Not receiving approval link to update my deposit method Vide SMS
I am a new African seller here and I need to update my deposit method. The problem is that I am not receiving the link that i need approval before i can make this update and it is supposed to be sent Through SMS. I have contacted Amazon CS but they insisted that the problem is from their end and I have checked with the tele-company I use and the problem is not from there. I have tried changing my phone number but no code is sent and received on the new number. I changed my phone and updated the message setting, still nothing. I requested if the approval links can be sent to my email, but the CS declined. Remember its an approval link not a code that i can generate from my authentication app.
Bear in mind please, I RECEIVED THE PHONE VERIFICATION CODES AND EVEN SOME APPROVAL LINKS through this number, but before i could finish setting up my hyperwallet account, It expired and i was locked out again, since then, the approval link stopped coming forth. Also my account has an active 2-steps authentication on it. This issue has been on for over 5 days now. My phone setting is not blocking or filtering the messages as i Have checked that with the phone company here. i have also opened this case to this effect in hope that Amazon can give me an alternated method to update my account " Case ID: 16634382081"
What do I do please? I need your help. My inventories are all stranded because of this.
1 reply
Connor_Amazon
Hi @Seller_6lQhneTaMTXZO
Connor from Amazon here, thanks for reaching out.
I do see that case 16634382081 is currently being worked on, however, did you submit the case via the "need help?" link on the page where you want to change your deposit method?
Let me know,
Connor
Not receiving approval link to update my deposit method Vide SMS
I am a new African seller here and I need to update my deposit method. The problem is that I am not receiving the link that i need approval before i can make this update and it is supposed to be sent Through SMS. I have contacted Amazon CS but they insisted that the problem is from their end and I have checked with the tele-company I use and the problem is not from there. I have tried changing my phone number but no code is sent and received on the new number. I changed my phone and updated the message setting, still nothing. I requested if the approval links can be sent to my email, but the CS declined. Remember its an approval link not a code that i can generate from my authentication app.
Bear in mind please, I RECEIVED THE PHONE VERIFICATION CODES AND EVEN SOME APPROVAL LINKS through this number, but before i could finish setting up my hyperwallet account, It expired and i was locked out again, since then, the approval link stopped coming forth. Also my account has an active 2-steps authentication on it. This issue has been on for over 5 days now. My phone setting is not blocking or filtering the messages as i Have checked that with the phone company here. i have also opened this case to this effect in hope that Amazon can give me an alternated method to update my account " Case ID: 16634382081"
What do I do please? I need your help. My inventories are all stranded because of this.
Not receiving approval link to update my deposit method Vide SMS
I am a new African seller here and I need to update my deposit method. The problem is that I am not receiving the link that i need approval before i can make this update and it is supposed to be sent Through SMS. I have contacted Amazon CS but they insisted that the problem is from their end and I have checked with the tele-company I use and the problem is not from there. I have tried changing my phone number but no code is sent and received on the new number. I changed my phone and updated the message setting, still nothing. I requested if the approval links can be sent to my email, but the CS declined. Remember its an approval link not a code that i can generate from my authentication app.
Bear in mind please, I RECEIVED THE PHONE VERIFICATION CODES AND EVEN SOME APPROVAL LINKS through this number, but before i could finish setting up my hyperwallet account, It expired and i was locked out again, since then, the approval link stopped coming forth. Also my account has an active 2-steps authentication on it. This issue has been on for over 5 days now. My phone setting is not blocking or filtering the messages as i Have checked that with the phone company here. i have also opened this case to this effect in hope that Amazon can give me an alternated method to update my account " Case ID: 16634382081"
What do I do please? I need your help. My inventories are all stranded because of this.
1 reply
1 reply
Connor_Amazon
Hi @Seller_6lQhneTaMTXZO
Connor from Amazon here, thanks for reaching out.
I do see that case 16634382081 is currently being worked on, however, did you submit the case via the "need help?" link on the page where you want to change your deposit method?
Let me know,
Connor
Connor_Amazon
Hi @Seller_6lQhneTaMTXZO
Connor from Amazon here, thanks for reaching out.
I do see that case 16634382081 is currently being worked on, however, did you submit the case via the "need help?" link on the page where you want to change your deposit method?
Let me know,
Connor
Connor_Amazon
Hi @Seller_6lQhneTaMTXZO
Connor from Amazon here, thanks for reaching out.
I do see that case 16634382081 is currently being worked on, however, did you submit the case via the "need help?" link on the page where you want to change your deposit method?
Let me know,
Connor
