New images appear on phone but not computer
why do new images that I submit appear on the phone amazon app but not on the computer?
1 reply
Seller_i6S8knzW6zU6Z
Hi @Seller_slvoNvH1Pq8ua,
This sometimes happens when Amazon updates product images due to the way their content delivery network (CDN) works. Amazon’s CDN is designed to distribute content quickly to customers worldwide, but it can take some time for updates like new images to appear consistently across all devices and locations. Typically, this process completes within 24 hours.
Since your new images are already visible on the app, it’s a good sign that Amazon has accepted the update—it’s just taking a bit longer to reach all platforms. To check if the images have updated on desktop, you could try using a different browser or a different internet connection, which sometimes loads the latest version.
If the images still aren’t showing up on desktop after 24 hours, it may be worth reaching out to Amazon Seller Support for further assistance.
Hope this helps! Michael
New images appear on phone but not computer
why do new images that I submit appear on the phone amazon app but not on the computer?
New images appear on phone but not computer
why do new images that I submit appear on the phone amazon app but not on the computer?
1 reply
1 reply
Seller_i6S8knzW6zU6Z
Hi @Seller_slvoNvH1Pq8ua,
This sometimes happens when Amazon updates product images due to the way their content delivery network (CDN) works. Amazon’s CDN is designed to distribute content quickly to customers worldwide, but it can take some time for updates like new images to appear consistently across all devices and locations. Typically, this process completes within 24 hours.
Since your new images are already visible on the app, it’s a good sign that Amazon has accepted the update—it’s just taking a bit longer to reach all platforms. To check if the images have updated on desktop, you could try using a different browser or a different internet connection, which sometimes loads the latest version.
If the images still aren’t showing up on desktop after 24 hours, it may be worth reaching out to Amazon Seller Support for further assistance.
Hope this helps! Michael
Seller_i6S8knzW6zU6Z
Hi @Seller_slvoNvH1Pq8ua,
This sometimes happens when Amazon updates product images due to the way their content delivery network (CDN) works. Amazon’s CDN is designed to distribute content quickly to customers worldwide, but it can take some time for updates like new images to appear consistently across all devices and locations. Typically, this process completes within 24 hours.
Since your new images are already visible on the app, it’s a good sign that Amazon has accepted the update—it’s just taking a bit longer to reach all platforms. To check if the images have updated on desktop, you could try using a different browser or a different internet connection, which sometimes loads the latest version.
If the images still aren’t showing up on desktop after 24 hours, it may be worth reaching out to Amazon Seller Support for further assistance.
Hope this helps! Michael
Seller_i6S8knzW6zU6Z
Hi @Seller_slvoNvH1Pq8ua,
This sometimes happens when Amazon updates product images due to the way their content delivery network (CDN) works. Amazon’s CDN is designed to distribute content quickly to customers worldwide, but it can take some time for updates like new images to appear consistently across all devices and locations. Typically, this process completes within 24 hours.
Since your new images are already visible on the app, it’s a good sign that Amazon has accepted the update—it’s just taking a bit longer to reach all platforms. To check if the images have updated on desktop, you could try using a different browser or a different internet connection, which sometimes loads the latest version.
If the images still aren’t showing up on desktop after 24 hours, it may be worth reaching out to Amazon Seller Support for further assistance.
Hope this helps! Michael
