Hi all!

Had a customer place an order. We have AHT and SSA enabled. We bought the shipping through Amazon, USPS Priority Mail. However, when purchased the label was given the "late delivery risk" by Amazon even though it should not have been. We only have USPS Priority enabled in our shipping options and the label was bought same day. Yet, it was still given the "late delivery risk" label, and we went ahead and purchased it. The package was supposed to be shipped on the 1st of March and received by the 5th of March. We shipped it on the 1st, yet it wasn't received until the 15th of March. Beside the point, but this is ridiculous and what is going on with the Post Office?? So many delayed packages. Anyway, if the customer files an A to Z claim for being so late, will Amazon not cover it because of the "late delivery risk" label? Even though it should not have had that label to begin with?

Thanks in advance!!

Hello mods,

We are hoping to get some assistance for inventory that is going missing after transshipment between Amazon warehouses.

We have opened cases, but Seller Support is supplying generic replies that we never sent the inventory, they have no record of the shipment, or they didn't get the shipments. However, we have provided proof of deliveries from the carriers as well as Amazon's own inventory ledger records which show the units being received, transshipped, and either never being received in at the other warehouse, or being removed from the shipment ID.

We can see based on other people's posts here that they are having the same issue with a transshipment bug.

Here are the case IDs for each shipment we have found so far with this issue:

Case ID: 17415964011

Case ID: 17374344161

Case ID: 17416397181

Case ID: 17451960441

Case ID: 17395826221

Case ID: 17428519351

Case ID: 17307882101

Case ID: 17234382891

Case ID: 17277408871

These are just the cases that have closed and have allowed up to open cases. We still see quite a few in the receiving stage where this transshipment issue is going to most likely happen to those shipments.

Tagging a few mods in the hopes that they see this. @Seller_zukQNO61PzGck@Seller_guPeMXBrBxqyU @Seller_l7Jtck9jxnEA0 @Seller_OOVUXZLmb2UEH @Seller_nS0jcFQNDLG3e

A customer placed an order which they received.

They said that the item was defective and requested a replacement.

We sent the replacement and it was received.

The customer returned the first order and then filed an A-z claim for refund. Amazon granted the refund at our expense and gave us an order defect. I appealed and the appeal was declined

I opened case ID 17353410281. They told me to file a SAFE-T claim. I filed the SAFE-T claim which was denied because an A-z claim was filed.

Now what? I out my item, the money and I have a defect.

I have made cases -

ID 17458492511

ID 17230450031

ID 17317800221

Thousands of dollars of our items MIA and the answer is always for us to show proof of ownership. We can only order X amount of an item a day, some are for us to send to FBA, some are to keep in the shop here at our dealership. When we have shown proof of ownership in the past, it seemed Amazon did not understand how to even read our invoices.