USPS rejects Drop-Off of Packages whose USPS Shipping Labels were Purchased on Amazon Seller saying they are Fake and Unpaid for
I had a very nasty experience yesterday at USPS drop off locations I visited to drop off Customers' packages whose shipping labels were Purchased on Amazon Seller Central and USPS Staff told me they are not collecting packages whose Shipping labels were bought from Amazon and I asked why and they said because Amazon doesn't pay them for those Shipping labels and as a result they won't allow me drop-off that they now only accept only those shipping labels purchased directly from USPS and I was like whaoh. When did this start? I drove almost an hour to another bigger USPS location and the Supervisor there too told me the same thing that they have been sending away Amazon sellers all day who buys their Shipping label from Amazon that they won't let us drop-off because those shipping labels are not being paid for by Amazon and they aint going to carry the packages for free if Amazon isn't paying them for it. I was stunned hearing that again and as I speak I have over 200 Customers' packages with me now with USPS Shipping labels on them which were all PURCHASED FROM AMAZON but was not allowed to drop them off at the USPS Locations. They even threathened to thrash everything if I insist on dropping them off. I don't know if any other seller is experiencing this. Meanwhile the shipping labels purchased for UPS and Fedex from the same Amazon Seller didn't have this challenge.
29 replies
Seller_4zBzdtgCyS9EI
now, after the first one, I'd have been on the phone with USPS. Given that a shot?
Seller_EkbLZUYSpmJEy
We ship 100% USPS with labels purchased via Amazon and never have an issue.
We would do as @Seller_4zBzdtgCyS9EI has said and call USPS 800 number and complain. We would have the USPS locations and names of the clerks who refused to accept them.
Sounds like a regional USPS manager's decision to instruct his district to do this. If this was a thing with USPS and Amazon, pretty sure it would be all over the news (which it is not).
Seller_Gd8HNmQJSr4l8
this sounds like user error to me?
All my usps labels do not say amazon anywhere on there.
Is it possible whoever packaged your orders selected “Amazon ground shipping” instead of “usps ground advantage” when purchasing the labels?
I have no idea where your supposed to drop off Amazon ground shipping, and for awhile it was a slightly cheaper option than usps ground advantage but since I had no idea where they were supposed to be dropped off I just kept on using usps labels.
I can see how this can be easily confused with all these companies using “ground” in their names.
Seller_zH1EuO80zdoG5
Yes thank you. I called the USPS Customer service number immediately and the person that spoke with me also said she was hearing that for the first time and took the names of the persons who told me such and the address of the drop-off centre and said they would get back to me in 2 to 3 working days after investigation but that doesn't address my current issue which is where to drop off the over 200 Packages of customers' order since Friday. We package ourselves and truly no where on the USPS label is written Amazon but they know us to be Amazon seller as we drop off there everyday for the past 1year only to get there yesterday and said they have an order from their corporate not to take any USPS Shipping label packages sold by Amazon that Amazon don't pay them the money and so they can't carry the packages. And went to the one at Down town and they told me the same thing that they no longer collect any packages with those shipping labels bought from Amazon. And they showed me the ones bought directly from their website and it looks different from the one printed on amazon as that had Fully Paid on it with a reference code of the payment but Amazon's USPS shipping labels don't have this.
Seller_NaEy7NOsIT9d8
The last thing my post office clerks want or need is having to sell postage for the thousands of packages that normally are dropped off or picked up with Amazon labels.
Seller_wnc1pjYEF5ZqF
Contact your postmaster. They're obligated to take the packages. Probably just employees being lazy. Drop them off at another location in the meantime.
Seller_jXBjtrv0r3REx
Can you post a sample of what your labels look like? Also, you're getting 200-300 orders a day and only have 59 seller ratings??? Something doesn't add up
KJ_Amazon
Hello @Seller_zH1EuO80zdoG5 Thank you for reporting that issue with your local USPS locations and shipments with Buy Shipping USPS labels.
I would like to share that report with our partner team for their review.
Have you filed an Amazon support case with details on the specific locations, any messages/contacts you received, etc?
@Seller_bBfHzn7e30Po1: as you are reporting a similar issue, any information you share would also be appreciated.
Seller_G2fRjkHCPApMW
This sounds like you purchased Amazon shipping labels for their delivery service and not USPS shipping labels.
Seller_4zBzdtgCyS9EI
Oh...yeah.....Houston USPS is a nightmare! Go online, file a complaint. Push it from all sides!
USPS rejects Drop-Off of Packages whose USPS Shipping Labels were Purchased on Amazon Seller saying they are Fake and Unpaid for
I had a very nasty experience yesterday at USPS drop off locations I visited to drop off Customers' packages whose shipping labels were Purchased on Amazon Seller Central and USPS Staff told me they are not collecting packages whose Shipping labels were bought from Amazon and I asked why and they said because Amazon doesn't pay them for those Shipping labels and as a result they won't allow me drop-off that they now only accept only those shipping labels purchased directly from USPS and I was like whaoh. When did this start? I drove almost an hour to another bigger USPS location and the Supervisor there too told me the same thing that they have been sending away Amazon sellers all day who buys their Shipping label from Amazon that they won't let us drop-off because those shipping labels are not being paid for by Amazon and they aint going to carry the packages for free if Amazon isn't paying them for it. I was stunned hearing that again and as I speak I have over 200 Customers' packages with me now with USPS Shipping labels on them which were all PURCHASED FROM AMAZON but was not allowed to drop them off at the USPS Locations. They even threathened to thrash everything if I insist on dropping them off. I don't know if any other seller is experiencing this. Meanwhile the shipping labels purchased for UPS and Fedex from the same Amazon Seller didn't have this challenge.
USPS rejects Drop-Off of Packages whose USPS Shipping Labels were Purchased on Amazon Seller saying they are Fake and Unpaid for
I had a very nasty experience yesterday at USPS drop off locations I visited to drop off Customers' packages whose shipping labels were Purchased on Amazon Seller Central and USPS Staff told me they are not collecting packages whose Shipping labels were bought from Amazon and I asked why and they said because Amazon doesn't pay them for those Shipping labels and as a result they won't allow me drop-off that they now only accept only those shipping labels purchased directly from USPS and I was like whaoh. When did this start? I drove almost an hour to another bigger USPS location and the Supervisor there too told me the same thing that they have been sending away Amazon sellers all day who buys their Shipping label from Amazon that they won't let us drop-off because those shipping labels are not being paid for by Amazon and they aint going to carry the packages for free if Amazon isn't paying them for it. I was stunned hearing that again and as I speak I have over 200 Customers' packages with me now with USPS Shipping labels on them which were all PURCHASED FROM AMAZON but was not allowed to drop them off at the USPS Locations. They even threathened to thrash everything if I insist on dropping them off. I don't know if any other seller is experiencing this. Meanwhile the shipping labels purchased for UPS and Fedex from the same Amazon Seller didn't have this challenge.
29 replies
29 replies
Seller_4zBzdtgCyS9EI
now, after the first one, I'd have been on the phone with USPS. Given that a shot?
Seller_EkbLZUYSpmJEy
We ship 100% USPS with labels purchased via Amazon and never have an issue.
We would do as @Seller_4zBzdtgCyS9EI has said and call USPS 800 number and complain. We would have the USPS locations and names of the clerks who refused to accept them.
Sounds like a regional USPS manager's decision to instruct his district to do this. If this was a thing with USPS and Amazon, pretty sure it would be all over the news (which it is not).
Seller_Gd8HNmQJSr4l8
this sounds like user error to me?
All my usps labels do not say amazon anywhere on there.
Is it possible whoever packaged your orders selected “Amazon ground shipping” instead of “usps ground advantage” when purchasing the labels?
I have no idea where your supposed to drop off Amazon ground shipping, and for awhile it was a slightly cheaper option than usps ground advantage but since I had no idea where they were supposed to be dropped off I just kept on using usps labels.
I can see how this can be easily confused with all these companies using “ground” in their names.
Seller_zH1EuO80zdoG5
Yes thank you. I called the USPS Customer service number immediately and the person that spoke with me also said she was hearing that for the first time and took the names of the persons who told me such and the address of the drop-off centre and said they would get back to me in 2 to 3 working days after investigation but that doesn't address my current issue which is where to drop off the over 200 Packages of customers' order since Friday. We package ourselves and truly no where on the USPS label is written Amazon but they know us to be Amazon seller as we drop off there everyday for the past 1year only to get there yesterday and said they have an order from their corporate not to take any USPS Shipping label packages sold by Amazon that Amazon don't pay them the money and so they can't carry the packages. And went to the one at Down town and they told me the same thing that they no longer collect any packages with those shipping labels bought from Amazon. And they showed me the ones bought directly from their website and it looks different from the one printed on amazon as that had Fully Paid on it with a reference code of the payment but Amazon's USPS shipping labels don't have this.
Seller_NaEy7NOsIT9d8
The last thing my post office clerks want or need is having to sell postage for the thousands of packages that normally are dropped off or picked up with Amazon labels.
Seller_wnc1pjYEF5ZqF
Contact your postmaster. They're obligated to take the packages. Probably just employees being lazy. Drop them off at another location in the meantime.
Seller_jXBjtrv0r3REx
Can you post a sample of what your labels look like? Also, you're getting 200-300 orders a day and only have 59 seller ratings??? Something doesn't add up
KJ_Amazon
Hello @Seller_zH1EuO80zdoG5 Thank you for reporting that issue with your local USPS locations and shipments with Buy Shipping USPS labels.
I would like to share that report with our partner team for their review.
Have you filed an Amazon support case with details on the specific locations, any messages/contacts you received, etc?
@Seller_bBfHzn7e30Po1: as you are reporting a similar issue, any information you share would also be appreciated.
Seller_G2fRjkHCPApMW
This sounds like you purchased Amazon shipping labels for their delivery service and not USPS shipping labels.
Seller_4zBzdtgCyS9EI
Oh...yeah.....Houston USPS is a nightmare! Go online, file a complaint. Push it from all sides!
Seller_4zBzdtgCyS9EI
now, after the first one, I'd have been on the phone with USPS. Given that a shot?
Seller_4zBzdtgCyS9EI
now, after the first one, I'd have been on the phone with USPS. Given that a shot?
Seller_EkbLZUYSpmJEy
We ship 100% USPS with labels purchased via Amazon and never have an issue.
We would do as @Seller_4zBzdtgCyS9EI has said and call USPS 800 number and complain. We would have the USPS locations and names of the clerks who refused to accept them.
Sounds like a regional USPS manager's decision to instruct his district to do this. If this was a thing with USPS and Amazon, pretty sure it would be all over the news (which it is not).
Seller_EkbLZUYSpmJEy
We ship 100% USPS with labels purchased via Amazon and never have an issue.
We would do as @Seller_4zBzdtgCyS9EI has said and call USPS 800 number and complain. We would have the USPS locations and names of the clerks who refused to accept them.
Sounds like a regional USPS manager's decision to instruct his district to do this. If this was a thing with USPS and Amazon, pretty sure it would be all over the news (which it is not).
Seller_Gd8HNmQJSr4l8
this sounds like user error to me?
All my usps labels do not say amazon anywhere on there.
Is it possible whoever packaged your orders selected “Amazon ground shipping” instead of “usps ground advantage” when purchasing the labels?
I have no idea where your supposed to drop off Amazon ground shipping, and for awhile it was a slightly cheaper option than usps ground advantage but since I had no idea where they were supposed to be dropped off I just kept on using usps labels.
I can see how this can be easily confused with all these companies using “ground” in their names.
Seller_Gd8HNmQJSr4l8
this sounds like user error to me?
All my usps labels do not say amazon anywhere on there.
Is it possible whoever packaged your orders selected “Amazon ground shipping” instead of “usps ground advantage” when purchasing the labels?
I have no idea where your supposed to drop off Amazon ground shipping, and for awhile it was a slightly cheaper option than usps ground advantage but since I had no idea where they were supposed to be dropped off I just kept on using usps labels.
I can see how this can be easily confused with all these companies using “ground” in their names.
Seller_zH1EuO80zdoG5
Yes thank you. I called the USPS Customer service number immediately and the person that spoke with me also said she was hearing that for the first time and took the names of the persons who told me such and the address of the drop-off centre and said they would get back to me in 2 to 3 working days after investigation but that doesn't address my current issue which is where to drop off the over 200 Packages of customers' order since Friday. We package ourselves and truly no where on the USPS label is written Amazon but they know us to be Amazon seller as we drop off there everyday for the past 1year only to get there yesterday and said they have an order from their corporate not to take any USPS Shipping label packages sold by Amazon that Amazon don't pay them the money and so they can't carry the packages. And went to the one at Down town and they told me the same thing that they no longer collect any packages with those shipping labels bought from Amazon. And they showed me the ones bought directly from their website and it looks different from the one printed on amazon as that had Fully Paid on it with a reference code of the payment but Amazon's USPS shipping labels don't have this.
Seller_zH1EuO80zdoG5
Yes thank you. I called the USPS Customer service number immediately and the person that spoke with me also said she was hearing that for the first time and took the names of the persons who told me such and the address of the drop-off centre and said they would get back to me in 2 to 3 working days after investigation but that doesn't address my current issue which is where to drop off the over 200 Packages of customers' order since Friday. We package ourselves and truly no where on the USPS label is written Amazon but they know us to be Amazon seller as we drop off there everyday for the past 1year only to get there yesterday and said they have an order from their corporate not to take any USPS Shipping label packages sold by Amazon that Amazon don't pay them the money and so they can't carry the packages. And went to the one at Down town and they told me the same thing that they no longer collect any packages with those shipping labels bought from Amazon. And they showed me the ones bought directly from their website and it looks different from the one printed on amazon as that had Fully Paid on it with a reference code of the payment but Amazon's USPS shipping labels don't have this.
Seller_NaEy7NOsIT9d8
The last thing my post office clerks want or need is having to sell postage for the thousands of packages that normally are dropped off or picked up with Amazon labels.
Seller_NaEy7NOsIT9d8
The last thing my post office clerks want or need is having to sell postage for the thousands of packages that normally are dropped off or picked up with Amazon labels.
Seller_wnc1pjYEF5ZqF
Contact your postmaster. They're obligated to take the packages. Probably just employees being lazy. Drop them off at another location in the meantime.
Seller_wnc1pjYEF5ZqF
Contact your postmaster. They're obligated to take the packages. Probably just employees being lazy. Drop them off at another location in the meantime.
Seller_jXBjtrv0r3REx
Can you post a sample of what your labels look like? Also, you're getting 200-300 orders a day and only have 59 seller ratings??? Something doesn't add up
Seller_jXBjtrv0r3REx
Can you post a sample of what your labels look like? Also, you're getting 200-300 orders a day and only have 59 seller ratings??? Something doesn't add up
KJ_Amazon
Hello @Seller_zH1EuO80zdoG5 Thank you for reporting that issue with your local USPS locations and shipments with Buy Shipping USPS labels.
I would like to share that report with our partner team for their review.
Have you filed an Amazon support case with details on the specific locations, any messages/contacts you received, etc?
@Seller_bBfHzn7e30Po1: as you are reporting a similar issue, any information you share would also be appreciated.
KJ_Amazon
Hello @Seller_zH1EuO80zdoG5 Thank you for reporting that issue with your local USPS locations and shipments with Buy Shipping USPS labels.
I would like to share that report with our partner team for their review.
Have you filed an Amazon support case with details on the specific locations, any messages/contacts you received, etc?
@Seller_bBfHzn7e30Po1: as you are reporting a similar issue, any information you share would also be appreciated.
Seller_G2fRjkHCPApMW
This sounds like you purchased Amazon shipping labels for their delivery service and not USPS shipping labels.
Seller_G2fRjkHCPApMW
This sounds like you purchased Amazon shipping labels for their delivery service and not USPS shipping labels.
Seller_4zBzdtgCyS9EI
Oh...yeah.....Houston USPS is a nightmare! Go online, file a complaint. Push it from all sides!
Seller_4zBzdtgCyS9EI
Oh...yeah.....Houston USPS is a nightmare! Go online, file a complaint. Push it from all sides!
