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I sent 15 units to FBA and they were received. My account showed all 15 units available for days. I made one sale. Now it shows 0 in stock. Each jar was individually labeled with a sku. Where are the 14 remaining jars and why does it say it’s not in stock?

Hello amazon

case ID: 16781396591

I hope this message finds you well. I am writing to kindly request a review of my Feature Offer Eligibility for all ASINs within the Electronics category. Recently, I noticed that I am no longer eligible, and I would greatly appreciate any insight or assistance you can provide in reinstating my eligibility.

thank you.

Hello recently i want to open amazon UK account.But i donot know that i have to open amazon.co.uk.I go for amazon.com and submit my uk company document and other documents as well in amazon.com and video verification was through amazon united kingdom.but now my amazon.com account is opened wiht us mexico and canada option.when i try to open unitedkingdom it said "while we verifying your card you can go through north america account.Can i open amazon uk account again?

Hello @Seller_FJwyF3iu5qxUY

If you could please help me with this order. I reviewed the information you provided regarding Buy Shipping Services, but it seems only you know the parameters surrounding protected shipments qualifications.

Order ID: 112-1592234-0891413 Issue: Package didn't arrive

Order Summary:

Ship by: Fri, Nov 29, 2024 PST

Deliver by: Wed, Dec 4, 2024 PST to Fri, Dec 6, 2024 PST

Purchase date: Wed, Nov 27, 2024, 1:29 PM PST

Shipping service: Free Economy

Delivery Information:

Fri, Nov 29, 2024, 11:18 AM PST: Package left the shipper facility

Fri, Nov 29, 2024, 11:15 PM PST: Package arrived at a carrier facility (First Scan)

Wed, Dec 4, 2024, 7:00 AM PST: Package is out for delivery.

Wed, Dec 4, 2024, 11:15 AM PST: Package delivered.

USPS Tracking number: 9300120111412137784041

This item was shipped and delivered on time using an Amazon BUY SHIPPING label. Therefore, since this is a claim related to a "package not received," if a refund is granted, then according to Amazon BUY SHIPPING policy, Amazon will cover the cost of the refund with no impact on the seller's account.

@Joey_Amazon

The decision made after providing all the evidence to Amazon's Customer Team was:

Why is this happening? The customer reported an issue with delivery. In this case, the tracking information indicates delivered, but the customer did not receive the package. Because you provided sufficient information that proves the order was actually received by the customer, we will not count the claim against your Order Defect Rate, but will debit your account for the amount of $32.07.

@Joey_Amazon, could you help me understand how I can provide proof of on-time delivery, tracking information, use a BUY SHIPPING label, and meet all of BUY SHIPPING criteria, yet I am not protected against claims that the BUY SHIPPING label offers?

Buyer purchased a product from us (a car front seat cover pair), claimed non delivery (USPS confirmed delivery) then opened an A - Z claim which was granted with no option to appeal. Seller Support 'transferred' the case and it has predictably disappeared with no sign of response. The same buyer has now purchased another item (a rear seat cover) matching the first product which no doubt she will also claim non receipt of, so a free set of seat covers! If we do not make a refund when she claims non receipt of the second item, all she has to do is open an A - Z claim which will again be granted and could then lead to our account's de-activation!

Hello Community Managers, @Seller_4GjtS9k0cnHHv@Seller_37l8i4vuvugjG

I am reaching out regarding an issue with my account that I hope you can assist with or provide guidance on.

My account is currently inactive in four marketplaces—US, Canada, Mexico, and Australia—despite receiving confirmation from the Seller Identity Verification (SIV) team that my identity has been successfully verified. All my other marketplaces are active, but these four remain inactive.

I have turned off all vacation settings, yet the account status has not changed. This situation is causing significant disruption to my ability to manage my business, fulfill orders, and maintain customer satisfaction.

Here are the relevant case details for your reference:

Account Review Case ID: 2930441873

Account Status Issues ID: 16866142891

I’ve reached out to support but haven’t received a clear resolution. Could you please look into this matter or advise on the appropriate next steps to resolve this issue?

Thank you in advance for your assistance!

Best regards,

DR

Hello,

We received suspected IP violation from Amazon for our listing. Amazon wants us to submit letter of authorization from the rights owner/manufacturer. We have the authorization but we do not know where to submit it. Amazon told us to edit the listing or send them LOA to appeal.

Can anybody let us know where we can submit the LOA?

Our case id is 16876938031

@Seller_pAPBCLhysbW5T@Seller_SBIjJooGeXSQ6

Is anyone still having account balance issues? Mine has not updated since yesterday. Actually just checked and my account balance shrank.