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Hi everyone,

Before I start, here is a copy of my case. I know there are "words of death" in some of these emails, but I don't know if that applies here. This is a section 3 deactivation.

"We have temporarily deactivated your account because your products had an altered expiration date . Expiration dates cannot be covered, scratched off, or replaced. Amazon has several product detail and listing policies to ensure customers have a consistent buying experience and receive items in the condition they expect"

I’m hoping someone here might be able to give me some guidance, or maybe even help get my case looked at by the right team. My Amazon seller account was recently deactivated because of a product condition complaint on my own brand ASIN, I submitted my first appeal on 10/10/2024 (day of dectivation) but been rejected since. I have submitted 5 strong appeals that give additional information, but none are going through,

The deactivation happened after we got a complaint about altered expiration dates on one of our products. This might have been due to a mix-up from a supplier where they gave us bad product, or a mistake on our end where a few units got misinterpreted as “manufacture” dates instead of “expiration” dates. We had some temporary help for the holiday season who may not have been fully informed on how to prepare product.

We already had quality control process in place, including guidelines on sticker placement to avoid covering essential product info, but to take things a step further, we’ve pulled all products from our warehouse to conduct an audit, especially from this ASIN and supplier. We’re no longer ordering from this supplier for now until they can send us expiration info for product. All of our staff, including recent hires, have now had updated training on Amazon’s requirements, especially around expiration dates. We’ve tightened up our quality policies and have employees sign off on our compliance guidelines to prevent future issues. To support our explanation, we attached our written policy in our appeal that demonstrates our compliance with their rules and regulations. This policy shows what is expected of our manager, as well as what should be acknowledged by all of our staff members. To make sure there is acknowledgment of both our quality control policy and Amazon’s Business solutions agreement, we will also get signature confirmations by each staff member to sign off on, to ensure this won’t happen again.

I sent in my POA disclosing all of this, and supporting documents, but I still haven’t gotten a response. This account is our main source of income, so I’m doing everything I can to get it back on track and make sure we’re fully aligned with Amazon’s standards. We are a 7-figure reputable Amazon storefront that has been in business since 2020.

If any moderator or experienced seller could help me strenthen my case in front of the right team, I’d be extremely grateful. Thank you to anyone who reads this and can offer advice or guidance.

I received this email from Amazon about my Belgium Amazon account being deactivated but I have never sold any products to Belgium. I do not have an Amazon Belgium account and when I click on the dropdown of Amazon country accounts I only have USA, Canada, Japan and Mexico.

Your Amazon.com.be seller account has been deactivated and your listings have been removed. Please continue to ship open orders and respond to buyer inquiries to avoid further impact to your account.

Funds will not be transferred to you but will stay in your account for up to 90 days to settle any outstanding transactions such as returns, A-to-z Guarantee claims, or inventory removal costs.

We leveraged a combination of automated means and expert human review to identify this issue and make this decision.

Why did this happen?

We took this action because you failed to provide your Belgian VAT Registration Number (VRN) or provide confirmation in the https://sellercentral.amazon.com/tax-compliance-page/be-acknowledgement-page .

As required by the new Belgian VAT legislation, if you fulfil goods from outside of the EU directly to customer in Belgium, there may be a requirement to register for VAT in Belgium where the Selling Partner is declared as the Importer of Record for customs purposes and the customer is purchasing on a B2C basis where the value of the consignment is above €150

You have been identified as making sales to Belgian customers that may result in a VAT registration requirement in Belgium under the new legislation. Amazon, as a marketplace operator, must collect either a Belgian VAT Registration Number or a confirmation from you that this is not applicable. Learn more about your Tax obligations in Belgium here...

I see that this happened to another Amazon Seller @Seller_TZKEXpYtDA1xL (great name by the way) in this discussion where Amazon rep @Seller_QYS7Alex1XIw4 . Can I get some help with this please?

https://sellercentral.amazon.com/seller-forums/discussions/t/079ed3dc-58ab-4aa9-9409-fef621fc451c

Hello, I understand that we can view product order sales by ASIN by selected period. But is there any way that we can view the actual profit (in dollar amount) after deducting all the Amazon fees by ASIN? Thanks

货件接收转运一个月，后台库存数据消失，库存分类报告在10月25号之后再无更新。目前产品不知道在哪个地方，库存预留里也找不到。我方怀疑货件可能已经丢失，请求进行赔偿。货件编号：FBA18G94N8GF case id：16603632591 1660328701116576418901

we are being asked to upload side packaging of our products for the asins: B0D6133VFD and B0D615JRG7; we have uploaded them 7th photo. They sent the same automated message and asked for us to upload side packaging again. The question that we have right now is why are we being discriminated? why do Chinese listings are not asked to upload side packaging of their product? @Seller_8hQgfj6OVZYse

Almost a month ago, my item was shipped to the AWD warehouse, but I’m still unable to send it to FBA for no apparent reason. I have created multiple cases for assistance but only receive canned responses each time. This isn’t the first time this has happened. Previously, they admitted to losing my item but refused to compensate me, and I strongly believe they’ve lost my item again! Is there anything I can do?

Case ID: 16543433491、16522390441

Dear Amazon Seller Support Team,

We need help with buy box of FULL products please.All of buy boxes lost four days ago.We have lost so many orders and sales these days. I beg someone can help solve the issue.Contacted with different Amazon seller support with same solutions, they show us the similar answers.

Our account health page is still in normal state.We aim at keep improving your metric in good.Any experience sellers with this same issue or Amazon Managers please help view, thank you for your advise!

Account Health Rating - 324

Order Defect Rate - 0.8%

Late Shipment Rate - 0%

Pre-distribution cancellation rate- 0%

Valid Tracking Rate - 99.87%

Case ID: 16563054931 and 16543945321

Thanks in advance!!!

@Seller_l7Jtck9jxnEA0@Seller_RsATYbG9XP0HP@Seller_zukQNO61PzGck@Seller_GEZPMc4CeQfh6@Seller_vtQxROP6UNr1O

Hello,

When applying for Brand Registry we are asked to upload a copy of recent manufacturing documents such as an invoice or manufacturing agreement.

Does this document need to show your brand name or is it sufficient if it only shows the name of the company which owns the trademark.

I have legitimate documents showing the manufacturing agreement between me and my manufacturer however it does not show my trademark brand name only my company name (which owns the TM) since at the time of manufacturing I did not see how it was relevant to mention the brand name. Especially since I do not have a single manufacturer who makes my entire product, I have a couple of partners from whom I purchase the components and then assemble/bundle them myself.

Should we try to obtain other documents showing both the company name and TM and in such a case what document would be ideal?

Thank You All.

-Maceron

Our product ASIN suddenly couldn't be searched for all keywords last week. Our listing is a best-selling product that ranked in the top three keywords before 10.25, but now we can't find it anymore. We can only find our listing through advertisements