing or insufficient.

I kindly request that you review my submission again and provide detailed feedback or instructions on any additional steps required to resolve this matter. I am fully committed to addressing any concerns and ensuring my account is reactivated promptly.

Thank you for your attention to this issue. I look forward to your response.

Pasted below is a chat log that I recently had with amazon seller support concerning my candle that is apple scented. SMH

Issue: account health error

Amazon Support

12:09 AM

welcome to Amazon Seller Support Chat service

You are now connected to Shaik from Selling Partner Support

Me

Sent at 12:10 AM

hello, I am dealing with an issue in my account health page. it is for...

Fall 2021 Harvest Gathering Scented Luminary Candle - Fresh Apple, Berries, Clove Buds Made w Essential Oils

ASIN B09F3VQP2W

Me

Sent at 12:10 AM

It got flagged for using the brand name Apple

Shaik

12:10 AM

Thank you for contacting Selling Partner Support, my name is Sameer and I’m glad to support you today.

Shaik

12:10 AM

I will check

Me

Sent at 12:10 AM

It only uses the word apple in the description to describe the scent of the candle, and is not suggesting that it is Apple brand

Shaik

12:20 AM

Hello from Amazon Selling Partner Support,

We see that your product listing currently has an invalid brand name. Add the correct brand name attribute.

You may be subject to additional approvals depending on the brand name you choose.

Once your listing is updated with the correct brand name, it will be automatically reinstated within about 24 hours of the modification.

Shaik

12:21 AM

Please be informed that to remove the name Apple

Shaik

12:21 AM

Its creating trademark issue to your ASIN

Me

Sent at 12:22 AM

The brand name is not apple.

Me

Sent at 12:22 AM

the current brand name is Generic

Shaik

12:23 AM

Yes please be informed that you should not use name apple word

Me

Sent at 12:24 AM

APPLE IS THE SCENT OF THE CANDLE

Shaik

12:24 AM

Yes i can understand but as per system and policy rules you should not use it will leads to trademark issue

Shaik

12:25 AM

Once your listing is updated by removing apple word, it will be automatically reinstated within about 24 hours of the modification

Me

Sent at 12:25 AM

it is amazon's policy that I can not accurately describe the scent of the candle?

Shaik

12:27 AM

Please know that such decisions are taken by an internal team and there's no way we at Seller Support can influence their decisions.

Shaik

12:27 AM

hence please remove the apple words to reinstate

Shaik

12:29 AM

Is there anything else I can assist you with?

I am new seller , I am facing the issue of the "word" trademark in my listing. That is a suspected intellectual property violation. what should I do now? I edited my listing but it couldn't be edited . my listing is remove . I do not have authorization letter for this brand . should I delete my listing ? please guide me , case id 16845958151

Hello,

My account has been deactivated due to no sales or activity. I received an email from Amazon with instructions on reactivating my account, but I am stuck in a loop and unable to complete the reactivation process. Additionally, I cannot access the support page to create a case. Please advise on how to proceed as I am unable to contact support.

Thank you.

My account was completely new and i just wanted to start selling and i saw that they deactivated it. The reason i Found out that they think that i am connected with another shop outlet. But i never seen or heard about that person. We figured out that owner of that outlet is my tutors(who helped me to open my amazon account and registered my business) former student. She violated amazons policy under section 3 . I provided everything to proof that i am just the student and used my tutors computer and Wifi, but they are not accepting that. I provided evidence, proof of payments, contracts, termination letter, utility bill. Everything to find out that its not me. But they still not opening, what i can do? i am so stressed about this, i cant work and earn money because of someone else I dont know even. Pleaseeee i am baggage you to help me.

Account was suspend and Deactivated looking to remove the inventory I have left before the end of the year to file a loss on my personal taxes. I have tried to open a ticket and have tried to summit request to remove the product but it is not working. when I try to create A Case under help it only give me the option to summit more information to try to reinstate my account or to dispute why my account shouldn't be deactivated.

If anyone has any Ideas how to get in contact with someone who can help me resolve this issue since seller center doesn't does not have a phone number just online support which I can access.

thank you

My account was suspended more than 90 days ago but I don't know how I can withdraw the money from my sales, can someone help me please?

The truth is that I’m turning to this platform because I don’t know what else to do. A month ago, my account was deactivated because it said "it is related to another account," which is not true; I didn’t create another account and I am the sole owner of this one. The problem arises when I try to resolve this.

To reactivate my account, I have to complete a multiple-choice questionnaire, where at the end there is a space for me to comment on why I believe it was wrongly deactivated. This space is useless, as I opted to send hundreds of appeals, and the next day I receive the same automatic email rejecting them.

Then I found the help section where you can appeal in a more proper way, and it even allows you to attach files. It’s of no use; they respond with an email literally a minute later saying that this is not the space to activate the account and that it must be done through the multiple-choice questionnaire, which makes no sense at all.

Finally, I had some hope when I found the customer service via phone call; it was the place I had always been looking for and felt could solve my problems. But nothing happened. Since I’m from Argentina, it seems they don’t call when I write my phone number, or the appeal itself says, "We’re sorry, we cannot process your request." Twice I experienced "Waiting for a call," and then the second time it said, "Call ended."

In short, I am a very enthusiastic person who only wants to find a solution to this problem so I can sell through Amazon. But the truth is, I’m not receiving responses from anywhere. If anyone knows how to solve this issue, it would be a great help.