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Hello,

To make a long story short, I’ve had an issue with an incorrect detail on an ASIN page that I was unable to change (number in pack). Which resulted in a new SKU needing to be created. (ASIN B01G11PQOG, New SKU: 6308A, Old SKU: 6130). I was following Seller Supports instructions, but am now left with 30 subscribers unable to get their orders. The product is materially the same, and the ASIN is the same. (all inventory is FBA)

I currently have 16 deliveries paused due to an inactive listing since I followed Amazon’s advice to create the new listing/transfer inventory off the old one. But now, amazon tells me that I can’t transfer the subscriptions due to performance metrics not being inline with the systems requirements. (which I am trying to fix in Case ID 16916496341, currently 9 days "Pending Amazon Action").

Of course, Ideally I'd like to transfer my subscriptions and continue on as normal with the new SKU, but if it really is a system problem that can't be helped, is there at least some way I can inform my customers of the change/issue?

Thanks in advanced for your help :)

@Seller_8hQgfj6OVZYse@Seller_l7Jtck9jxnEA0

A customer was granted an automatic return authorization for an order under the "Bought by Mistake" option. The return is via UPS and there is a tracking number. That was two weeks ago and the tracking shows that the customer has still not dropped the return off at UPS. I contacted the customer but there was no response at all. Do these authorizations expire? What if the customer just never returns the item?

without any performance and email.our 3298 items have been abandoned, the number is rYDMiE8e9c.

deduct -US$3,432.49 Destruction Fees which would cost me more in storage fees than actual profit! I'm very upset with the lack of communication.

and now we got the news that our account seller account have been placed on hold. (a Temporary Restraining Order issued by a federal court)still without any letter,and we got the news from our lawyer friend.

Why is there no any notification now?

Hello,

I am the manufacturer of the items I sell and I have a trademark for my brand. Amazon is not accepting my brand registration for some reason, I waited over a year for this. The latest brand registration application 16705500791 was rejected again. I have lost 90% of my revenue and I am nearing depression because of this.

Is there any other way to stop taking most of the sales by the cheaper Chinese-made product that has been selling under my listing? I have ordered the copy, it's made in China and has no

label or instructions with it. My listing says that the product is made in Europe. That's a feature. Chinese seller's copy is clearly labeled as made in China. So it's not the same thing?

Can I do something ASAP? Or just have to fight another year to get my already fully registered (both, in the EU and USA) trademark approved?

Happy new year to all honest sellers!

I am really struggling to requalify for SFP during my 'SFP Trial'

All of my metrics are perfect except my 'Speed Metrics'. However I can't for the life of me figure out how to improve upon them. I have my shipping template set for SSA. I have my cutoff time set for 3:30 PM EST (Carriers pickup at 4pm). I have a 6 day operating schedule. Zero days handling time. And still do not meet the Speed Metrics Requirement.

ALL of my packages are delivered on or ahead of schedule. Are we being penalized by page viewers on the west coast.

I have opened numerous cases by calling into Amazon Seller Support, and have not spoken with a SINGLE person that was even remotely helpful. I was hoping that SOMEONE could please provide me some insight into this.

My latest case is Case ID 16963411861

It's been two months since I submitted two products for CPC review, but they are still under review and the CASE office has not responded.

How long does it take for each person's CPC to be reviewed?

1/5/2025

Dear Amazon Seller Performance Team,

As a new seller to this business. I am writing to appeal the deactivation of my seller account due to intellectual property violations. I take full responsibility for ensuring compliance with Amazon’s policies and am committed to addressing and resolving this matter to prevent future occurrences.

Upon investigation, I realized that the products in question were sourced from suppliers who did not provide adequate documentation to verify their authenticity. At the time, I believed these products were compliant; however, I now understand that a lack of verifiable supplier documentation has led to this issue.

To rectify the situation and prevent further problems, I will take the following actions:

• Removed All Listings: I will proactively remove all products from my inventory.

• Stopped Sourcing from Unverified Suppliers: I have ceased doing business with suppliers who cannot provide proper documentation verifying product authenticity.

• Contacted Relevant Stakeholders: I reached out to the suppliers in question to request authenticity documents. Unfortunately, they could not provide the necessary paperwork, which confirmed my decision to sever ties.

To ensure compliance with Amazon’s policies, I am implementing the following measures:

• Source Products from Verified Suppliers: Moving forward, I will work exclusively with suppliers who can provide authentic documentation, including invoices and intellectual property clearances.

• Perform Due Diligence: I will verify all products and suppliers through third-party authentication services and platforms known for verified merchandise.

• Educate Myself on IP Compliance: I have reviewed Amazon’s IP policy and will stay informed about regulations to ensure compliance.

• Use Tools for Monitoring: I will use inventory management tools to monitor listings and identify potential compliance issues early.

I understand the importance of maintaining the integrity of Amazon’s marketplace and sincerely regret the issues that led to the deactivation of my account. I am committed to ensuring that my business aligns with Amazon’s standards and will work diligently to prevent any recurrence of this situation.

I kindly request that you reinstate my seller account. I believe the steps outlined above will demonstrate my commitment to compliance and improvement.

Thank you for your time and consideration. I look forward to resolving this matter.

Sincerely,

Gary Walker

NJPH Best Selling

Hello,

I have unfortunately shipped out big lots to FC BNA6. It has been 6 weeks since they have delivered them to the FC and they have not even stated it as delivered. Anybody could help me expediting the process. There are some out of stock items.

Thank you,

Can someone help me understand what’s going on?

In December 2024, I shipped grocery items with an expiration date of late July 2025. Within a week of arriving at the fulfillment centers, 836 units were marked as expired and moved to unfulfillable.

I immediately created a bin check, but 7 days later, the units were forcefully disposed of by Amazon’s automated removal system. When I followed up, I was told there’s nothing they can do since the items are already removed.

Here’s the kicker: even if they’re not disposed of, it can take up to a year for the units to actually be returned to my warehouse—by then, they really are expired.

This happens every single time units are moved to “expired.” Does anyone at the fulfillment centers actually check anything?

Any advice on how to deal with this? It’s driving me crazy!