FBA Inbound Inventory Transshipment Issues

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Seller_qlGxHXg4G9ywX

FBA Inbound Inventory Transshipment Issues

Hello mods,

We are hoping to get some assistance for inventory that is going missing after transshipment between Amazon warehouses.

We have opened cases, but Seller Support is supplying generic replies that we never sent the inventory, they have no record of the shipment, or they didn't get the shipments. However, we have provided proof of deliveries from the carriers as well as Amazon's own inventory ledger records which show the units being received, transshipped, and either never being received in at the other warehouse, or being removed from the shipment ID.

We can see based on other people's posts here that they are having the same issue with a transshipment bug.

Here are the case IDs for each shipment we have found so far with this issue:

Case ID: 17415964011

Case ID: 17374344161

Case ID: 17416397181

Case ID: 17451960441

Case ID: 17395826221

Case ID: 17428519351

Case ID: 17307882101

Case ID: 17234382891

Case ID: 17277408871

These are just the cases that have closed and have allowed up to open cases. We still see quite a few in the receiving stage where this transshipment issue is going to most likely happen to those shipments.

Tagging a few mods in the hopes that they see this. @Glenn_Amazon@Jim_Amazon @Michelle_Amazon @Bryce_Amazon @SEAmod

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Also add these to the list of units that disappeared after a warehouse transfer:

Case ID: 17474549221

Case ID: 17469596481

Every day we find another shipment where units were missing after receipt and after multiple internal warehouse transfers.

@NR_Amazon

@KJ_Amazon

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