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Need Help: Identity Verification Submitted but Account Still Deactivated – No Response
Hi everyone,
I’m reaching out to ask for help regarding my Amazon Seller account. On March 25, I received a request for identity verification and promptly submitted the required documents the same day. However, my account was deactivated shortly after, and I received a message saying my appeal had already been submitted. When I try to appeal again, I’m redirected to the violation page that shows the appeal is “in progress”.
The status currently says:
“Your document and information are being analyzed and we may contact you by email for further clarification within 2 business days.”
It’s been almost a week, and I haven’t heard back. I also received an automated email saying this email address is not the right channel, but it didn't clarify what I should do next.
Could someone from Amazon please check:
Whether my documents are still under review?
Why my account remains deactivated despite timely submission?
If any further action is needed from my side?
Any help from fellow sellers or the Amazon team would be deeply appreciated!
Thank you.
1 reply
Seller_djmYlz3hws9zr
On March 25th 2025, I received an email from Amazon with subject "Action required to avoid account deactivation". I immediately enter Seller Central to submit the appeal (take photos front and back of my ID card, take my portrait for Amazon's consideration); but then my account was still deactivated.
My appeal has been staying at status: "Your document and information are being analyzed and we may contact you by email for further clarification within 2 business days" from March 28, 2025 upto now (many days ago, past due. no any respond!
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