where to submit letter of authorization
Hello,
We received suspected IP violation from Amazon for our listing. Amazon wants us to submit letter of authorization from the rights owner/manufacturer. We have the authorization but we do not know where to submit it. Amazon told us to edit the listing or send them LOA to appeal.
Can anybody let us know where we can submit the LOA?
Our case id is 16876938031
@Atlas_Amazon@Emet_Amazon
where to submit letter of authorization
Hello,
We received suspected IP violation from Amazon for our listing. Amazon wants us to submit letter of authorization from the rights owner/manufacturer. We have the authorization but we do not know where to submit it. Amazon told us to edit the listing or send them LOA to appeal.
Can anybody let us know where we can submit the LOA?
Our case id is 16876938031
@Atlas_Amazon@Emet_Amazon
12 replies
Seller_CW0P5hgbsiqWX
Don't fall for that trap, better send your manufacturer's commercial invoice instead.
Amazon knows what a commercial invoice includes. An invoice is used when Your USA business has a retail commercial credit account with the manufacturer. Most all invoices include all of the following:
- YOUR: business name, business address, business phone, sales tax exempt number, your EIN number, your credit line, and terms of sale
- MANUFACTURER’S: address, phone, EIN number, account Rep’s name & phone number
- PRODUCT’S: quantity, SKU-Model number,
- DISCOUNTS PROCESSES ON THIS PURHASE: quantity, sale, specials
- TERMS OF SHIPPING: method, who pays, company used, tracking number
- TERMS OF PAYMENT: 30 days, 60 days, 90 days, interest assessed
Some have more, but they all use the same basic format. Even when you call and make a small online order and pay by credit card, an invoice is still sent to you separately containing all of the above.
If you purchased the items from a distributor using cash and carry, or on-line with a credit card, and paid sales tax on it, you are not buying wholesale from the manufacturer.
One call to the Rep on the invoice and everything can be cleared up in a day.
Letters of Authorizations, the trick request by Amazon.
Did you notice that Amazon always asks for a manufacturer’s invoice first, then asks for/or a letter of authorization? Amazon knows how businesses operate.
If you have a commercial retailers account with a manufacturer, your invoice as described above will suffice. You will not need a Letter of Authorization because the invoice says it all. If you really need one, your manufacturer Rep handling your account could get one for you.
If you do not actually have a commercial account with the manufacturer, Amazon knows companies will not give any letter of authorization to individuals without a commercial account.
April_Amazon
Hello @Seller_V0aLp1cx2rSmi,
We appreciate you posting on the Forums. Thank you for including the Case ID. With this information, and help from an internal team, I have better ability to research your specific situation.
Dealing with any violation on your account can be challenging, so I do understand the concerns you have.
Suspected Intellectual Property Violations - This type of violation is found via a program checking things continually within Amazon. It looks for Name Brands, incorrect listings and all POTENTIAL violations. These are not reported from another Seller or caused due to a buyer complaint.
You will still receive a Performance Notification, as you did on December 19, 2024. When you wish to continue selling the item, you do need to follow the instructions from the Notification. Along with the LOA, you may also need Compliance documents as the item is related to babies or children.
Your situation is a bit more complex that the normal Suspected IP violation. @Seller_CW0P5hgbsiqWX seems to be well versed in this exact situation and the requirements to resolve this. It looks as if @Seller_VwBNng574IzoL may have experienced some of the same situations. Thank you both for supporting the Community.
For your review: Intellectual Property Policy for Sellers - FAQ about Trademarks
Also review: Seller University - This is a great resource for you.
I want to make sure you are receiving support through the case you provided. Are you able to follow the guidance from 12/20/24?
If you do need some additional assistance, please reach back out. I look forward to your response. Thank you for reaching out on the Forums.
April
where to submit letter of authorization
Hello,
We received suspected IP violation from Amazon for our listing. Amazon wants us to submit letter of authorization from the rights owner/manufacturer. We have the authorization but we do not know where to submit it. Amazon told us to edit the listing or send them LOA to appeal.
Can anybody let us know where we can submit the LOA?
Our case id is 16876938031
@Atlas_Amazon@Emet_Amazon
where to submit letter of authorization
Hello,
We received suspected IP violation from Amazon for our listing. Amazon wants us to submit letter of authorization from the rights owner/manufacturer. We have the authorization but we do not know where to submit it. Amazon told us to edit the listing or send them LOA to appeal.
Can anybody let us know where we can submit the LOA?
Our case id is 16876938031
@Atlas_Amazon@Emet_Amazon
where to submit letter of authorization
Hello,
We received suspected IP violation from Amazon for our listing. Amazon wants us to submit letter of authorization from the rights owner/manufacturer. We have the authorization but we do not know where to submit it. Amazon told us to edit the listing or send them LOA to appeal.
Can anybody let us know where we can submit the LOA?
Our case id is 16876938031
@Atlas_Amazon@Emet_Amazon
12 replies
12 replies
Seller_CW0P5hgbsiqWX
Don't fall for that trap, better send your manufacturer's commercial invoice instead.
Amazon knows what a commercial invoice includes. An invoice is used when Your USA business has a retail commercial credit account with the manufacturer. Most all invoices include all of the following:
- YOUR: business name, business address, business phone, sales tax exempt number, your EIN number, your credit line, and terms of sale
- MANUFACTURER’S: address, phone, EIN number, account Rep’s name & phone number
- PRODUCT’S: quantity, SKU-Model number,
- DISCOUNTS PROCESSES ON THIS PURHASE: quantity, sale, specials
- TERMS OF SHIPPING: method, who pays, company used, tracking number
- TERMS OF PAYMENT: 30 days, 60 days, 90 days, interest assessed
Some have more, but they all use the same basic format. Even when you call and make a small online order and pay by credit card, an invoice is still sent to you separately containing all of the above.
If you purchased the items from a distributor using cash and carry, or on-line with a credit card, and paid sales tax on it, you are not buying wholesale from the manufacturer.
One call to the Rep on the invoice and everything can be cleared up in a day.
Letters of Authorizations, the trick request by Amazon.
Did you notice that Amazon always asks for a manufacturer’s invoice first, then asks for/or a letter of authorization? Amazon knows how businesses operate.
If you have a commercial retailers account with a manufacturer, your invoice as described above will suffice. You will not need a Letter of Authorization because the invoice says it all. If you really need one, your manufacturer Rep handling your account could get one for you.
If you do not actually have a commercial account with the manufacturer, Amazon knows companies will not give any letter of authorization to individuals without a commercial account.
April_Amazon
Hello @Seller_V0aLp1cx2rSmi,
We appreciate you posting on the Forums. Thank you for including the Case ID. With this information, and help from an internal team, I have better ability to research your specific situation.
Dealing with any violation on your account can be challenging, so I do understand the concerns you have.
Suspected Intellectual Property Violations - This type of violation is found via a program checking things continually within Amazon. It looks for Name Brands, incorrect listings and all POTENTIAL violations. These are not reported from another Seller or caused due to a buyer complaint.
You will still receive a Performance Notification, as you did on December 19, 2024. When you wish to continue selling the item, you do need to follow the instructions from the Notification. Along with the LOA, you may also need Compliance documents as the item is related to babies or children.
Your situation is a bit more complex that the normal Suspected IP violation. @Seller_CW0P5hgbsiqWX seems to be well versed in this exact situation and the requirements to resolve this. It looks as if @Seller_VwBNng574IzoL may have experienced some of the same situations. Thank you both for supporting the Community.
For your review: Intellectual Property Policy for Sellers - FAQ about Trademarks
Also review: Seller University - This is a great resource for you.
I want to make sure you are receiving support through the case you provided. Are you able to follow the guidance from 12/20/24?
If you do need some additional assistance, please reach back out. I look forward to your response. Thank you for reaching out on the Forums.
April
Seller_CW0P5hgbsiqWX
Don't fall for that trap, better send your manufacturer's commercial invoice instead.
Amazon knows what a commercial invoice includes. An invoice is used when Your USA business has a retail commercial credit account with the manufacturer. Most all invoices include all of the following:
- YOUR: business name, business address, business phone, sales tax exempt number, your EIN number, your credit line, and terms of sale
- MANUFACTURER’S: address, phone, EIN number, account Rep’s name & phone number
- PRODUCT’S: quantity, SKU-Model number,
- DISCOUNTS PROCESSES ON THIS PURHASE: quantity, sale, specials
- TERMS OF SHIPPING: method, who pays, company used, tracking number
- TERMS OF PAYMENT: 30 days, 60 days, 90 days, interest assessed
Some have more, but they all use the same basic format. Even when you call and make a small online order and pay by credit card, an invoice is still sent to you separately containing all of the above.
If you purchased the items from a distributor using cash and carry, or on-line with a credit card, and paid sales tax on it, you are not buying wholesale from the manufacturer.
One call to the Rep on the invoice and everything can be cleared up in a day.
Letters of Authorizations, the trick request by Amazon.
Did you notice that Amazon always asks for a manufacturer’s invoice first, then asks for/or a letter of authorization? Amazon knows how businesses operate.
If you have a commercial retailers account with a manufacturer, your invoice as described above will suffice. You will not need a Letter of Authorization because the invoice says it all. If you really need one, your manufacturer Rep handling your account could get one for you.
If you do not actually have a commercial account with the manufacturer, Amazon knows companies will not give any letter of authorization to individuals without a commercial account.
Seller_CW0P5hgbsiqWX
Don't fall for that trap, better send your manufacturer's commercial invoice instead.
Amazon knows what a commercial invoice includes. An invoice is used when Your USA business has a retail commercial credit account with the manufacturer. Most all invoices include all of the following:
- YOUR: business name, business address, business phone, sales tax exempt number, your EIN number, your credit line, and terms of sale
- MANUFACTURER’S: address, phone, EIN number, account Rep’s name & phone number
- PRODUCT’S: quantity, SKU-Model number,
- DISCOUNTS PROCESSES ON THIS PURHASE: quantity, sale, specials
- TERMS OF SHIPPING: method, who pays, company used, tracking number
- TERMS OF PAYMENT: 30 days, 60 days, 90 days, interest assessed
Some have more, but they all use the same basic format. Even when you call and make a small online order and pay by credit card, an invoice is still sent to you separately containing all of the above.
If you purchased the items from a distributor using cash and carry, or on-line with a credit card, and paid sales tax on it, you are not buying wholesale from the manufacturer.
One call to the Rep on the invoice and everything can be cleared up in a day.
Letters of Authorizations, the trick request by Amazon.
Did you notice that Amazon always asks for a manufacturer’s invoice first, then asks for/or a letter of authorization? Amazon knows how businesses operate.
If you have a commercial retailers account with a manufacturer, your invoice as described above will suffice. You will not need a Letter of Authorization because the invoice says it all. If you really need one, your manufacturer Rep handling your account could get one for you.
If you do not actually have a commercial account with the manufacturer, Amazon knows companies will not give any letter of authorization to individuals without a commercial account.
April_Amazon
Hello @Seller_V0aLp1cx2rSmi,
We appreciate you posting on the Forums. Thank you for including the Case ID. With this information, and help from an internal team, I have better ability to research your specific situation.
Dealing with any violation on your account can be challenging, so I do understand the concerns you have.
Suspected Intellectual Property Violations - This type of violation is found via a program checking things continually within Amazon. It looks for Name Brands, incorrect listings and all POTENTIAL violations. These are not reported from another Seller or caused due to a buyer complaint.
You will still receive a Performance Notification, as you did on December 19, 2024. When you wish to continue selling the item, you do need to follow the instructions from the Notification. Along with the LOA, you may also need Compliance documents as the item is related to babies or children.
Your situation is a bit more complex that the normal Suspected IP violation. @Seller_CW0P5hgbsiqWX seems to be well versed in this exact situation and the requirements to resolve this. It looks as if @Seller_VwBNng574IzoL may have experienced some of the same situations. Thank you both for supporting the Community.
For your review: Intellectual Property Policy for Sellers - FAQ about Trademarks
Also review: Seller University - This is a great resource for you.
I want to make sure you are receiving support through the case you provided. Are you able to follow the guidance from 12/20/24?
If you do need some additional assistance, please reach back out. I look forward to your response. Thank you for reaching out on the Forums.
April
April_Amazon
Hello @Seller_V0aLp1cx2rSmi,
We appreciate you posting on the Forums. Thank you for including the Case ID. With this information, and help from an internal team, I have better ability to research your specific situation.
Dealing with any violation on your account can be challenging, so I do understand the concerns you have.
Suspected Intellectual Property Violations - This type of violation is found via a program checking things continually within Amazon. It looks for Name Brands, incorrect listings and all POTENTIAL violations. These are not reported from another Seller or caused due to a buyer complaint.
You will still receive a Performance Notification, as you did on December 19, 2024. When you wish to continue selling the item, you do need to follow the instructions from the Notification. Along with the LOA, you may also need Compliance documents as the item is related to babies or children.
Your situation is a bit more complex that the normal Suspected IP violation. @Seller_CW0P5hgbsiqWX seems to be well versed in this exact situation and the requirements to resolve this. It looks as if @Seller_VwBNng574IzoL may have experienced some of the same situations. Thank you both for supporting the Community.
For your review: Intellectual Property Policy for Sellers - FAQ about Trademarks
Also review: Seller University - This is a great resource for you.
I want to make sure you are receiving support through the case you provided. Are you able to follow the guidance from 12/20/24?
If you do need some additional assistance, please reach back out. I look forward to your response. Thank you for reaching out on the Forums.
April
