Does Amazon Steal From Us?
And I don't mean via their exorbitant fee structure...I mean literally stealing from our inventory.
Shipment ID: FBA18GXQ3FQ0 / Case Log: ID 16603671611: I provided the invoice showing three items I purchased and three items sent to FBA. Amazon claims one of those items never arrived and they investigated it, so it must be true that I did not send it, even though I physically put the three items in the box I sent to FBA and the box weighed what it should have weighed with all the correct items. "We have completed an additional check in response to your request. We have no record of receiving the following expected items."
Shipment ID: FBA18GSVR6TG / Case Log: ID 16603689471. Same thing, I provided the invoice showing the items I purchased to sell FBA and then sent those in. "The units received for this product have been automatically investigated and confirmed. Because the number of units received with this shipment are confirmed, the product is no longer eligible for reconciliation."
I cannot wait for their response on this one that closed w/ ZERO of the expected 9 items weighing a total of 16 pounds. Entering Sarcasm here, "We checked, the 16 pound box was empty. The air inside was really freaking heavy."
I translate these responses from Amazon as, "We didn't steal the items you so clearly sent to us. We asked ourselves, 'hey, Amazon, in the face of this glaring evidence that almost certainly suggests these items were sent to us, did we steal them?' and we answered 'No', so we did not steal them. Case closed."
May I suggest that all FBA shipments are video recorded when processing? I know that sounds like a hassle, but there is clearly theft going on and the only ones shouldering that burden seems to be the sellers. What percentage of sales do you recommend we put in our business plans for Amazon fraud, waste and abuse? 5 or 10%?
68 replies
Seller_Qbd0RsfZFEZBY
Loss is part of retail. Be it from fraud, theft, breakage/spillage, returns etc....
Cases for warehouse lost and missingfrom inbound are easy to manage. If Amazon is holding back on you there may be something they dont like about your documents....Are you submitting commerical invoices, pro forma invoices, reciepts from the store, invoice from a website? Does the invoice/reciept have sales tax on it?
Seller_iobipI6xASRkh
Also, proof of delivery with the weights in shipment.
It sounds like something was missing from the invoices.
Seller_HjfyVYcuJdbTf
Amazon does not commit enough resources to seller support and investigation. That is how they "steal" from us.
Amazon might be too big to manage their own business.
This is negligence, not normal "shrinkage".
Seller_p3VCG9GBgDbZL
I have had this exact same thing happen so many times it sickens me. I send in 38lb boxes with 4 units in each box and they claim there was 0/4. Even further, I have checked in weights from my drop off at UPS, and send in the proof that a 38lb box was checked in with full tracking details all the way to the fulfillment center. They don't care, same message as you.
They don't interstage further and we get burned out of the inventory, shipment charges, and dinged on my performace. It's really sad. The only thing I can say positively is that once or twice that inventory magically reappeared in FBA inventory. Called to get the performance dings taken off, but nope. You know what we're dealing with here.
Seller_AJRkrWzM7LfGZ
I've had this issue before
The solution to my issue was that the items i was sending had a SLIGHT difference in them compared to a previous version of the product, such that they had a different barcode
So i would not apply the barcode, because amazon said i didn't need to, i would ship it, then amazon tells me they didn't receive the product
This may not apply to your problem, but make sure you apply barcodes regardless to items that may have a chance of being a newer/older version of the thing you think you are sending
as a general rule, i apply the barcodes to all items now
Seller_gzuQnebkncqNQ
What percentage of sales do you recommend we put in our business plan 20%
Seller_9yQUzZAP34cYw
Does Amazon steal from us? I'm going to give you 3 guesses and a hint.
The hint is "The answer is not no".
Seller_XmHmaXEA8SlsM
they stealing us and selling at liquidation store. I sent 55 items but 0 unit received. they require proof of purchased but denying all my documents. Case resolved without a solution.
Seller_C9dtB8QCRCQws
The same thing happened to me. An entire box of my product was lost. Even though UPS had delivered the package to the Amazon warehouse and we've provided POD to them, Amazon support still claimed no record of receiving the following expected items and colsed the case without solution. The whole box is missing Apparently Amazon needs better mechanisms to deal with lost shipments, rather than making sellers bear all the losses.
Seller_oDXVaydIpi3Hi
Amazons shrinkage rates that I have seen are 2-3xs normal warehousing and retail, and thats pre-customer fraud.
Does Amazon Steal From Us?
And I don't mean via their exorbitant fee structure...I mean literally stealing from our inventory.
Shipment ID: FBA18GXQ3FQ0 / Case Log: ID 16603671611: I provided the invoice showing three items I purchased and three items sent to FBA. Amazon claims one of those items never arrived and they investigated it, so it must be true that I did not send it, even though I physically put the three items in the box I sent to FBA and the box weighed what it should have weighed with all the correct items. "We have completed an additional check in response to your request. We have no record of receiving the following expected items."
Shipment ID: FBA18GSVR6TG / Case Log: ID 16603689471. Same thing, I provided the invoice showing the items I purchased to sell FBA and then sent those in. "The units received for this product have been automatically investigated and confirmed. Because the number of units received with this shipment are confirmed, the product is no longer eligible for reconciliation."
I cannot wait for their response on this one that closed w/ ZERO of the expected 9 items weighing a total of 16 pounds. Entering Sarcasm here, "We checked, the 16 pound box was empty. The air inside was really freaking heavy."
I translate these responses from Amazon as, "We didn't steal the items you so clearly sent to us. We asked ourselves, 'hey, Amazon, in the face of this glaring evidence that almost certainly suggests these items were sent to us, did we steal them?' and we answered 'No', so we did not steal them. Case closed."
May I suggest that all FBA shipments are video recorded when processing? I know that sounds like a hassle, but there is clearly theft going on and the only ones shouldering that burden seems to be the sellers. What percentage of sales do you recommend we put in our business plans for Amazon fraud, waste and abuse? 5 or 10%?
Does Amazon Steal From Us?
And I don't mean via their exorbitant fee structure...I mean literally stealing from our inventory.
Shipment ID: FBA18GXQ3FQ0 / Case Log: ID 16603671611: I provided the invoice showing three items I purchased and three items sent to FBA. Amazon claims one of those items never arrived and they investigated it, so it must be true that I did not send it, even though I physically put the three items in the box I sent to FBA and the box weighed what it should have weighed with all the correct items. "We have completed an additional check in response to your request. We have no record of receiving the following expected items."
Shipment ID: FBA18GSVR6TG / Case Log: ID 16603689471. Same thing, I provided the invoice showing the items I purchased to sell FBA and then sent those in. "The units received for this product have been automatically investigated and confirmed. Because the number of units received with this shipment are confirmed, the product is no longer eligible for reconciliation."
I cannot wait for their response on this one that closed w/ ZERO of the expected 9 items weighing a total of 16 pounds. Entering Sarcasm here, "We checked, the 16 pound box was empty. The air inside was really freaking heavy."
I translate these responses from Amazon as, "We didn't steal the items you so clearly sent to us. We asked ourselves, 'hey, Amazon, in the face of this glaring evidence that almost certainly suggests these items were sent to us, did we steal them?' and we answered 'No', so we did not steal them. Case closed."
May I suggest that all FBA shipments are video recorded when processing? I know that sounds like a hassle, but there is clearly theft going on and the only ones shouldering that burden seems to be the sellers. What percentage of sales do you recommend we put in our business plans for Amazon fraud, waste and abuse? 5 or 10%?
68 replies
68 replies
Seller_Qbd0RsfZFEZBY
Loss is part of retail. Be it from fraud, theft, breakage/spillage, returns etc....
Cases for warehouse lost and missingfrom inbound are easy to manage. If Amazon is holding back on you there may be something they dont like about your documents....Are you submitting commerical invoices, pro forma invoices, reciepts from the store, invoice from a website? Does the invoice/reciept have sales tax on it?
Seller_iobipI6xASRkh
Also, proof of delivery with the weights in shipment.
It sounds like something was missing from the invoices.
Seller_HjfyVYcuJdbTf
Amazon does not commit enough resources to seller support and investigation. That is how they "steal" from us.
Amazon might be too big to manage their own business.
This is negligence, not normal "shrinkage".
Seller_p3VCG9GBgDbZL
I have had this exact same thing happen so many times it sickens me. I send in 38lb boxes with 4 units in each box and they claim there was 0/4. Even further, I have checked in weights from my drop off at UPS, and send in the proof that a 38lb box was checked in with full tracking details all the way to the fulfillment center. They don't care, same message as you.
They don't interstage further and we get burned out of the inventory, shipment charges, and dinged on my performace. It's really sad. The only thing I can say positively is that once or twice that inventory magically reappeared in FBA inventory. Called to get the performance dings taken off, but nope. You know what we're dealing with here.
Seller_AJRkrWzM7LfGZ
I've had this issue before
The solution to my issue was that the items i was sending had a SLIGHT difference in them compared to a previous version of the product, such that they had a different barcode
So i would not apply the barcode, because amazon said i didn't need to, i would ship it, then amazon tells me they didn't receive the product
This may not apply to your problem, but make sure you apply barcodes regardless to items that may have a chance of being a newer/older version of the thing you think you are sending
as a general rule, i apply the barcodes to all items now
Seller_gzuQnebkncqNQ
What percentage of sales do you recommend we put in our business plan 20%
Seller_9yQUzZAP34cYw
Does Amazon steal from us? I'm going to give you 3 guesses and a hint.
The hint is "The answer is not no".
Seller_XmHmaXEA8SlsM
they stealing us and selling at liquidation store. I sent 55 items but 0 unit received. they require proof of purchased but denying all my documents. Case resolved without a solution.
Seller_C9dtB8QCRCQws
The same thing happened to me. An entire box of my product was lost. Even though UPS had delivered the package to the Amazon warehouse and we've provided POD to them, Amazon support still claimed no record of receiving the following expected items and colsed the case without solution. The whole box is missing Apparently Amazon needs better mechanisms to deal with lost shipments, rather than making sellers bear all the losses.
Seller_oDXVaydIpi3Hi
Amazons shrinkage rates that I have seen are 2-3xs normal warehousing and retail, and thats pre-customer fraud.
Seller_Qbd0RsfZFEZBY
Loss is part of retail. Be it from fraud, theft, breakage/spillage, returns etc....
Cases for warehouse lost and missingfrom inbound are easy to manage. If Amazon is holding back on you there may be something they dont like about your documents....Are you submitting commerical invoices, pro forma invoices, reciepts from the store, invoice from a website? Does the invoice/reciept have sales tax on it?
Seller_Qbd0RsfZFEZBY
Loss is part of retail. Be it from fraud, theft, breakage/spillage, returns etc....
Cases for warehouse lost and missingfrom inbound are easy to manage. If Amazon is holding back on you there may be something they dont like about your documents....Are you submitting commerical invoices, pro forma invoices, reciepts from the store, invoice from a website? Does the invoice/reciept have sales tax on it?
Seller_iobipI6xASRkh
Also, proof of delivery with the weights in shipment.
It sounds like something was missing from the invoices.
Seller_iobipI6xASRkh
Also, proof of delivery with the weights in shipment.
It sounds like something was missing from the invoices.
Seller_HjfyVYcuJdbTf
Amazon does not commit enough resources to seller support and investigation. That is how they "steal" from us.
Amazon might be too big to manage their own business.
This is negligence, not normal "shrinkage".
Seller_HjfyVYcuJdbTf
Amazon does not commit enough resources to seller support and investigation. That is how they "steal" from us.
Amazon might be too big to manage their own business.
This is negligence, not normal "shrinkage".
Seller_p3VCG9GBgDbZL
I have had this exact same thing happen so many times it sickens me. I send in 38lb boxes with 4 units in each box and they claim there was 0/4. Even further, I have checked in weights from my drop off at UPS, and send in the proof that a 38lb box was checked in with full tracking details all the way to the fulfillment center. They don't care, same message as you.
They don't interstage further and we get burned out of the inventory, shipment charges, and dinged on my performace. It's really sad. The only thing I can say positively is that once or twice that inventory magically reappeared in FBA inventory. Called to get the performance dings taken off, but nope. You know what we're dealing with here.
Seller_p3VCG9GBgDbZL
I have had this exact same thing happen so many times it sickens me. I send in 38lb boxes with 4 units in each box and they claim there was 0/4. Even further, I have checked in weights from my drop off at UPS, and send in the proof that a 38lb box was checked in with full tracking details all the way to the fulfillment center. They don't care, same message as you.
They don't interstage further and we get burned out of the inventory, shipment charges, and dinged on my performace. It's really sad. The only thing I can say positively is that once or twice that inventory magically reappeared in FBA inventory. Called to get the performance dings taken off, but nope. You know what we're dealing with here.
Seller_AJRkrWzM7LfGZ
I've had this issue before
The solution to my issue was that the items i was sending had a SLIGHT difference in them compared to a previous version of the product, such that they had a different barcode
So i would not apply the barcode, because amazon said i didn't need to, i would ship it, then amazon tells me they didn't receive the product
This may not apply to your problem, but make sure you apply barcodes regardless to items that may have a chance of being a newer/older version of the thing you think you are sending
as a general rule, i apply the barcodes to all items now
Seller_AJRkrWzM7LfGZ
I've had this issue before
The solution to my issue was that the items i was sending had a SLIGHT difference in them compared to a previous version of the product, such that they had a different barcode
So i would not apply the barcode, because amazon said i didn't need to, i would ship it, then amazon tells me they didn't receive the product
This may not apply to your problem, but make sure you apply barcodes regardless to items that may have a chance of being a newer/older version of the thing you think you are sending
as a general rule, i apply the barcodes to all items now
Seller_gzuQnebkncqNQ
What percentage of sales do you recommend we put in our business plan 20%
Seller_gzuQnebkncqNQ
What percentage of sales do you recommend we put in our business plan 20%
Seller_9yQUzZAP34cYw
Does Amazon steal from us? I'm going to give you 3 guesses and a hint.
The hint is "The answer is not no".
Seller_9yQUzZAP34cYw
Does Amazon steal from us? I'm going to give you 3 guesses and a hint.
The hint is "The answer is not no".
Seller_XmHmaXEA8SlsM
they stealing us and selling at liquidation store. I sent 55 items but 0 unit received. they require proof of purchased but denying all my documents. Case resolved without a solution.
Seller_XmHmaXEA8SlsM
they stealing us and selling at liquidation store. I sent 55 items but 0 unit received. they require proof of purchased but denying all my documents. Case resolved without a solution.
Seller_C9dtB8QCRCQws
The same thing happened to me. An entire box of my product was lost. Even though UPS had delivered the package to the Amazon warehouse and we've provided POD to them, Amazon support still claimed no record of receiving the following expected items and colsed the case without solution. The whole box is missing Apparently Amazon needs better mechanisms to deal with lost shipments, rather than making sellers bear all the losses.
Seller_C9dtB8QCRCQws
The same thing happened to me. An entire box of my product was lost. Even though UPS had delivered the package to the Amazon warehouse and we've provided POD to them, Amazon support still claimed no record of receiving the following expected items and colsed the case without solution. The whole box is missing Apparently Amazon needs better mechanisms to deal with lost shipments, rather than making sellers bear all the losses.
Seller_oDXVaydIpi3Hi
Amazons shrinkage rates that I have seen are 2-3xs normal warehousing and retail, and thats pre-customer fraud.
Seller_oDXVaydIpi3Hi
Amazons shrinkage rates that I have seen are 2-3xs normal warehousing and retail, and thats pre-customer fraud.
