Hi. I have a return request from a buyer. I issued a refund already however he hasn't sent the item back to me. What I can do to get the refund back in case he doesn't send it back? I don't find any phone number to contact Amazon Seller customer service.

Hi everyone, I need some urgent help regarding my US seller account.

On April 1st, 2025, I received an email for identity verification under “Other Policy Violations”. I immediately submitted all required verification documents and a photo the same day through the appeal section.

The system showed me that the verification would be completed within 2–3 days, so I waited. But after about a week, instead of being approved, my account got deactivated.

Now, it’s showing a critical violation with an account health rating of 0, and the email says I have 19 days to resolve the issue by contacting Account Health.

Has anyone else faced this? What should I do now to get it reactivated? I didn’t receive any rejection or further request for documents after my first appeal. Please guide me.

Thanks in advance.

Hi @Seller_l3eCP9f1PtJXC @Seller_zukQNO61PzGck @Seller_8hQgfj6OVZYse @Seller_GEZPMc4CeQfh6 @Seller_R6oYCnTB9O1Uy @Seller_khUF6HPR2AHxu @Seller_l7Jtck9jxnEA0 @Seller_7e4TizkSOVtBf @Seller_RsATYbG9XP0HP

Hope you're doing well! I’m posting here to seek support regarding an ongoing issue with one of our customized jewelry listings.

Despite setting up all promotional elements (A+ Content, Coupon, Discounts, etc.) and meeting all seller performance metrics under a Professional account, the listing is still not eligible for the Featured Offer, and the BuyBox remains suppressed.

The product in question is a personalized made-to-order bracelet, which, by its nature, cannot be pre-fulfilled through FBA. We understand FBA is one of the eligibility criteria, but for fully customized listings, that requirement creates a limitation that we cannot bypass.

We’ve already opened a case with Seller Support (Case ID: 17551865571) and were informed the relevant team has been contacted, but resolution may take longer than usual. We’d appreciate any clarity or support in expediting this issue or guidance on how customized listings can become eligible for the Featured Offer.

Looking forward to your help!

Thanks so much！

Hello . maybe someone has faced with the problem of identity verification . I was sent a link I went through but not to the end where you need to make a scan on it does not happen anything it does not scan does not remove the video does not make a photo . I write to the support I send a scan and passport and they send me the same letter that I need to make a scan I send and they again send the same letter they send you need a scan of the country . complete nonsense . how can you confirm identity