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A customer falsely claimed we sent a used drill, left a negative review, and then returned a completely different product (which we have never sold) to receive a full refund through Amazon’s system.

We have:

- Reported the fraudulent customer (no action taken).

- Requested feedback removal (denied).

This is clear fraud, yet we keep receiving only automated responses. Please remove the false review and protect our business from further harm. Please remove the false negative review rather than another automated response, as we are exhausted from receiving unhelpful generic replies. There must be a way to address such blatant fraud, and we trust that Amazon values fairness and seller protection.

Please escalate this issue for a fair resolution.

CASE ID 17083463351

I find it suspicios there is no one single thread on this... has anyone tried it? they are an approved third party service provider that manage fba refunds...

We are a seller in Canada and shipping it to USA for the last few years

Because of tariff or what our products which are made in China are being charged $60 extra( brokerage fees)

Any idea what is going on or who to contact for this matter

Hello,

I need urgent guidance regarding my Amazon seller account deactivation and repeated appeal rejections. My account (Al Fajar Traders) was deactivated due to an alleged account linkage with another seller, AttaUllah Khan. However, I strongly believe this is a mistake, and I have already submitted multiple appeals, but they keep getting rejected.

Background of the Issue:

I know AttaUllah Khan personally from my hometown, but we have never conducted business together or shared Amazon account access.

The only possible reason for the linkage might be that we unknowingly used the same WiFi or IP address at some point.

Amazon has flagged my account as linked to his, leading to deactivation.

What I Have Done So Far:

I obtained a signed affidavit from AttaUllah Khan confirming that we have no business connection, nor the accounts.

Submitted copies of both our ID cards and passports as proof of separate identities.

Explained the issue in detailed appeal

Outlined the security measures I will take to prevent this from happening again (clearing cookies, avoiding shared networks, using two-step verification, etc.).

My Problem:

Despite providing all this evidence, my appeal keeps getting rejected without any clear explanation from Amazon. I don’t know what else I can do to prove that this was an accidental and unintentional account linkage.

My Question to the Community:

Has anyone faced a similar issue where Amazon mistakenly linked their account to another seller?

What additional documents or explanations could I provide to make my case stronger?

Is there any specific approach I should take when submitting my next appeal to improve my chances of success?

Are there any escalation methods to get Amazon to properly review my case?

I would really appreciate any advice from experienced sellers who have dealt with or successfully resolved similar situations. Thank you in advance for your help!

they haven't provided the call option.

Dear Amazon Moderators, 

My children products are currently blocked/inactive on Amazon pending Amazon's Children's Product Certificate (CPC) compliance review since the first day I listed them. I submitted the CPC certifications which showed my products successfully passed all safety tests to Amazon on December 22nd 2024,I have contacted customer support several times but I have received no particular update, and my product listings continue to be blocked. Can you please finalize CPC review asap?

Sincelerly,

ASINs: B0DR7H9XB6, B0DR7F95B3, B0DR7FBH68, B0DR7HCGSJ, B0DR7HJ52H

Hello,

I took a look thru the University and did not find an answer to the following questions:

- am I able to see how many of my items are sitting in a customer's carts?

- am I able to see how many items are saved in lists?

- am I able to create promotions, sales, coupons targeted to those users who have items saved or in a cart?

Best regards,

Mark

Dear Amazon Team,

We are reaching out for guidance regarding the compliance issues that led to the suspension of our Amazon seller account. We acknowledge that the responsibility for this situation ultimately falls on us for choosing to work with Ascend Ecom, a supplier that failed to meet Amazon’s compliance standards. Their poor sourcing and documentation practices left us without the necessary authenticity records for our listings, which we recognize as a critical oversight on our part.

To make matters more challenging, Ascend Ecom has since shut down and is now facing legal action from the FTC, making it impossible for us to retrieve the required sourcing documents. However, we take full ownership of our mistakes and have taken decisive actions to correct them.

Actions We Have Taken:

• Terminated Relationship with Ascend Ecom – We have completely severed ties to ensure compliance moving forward.
• Strengthened Internal Compliance Measures – We removed all products sourced from Ascend Ecom and established an in-house compliance team to enforce stricter oversight.
• Partnered with a Verified Supplier – We now work exclusively with EE Distribution, a trusted and reputable supplier that meets Amazon’s compliance requirements.

Appeal Submission & Challenges Faced:

We have submitted an appeal that included:

• Amazon Services Management Agreement
• Proof of Payment
• Reputable Supplier Documentation

Despite our efforts, our appeal was rejected, and multiple attempts to escalate the case or receive direct feedback from Amazon have gone unanswered.

We understand that compliance is a seller responsibility, and we regret our past decisions that led to this issue. However, we have taken every step necessary to rectify our mistakes and ensure full compliance moving forward.

Seeking Community & Amazon Support:

• Has anyone else faced similar challenges due to working with Ascend Ecom?
• Were you able to successfully reinstate your account, and if so, what steps were effective?
• Is there anything additional we should be doing to address this situation?

We are eager to demonstrate our commitment to Amazon’s policies and selling standards and hope to find a resolution that allows us to continue operating in compliance. Any guidance, insights, or support from the Amazon team or fellow sellers would be greatly appreciated.

Thank you for your time and assistance.

Hello all,

I am a new seller on Amazon. I have a fairly successful Etsy store and decided to expand to Amazon. I have been reading thru many of the discussion threads and I see a LOT of complaints, but not many (if any) positive discussions about the Amazon seller experience.

I've decided to use FBA to simplify the experience and have left my account at the INDIVIDUAL level for the time being. I'd really like to hear some positive stories from new sellers.

Thanks!