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I am a new African seller here and I need to update my deposit method. The problem is that I am not receiving the link that i need approval before i can make this update and it is supposed to be sent Through SMS. I have contacted Amazon CS but they insisted that the problem is from their end and I have checked with the tele-company I use and the problem is not from there. I have tried changing my phone number but no code is sent and received on the new number. I changed my phone and updated the message setting, still nothing. I requested if the approval links can be sent to my email, but the CS declined. Remember its an approval link not a code that i can generate from my authentication app.

Bear in mind please, I RECEIVED THE PHONE VERIFICATION CODES AND EVEN SOME APPROVAL LINKS through this number, but before i could finish setting up my hyperwallet account, It expired and i was locked out again, since then, the approval link stopped coming forth. Also my account has an active 2-steps authentication on it. This issue has been on for over 5 days now. My phone setting is not blocking or filtering the messages as i Have checked that with the phone company here. i have also opened this case to this effect in hope that Amazon can give me an alternated method to update my account " Case ID: 16634382081"

What do I do please? I need your help. My inventories are all stranded because of this.

Missing 1 or 2 unit might be ok. Missing half to an entire package is NOT. I sent in 150 units, they closed to only receive 54 units. When the package first checked in, it showed full units were receiving. Either it got stolen or whoever in charge of checking the package just playing and throwing it away. And Amazon just wasting my time to open the case to deny it.

And it keeps happening more and more now. My question is what can you guys do to help with it? Should I put in a big note saying "ALL INVENTORY ARE CHECKED AND PACKED"

I had a very nasty experience yesterday at USPS drop off locations I visited to drop off Customers' packages whose shipping labels were Purchased on Amazon Seller Central and USPS Staff told me they are not collecting packages whose Shipping labels were bought from Amazon and I asked why and they said because Amazon doesn't pay them for those Shipping labels and as a result they won't allow me drop-off that they now only accept only those shipping labels purchased directly from USPS and I was like whaoh. When did this start? I drove almost an hour to another bigger USPS location and the Supervisor there too told me the same thing that they have been sending away Amazon sellers all day who buys their Shipping label from Amazon that they won't let us drop-off because those shipping labels are not being paid for by Amazon and they aint going to carry the packages for free if Amazon isn't paying them for it. I was stunned hearing that again and as I speak I have over 200 Customers' packages with me now with USPS Shipping labels on them which were all PURCHASED FROM AMAZON but was not allowed to drop them off at the USPS Locations. They even threathened to thrash everything if I insist on dropping them off. I don't know if any other seller is experiencing this. Meanwhile the shipping labels purchased for UPS and Fedex from the same Amazon Seller didn't have this challenge.

listing suddenly can't be searched by many keywords, except the sponored.

it always appears on 1-1, 1-2,now, which is the Amazon choice of keywords of this listing.

it's disappeared,directly. i don't mind it appeared at the 2nd,3rd page, disappeared is really can't accept and undsertand.

traffic has been dropped more than 50%, orders the same.

opened many case no one help, They don't question the issues with their internal search system.

i just doubt is there a bug? beacuse i'm not the only one.

anyone who have solved this problem. could you please share with me?

And I don't mean via their exorbitant fee structure...I mean literally stealing from our inventory.

Shipment ID: FBA18GXQ3FQ0 / Case Log: ID 16603671611: I provided the invoice showing three items I purchased and three items sent to FBA. Amazon claims one of those items never arrived and they investigated it, so it must be true that I did not send it, even though I physically put the three items in the box I sent to FBA and the box weighed what it should have weighed with all the correct items. "We have completed an additional check in response to your request. We have no record of receiving the following expected items."

Shipment ID: FBA18GSVR6TG / Case Log: ID 16603689471. Same thing, I provided the invoice showing the items I purchased to sell FBA and then sent those in. "The units received for this product have been automatically investigated and confirmed. Because the number of units received with this shipment are confirmed, the product is no longer eligible for reconciliation."

I cannot wait for their response on this one that closed w/ ZERO of the expected 9 items weighing a total of 16 pounds. Entering Sarcasm here, "We checked, the 16 pound box was empty. The air inside was really freaking heavy."

I translate these responses from Amazon as, "We didn't steal the items you so clearly sent to us. We asked ourselves, 'hey, Amazon, in the face of this glaring evidence that almost certainly suggests these items were sent to us, did we steal them?' and we answered 'No', so we did not steal them. Case closed."

May I suggest that all FBA shipments are video recorded when processing? I know that sounds like a hassle, but there is clearly theft going on and the only ones shouldering that burden seems to be the sellers. What percentage of sales do you recommend we put in our business plans for Amazon fraud, waste and abuse? 5 or 10%?

2 Reviews have recently been received that breach Amazon Community Guidelines.

I have reported these 2 reviews on the detail pages, Tried contacting the customer using Amazons platform, submitted cases with Amazon Seller Support, Spoken to an Amazon Selling Partner Support agent, and sent an email to community-help@amazon.com seeking help with this.

Amazon has yet to provide any assistance and instead just regurgitated the same Bot auto response of actions and information to take that i have already done. These reviews are damaging, harmful and misleading for amazon's customers and our brand.

Can Someone from Amazon, Not a BOT, Please action this asap, and treat this with the respect and urgency it deserves by investigating this and removing the Reviews & Ratings

Also If anyone has had success in removing reviews, can you please let me know what steps you took and who i can get in touch with, that would be really helpful and appreciated.

1ST REVIEW for removal

This 3-star review and Rating breaches Amazon's Community Guidelines. ("Pricing comments related to an individual experience aren't allowed. For example, Found this item here for $5 less than at my local store. These comments aren't allowed because they aren't relevant for all customers")

The review states: "The price at the time of the review was $36.99. To me, that feels a little expensive for this item. It's definitely cute but reminds me of a plush toy and a ball combined, and neither of those items usually cost that much. Because of the price, I am going to give it 3 stars.”

This part of the review is an irrelevant comment about pricing where the customer says the product is usually at a less price elsewhere per the customer’s own individual experience.

Especially the reference to ”feels expensive” and “neither of those items usually cost that much”.

This is misleading, against Community Guidelines, not relevant for all customers, and impacts the overall customer experience

At the time of this Vine Purchase and review, and even still ongoing today, we have an active coupon that brings the price down to $18.99 as well. So the reference to the final price is also incorrect and misleading as well.

2ND REVIEW for removal

This 2 Star Review and Rating breaches Amazon's Community Guidelines. (Shipping & Packaging). The review states: "Shipping was awful. Box came completely crushed. Doesn't seem like a good quality. Basically just a balloon. Not worth the price."

This review primarily addresses issues which are all in breach of Community Guidelines regarding:

• Shipping,
• Shipping Packaging, and
• Product condition and Damage (being packaging)

These are all unrelated to the product & its performance. It does not offer relevant feedback on the product itself, impacting the overall customer experience. Plus the “Just a balloon” comment is entirely inaccurate and does not in any way depict what the actual product is, which is very misleading for our customers. The product is not a balloon.

This was also a FBA order, so a customer who complains about receiving a damaged box has nothing to do with our fulfilment.

My goods were taken by amazon. They just give 120 days to appeal.

Really unfair. Thank you amazon for giving me the worst experience of my life.

Starting as an Amazon seller was one of the most exciting steps I took in my business journey. I had spent months researching products, finding trustworthy suppliers, and carefully investing in inventory. For a while, everything went smoothly; sales were coming in, customer feedback was positive, and I was genuinely optimistic. But then, one night, everything changed.

The Unexpected Deactivation

Without any warning, Amazon suddenly deactivated my account under their Section 3 policy. Confused and desperate for answers, I combed through their guidelines, trying to understand what might have led to this decision. I’d heard of account suspensions, but to have my account deactivated entirely was a shock. After multiple reviews and reading other sellers' experiences, I knew I was in for a long wait. Amazon's policy meant that I wouldn’t have access to any funds for at least 90 days.

The 90-Day Wait and Beyond

Those 90 days were agonizing. I relied on my earnings not only to sustain my business but also to manage personal expenses. However, I trusted the process, waiting patiently, hoping that at the end of the 90 days, I’d receive my hard-earned funds.

But when 90 days came and went with no update, my heart sank. I reached out to Amazon, hoping to finally get my money and a resolution to my account status. Instead, I was informed that I needed to go through additional verification steps.

Verification Hurdles and Accusations

They asked me to provide documentation for my supply chain and undergo a video call. Although the request felt sudden and excessive, I complied immediately. I provided Amazon with everything they asked for: invoices, supplier contacts, and any paperwork that could support my business's legitimacy. I also completed the video verification call, hopeful that these steps would finally bring closure.

Just two days later, I received another email. Instead of unlocking my account or returning my funds, Amazon declared that my funds would be held indefinitely because they alleged I was involved in fraudulent activities. No specific details, no evidence — just an accusation that I couldn’t dispute. In the same email, Amazon stated they wouldn’t respond to any further communication regarding this case.

The Impact: Financial and Emotional

I was in disbelief. With one email, Amazon had taken $26,000 from me — funds I needed to pay suppliers, settle invoices with shipping companies, cover my bank loans, and, most importantly, care for my mother’s medical bills. The financial impact was devastating, but the emotional toll was even worse. This wasn’t just about money; it was about my livelihood, my family, and my life plans.

Amazon’s refusal to provide any concrete reasons left me feeling trapped, powerless, and unheard. I had followed every rule, provided all necessary documents, and jumped through every hoop. Yet here I was, labeled a “fraud” with no explanation and no recourse. I could no longer sustain my business, and my debts only grew. Each day since has felt like a struggle just to keep going.

A Plea for Change

I share my story not out of bitterness but as a call to action. How many other sellers are facing the same fate? Amazon’s system may be designed to protect customers, but at what cost to the people working hard to build businesses on their platform? The vague accusations, lack of transparency, and finality of their decisions leave sellers with no path forward, trapped in debt and despair.

To those who are still selling on Amazon, I urge you to protect yourselves, know your rights, and push for fair treatment. And for Amazon, I hope they recognize the impact of these policies and work toward a system that treats sellers as partners, not just potential risks.

why do new images that I submit appear on the phone amazon app but not on the computer?