Appeal for Account Reactivation – Incorrect Account Linkage Issue
Hello,
I need urgent guidance regarding my Amazon seller account deactivation and repeated appeal rejections. My account (Al Fajar Traders) was deactivated due to an alleged account linkage with another seller, AttaUllah Khan. However, I strongly believe this is a mistake, and I have already submitted multiple appeals, but they keep getting rejected.
Background of the Issue:
I know AttaUllah Khan personally from my hometown, but we have never conducted business together or shared Amazon account access.
The only possible reason for the linkage might be that we unknowingly used the same WiFi or IP address at some point.
Amazon has flagged my account as linked to his, leading to deactivation.
What I Have Done So Far:
I obtained a signed affidavit from AttaUllah Khan confirming that we have no business connection, nor the accounts.
Submitted copies of both our ID cards and passports as proof of separate identities.
Explained the issue in detailed appeal
Outlined the security measures I will take to prevent this from happening again (clearing cookies, avoiding shared networks, using two-step verification, etc.).
My Problem:
Despite providing all this evidence, my appeal keeps getting rejected without any clear explanation from Amazon. I don’t know what else I can do to prove that this was an accidental and unintentional account linkage.
My Question to the Community:
Has anyone faced a similar issue where Amazon mistakenly linked their account to another seller?
What additional documents or explanations could I provide to make my case stronger?
Is there any specific approach I should take when submitting my next appeal to improve my chances of success?
Are there any escalation methods to get Amazon to properly review my case?
I would really appreciate any advice from experienced sellers who have dealt with or successfully resolved similar situations. Thank you in advance for your help!
they haven't provided the call option.
Appeal for Account Reactivation – Incorrect Account Linkage Issue
Hello,
I need urgent guidance regarding my Amazon seller account deactivation and repeated appeal rejections. My account (Al Fajar Traders) was deactivated due to an alleged account linkage with another seller, AttaUllah Khan. However, I strongly believe this is a mistake, and I have already submitted multiple appeals, but they keep getting rejected.
Background of the Issue:
I know AttaUllah Khan personally from my hometown, but we have never conducted business together or shared Amazon account access.
The only possible reason for the linkage might be that we unknowingly used the same WiFi or IP address at some point.
Amazon has flagged my account as linked to his, leading to deactivation.
What I Have Done So Far:
I obtained a signed affidavit from AttaUllah Khan confirming that we have no business connection, nor the accounts.
Submitted copies of both our ID cards and passports as proof of separate identities.
Explained the issue in detailed appeal
Outlined the security measures I will take to prevent this from happening again (clearing cookies, avoiding shared networks, using two-step verification, etc.).
My Problem:
Despite providing all this evidence, my appeal keeps getting rejected without any clear explanation from Amazon. I don’t know what else I can do to prove that this was an accidental and unintentional account linkage.
My Question to the Community:
Has anyone faced a similar issue where Amazon mistakenly linked their account to another seller?
What additional documents or explanations could I provide to make my case stronger?
Is there any specific approach I should take when submitting my next appeal to improve my chances of success?
Are there any escalation methods to get Amazon to properly review my case?
I would really appreciate any advice from experienced sellers who have dealt with or successfully resolved similar situations. Thank you in advance for your help!
they haven't provided the call option.
8 replies
Seller_R6Pw3cjCRwLNP
How do you know your account was linked specifically to AttaUllah Khan?
Did your account deactivation notice specifically say you were linked to AttaUllah Khan?
If so that would be strange because Amazon does not provide this information....
Atlas_Amazon
Hello @Seller_5hSebIPTTyvbL
Thank you for the details regarding the disruption that has impacted your ability to sell. I understand it is due to our team having found indicators that associate your account to another store. I know this can be concerning given the disruption, and so I would like to provide some guidance for how you will want to proceed.
I know AttaUllah Khan personally from my hometown, but we have never conducted business together or shared Amazon account access.
You mention knowing the owner of the other account personally, this will mean that your options for moving forward will be limited. You will need to either provide a thorough explanation that details when and how you would have become associated, or as mentioned by @Seller_YVJjn4roJOqpm, have the other account resolve the issues that are impacting it. If you can confirm that the other account is in an active status, you can submit an appeal through your account to get the restrictions removed.
I obtained a signed affidavit from AttaUllah Khan confirming that we have no business connection, nor the accounts.
I understand that you did provide an affidavit that was signed by the other account owner, but this will only be considered valid if submitted alongside supporting evidence that further validates what you are claiming. If you are submitting the affidavit on its own, this will not be considered a valid submission. Please be aware that if you are unable to provide a sufficient explanation and the other account owner cannot resolve their concerns, we cannot guarantee a resolution for your situation.
We do encourage you to continue to refer to this thread with any new information or updates that you may receive so we may continue to provide support.
Best,
Atlas
Appeal for Account Reactivation – Incorrect Account Linkage Issue
Hello,
I need urgent guidance regarding my Amazon seller account deactivation and repeated appeal rejections. My account (Al Fajar Traders) was deactivated due to an alleged account linkage with another seller, AttaUllah Khan. However, I strongly believe this is a mistake, and I have already submitted multiple appeals, but they keep getting rejected.
Background of the Issue:
I know AttaUllah Khan personally from my hometown, but we have never conducted business together or shared Amazon account access.
The only possible reason for the linkage might be that we unknowingly used the same WiFi or IP address at some point.
Amazon has flagged my account as linked to his, leading to deactivation.
What I Have Done So Far:
I obtained a signed affidavit from AttaUllah Khan confirming that we have no business connection, nor the accounts.
Submitted copies of both our ID cards and passports as proof of separate identities.
Explained the issue in detailed appeal
Outlined the security measures I will take to prevent this from happening again (clearing cookies, avoiding shared networks, using two-step verification, etc.).
My Problem:
Despite providing all this evidence, my appeal keeps getting rejected without any clear explanation from Amazon. I don’t know what else I can do to prove that this was an accidental and unintentional account linkage.
My Question to the Community:
Has anyone faced a similar issue where Amazon mistakenly linked their account to another seller?
What additional documents or explanations could I provide to make my case stronger?
Is there any specific approach I should take when submitting my next appeal to improve my chances of success?
Are there any escalation methods to get Amazon to properly review my case?
I would really appreciate any advice from experienced sellers who have dealt with or successfully resolved similar situations. Thank you in advance for your help!
they haven't provided the call option.
Appeal for Account Reactivation – Incorrect Account Linkage Issue
Hello,
I need urgent guidance regarding my Amazon seller account deactivation and repeated appeal rejections. My account (Al Fajar Traders) was deactivated due to an alleged account linkage with another seller, AttaUllah Khan. However, I strongly believe this is a mistake, and I have already submitted multiple appeals, but they keep getting rejected.
Background of the Issue:
I know AttaUllah Khan personally from my hometown, but we have never conducted business together or shared Amazon account access.
The only possible reason for the linkage might be that we unknowingly used the same WiFi or IP address at some point.
Amazon has flagged my account as linked to his, leading to deactivation.
What I Have Done So Far:
I obtained a signed affidavit from AttaUllah Khan confirming that we have no business connection, nor the accounts.
Submitted copies of both our ID cards and passports as proof of separate identities.
Explained the issue in detailed appeal
Outlined the security measures I will take to prevent this from happening again (clearing cookies, avoiding shared networks, using two-step verification, etc.).
My Problem:
Despite providing all this evidence, my appeal keeps getting rejected without any clear explanation from Amazon. I don’t know what else I can do to prove that this was an accidental and unintentional account linkage.
My Question to the Community:
Has anyone faced a similar issue where Amazon mistakenly linked their account to another seller?
What additional documents or explanations could I provide to make my case stronger?
Is there any specific approach I should take when submitting my next appeal to improve my chances of success?
Are there any escalation methods to get Amazon to properly review my case?
I would really appreciate any advice from experienced sellers who have dealt with or successfully resolved similar situations. Thank you in advance for your help!
they haven't provided the call option.
Appeal for Account Reactivation – Incorrect Account Linkage Issue
Hello,
I need urgent guidance regarding my Amazon seller account deactivation and repeated appeal rejections. My account (Al Fajar Traders) was deactivated due to an alleged account linkage with another seller, AttaUllah Khan. However, I strongly believe this is a mistake, and I have already submitted multiple appeals, but they keep getting rejected.
Background of the Issue:
I know AttaUllah Khan personally from my hometown, but we have never conducted business together or shared Amazon account access.
The only possible reason for the linkage might be that we unknowingly used the same WiFi or IP address at some point.
Amazon has flagged my account as linked to his, leading to deactivation.
What I Have Done So Far:
I obtained a signed affidavit from AttaUllah Khan confirming that we have no business connection, nor the accounts.
Submitted copies of both our ID cards and passports as proof of separate identities.
Explained the issue in detailed appeal
Outlined the security measures I will take to prevent this from happening again (clearing cookies, avoiding shared networks, using two-step verification, etc.).
My Problem:
Despite providing all this evidence, my appeal keeps getting rejected without any clear explanation from Amazon. I don’t know what else I can do to prove that this was an accidental and unintentional account linkage.
My Question to the Community:
Has anyone faced a similar issue where Amazon mistakenly linked their account to another seller?
What additional documents or explanations could I provide to make my case stronger?
Is there any specific approach I should take when submitting my next appeal to improve my chances of success?
Are there any escalation methods to get Amazon to properly review my case?
I would really appreciate any advice from experienced sellers who have dealt with or successfully resolved similar situations. Thank you in advance for your help!
they haven't provided the call option.
8 replies
8 replies
Seller_R6Pw3cjCRwLNP
How do you know your account was linked specifically to AttaUllah Khan?
Did your account deactivation notice specifically say you were linked to AttaUllah Khan?
If so that would be strange because Amazon does not provide this information....
Atlas_Amazon
Hello @Seller_5hSebIPTTyvbL
Thank you for the details regarding the disruption that has impacted your ability to sell. I understand it is due to our team having found indicators that associate your account to another store. I know this can be concerning given the disruption, and so I would like to provide some guidance for how you will want to proceed.
I know AttaUllah Khan personally from my hometown, but we have never conducted business together or shared Amazon account access.
You mention knowing the owner of the other account personally, this will mean that your options for moving forward will be limited. You will need to either provide a thorough explanation that details when and how you would have become associated, or as mentioned by @Seller_YVJjn4roJOqpm, have the other account resolve the issues that are impacting it. If you can confirm that the other account is in an active status, you can submit an appeal through your account to get the restrictions removed.
I obtained a signed affidavit from AttaUllah Khan confirming that we have no business connection, nor the accounts.
I understand that you did provide an affidavit that was signed by the other account owner, but this will only be considered valid if submitted alongside supporting evidence that further validates what you are claiming. If you are submitting the affidavit on its own, this will not be considered a valid submission. Please be aware that if you are unable to provide a sufficient explanation and the other account owner cannot resolve their concerns, we cannot guarantee a resolution for your situation.
We do encourage you to continue to refer to this thread with any new information or updates that you may receive so we may continue to provide support.
Best,
Atlas
Seller_R6Pw3cjCRwLNP
How do you know your account was linked specifically to AttaUllah Khan?
Did your account deactivation notice specifically say you were linked to AttaUllah Khan?
If so that would be strange because Amazon does not provide this information....
Seller_R6Pw3cjCRwLNP
How do you know your account was linked specifically to AttaUllah Khan?
Did your account deactivation notice specifically say you were linked to AttaUllah Khan?
If so that would be strange because Amazon does not provide this information....
Atlas_Amazon
Hello @Seller_5hSebIPTTyvbL
Thank you for the details regarding the disruption that has impacted your ability to sell. I understand it is due to our team having found indicators that associate your account to another store. I know this can be concerning given the disruption, and so I would like to provide some guidance for how you will want to proceed.
I know AttaUllah Khan personally from my hometown, but we have never conducted business together or shared Amazon account access.
You mention knowing the owner of the other account personally, this will mean that your options for moving forward will be limited. You will need to either provide a thorough explanation that details when and how you would have become associated, or as mentioned by @Seller_YVJjn4roJOqpm, have the other account resolve the issues that are impacting it. If you can confirm that the other account is in an active status, you can submit an appeal through your account to get the restrictions removed.
I obtained a signed affidavit from AttaUllah Khan confirming that we have no business connection, nor the accounts.
I understand that you did provide an affidavit that was signed by the other account owner, but this will only be considered valid if submitted alongside supporting evidence that further validates what you are claiming. If you are submitting the affidavit on its own, this will not be considered a valid submission. Please be aware that if you are unable to provide a sufficient explanation and the other account owner cannot resolve their concerns, we cannot guarantee a resolution for your situation.
We do encourage you to continue to refer to this thread with any new information or updates that you may receive so we may continue to provide support.
Best,
Atlas
Atlas_Amazon
Hello @Seller_5hSebIPTTyvbL
Thank you for the details regarding the disruption that has impacted your ability to sell. I understand it is due to our team having found indicators that associate your account to another store. I know this can be concerning given the disruption, and so I would like to provide some guidance for how you will want to proceed.
I know AttaUllah Khan personally from my hometown, but we have never conducted business together or shared Amazon account access.
You mention knowing the owner of the other account personally, this will mean that your options for moving forward will be limited. You will need to either provide a thorough explanation that details when and how you would have become associated, or as mentioned by @Seller_YVJjn4roJOqpm, have the other account resolve the issues that are impacting it. If you can confirm that the other account is in an active status, you can submit an appeal through your account to get the restrictions removed.
I obtained a signed affidavit from AttaUllah Khan confirming that we have no business connection, nor the accounts.
I understand that you did provide an affidavit that was signed by the other account owner, but this will only be considered valid if submitted alongside supporting evidence that further validates what you are claiming. If you are submitting the affidavit on its own, this will not be considered a valid submission. Please be aware that if you are unable to provide a sufficient explanation and the other account owner cannot resolve their concerns, we cannot guarantee a resolution for your situation.
We do encourage you to continue to refer to this thread with any new information or updates that you may receive so we may continue to provide support.
Best,
Atlas
