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"This is a Pickup Point Order.

Buy shipping is currently unavailable for Pickup Point orders. Please use the previously agreed carrier to ship your product."

I have this banner on the order detail page and do not have a "Buy Shipping" button. I've never spoken to the buyer to arrange anything.

Has anyone ever seen this before? How should I proceed? Note this is shipping to a Whole Foods for their use as equipment/supplies.

Case ID 16995109671

Looking for a mod who can help with this since seller support told me to simply send them the same item (which will be incorrect again)

original order ID 113-6314102-4497002 - replacement order ID 113-0203064-1972242

Customer claimed we sent small instead of X-Large and a replacement order was automatically created.

The original order shows the customer ordered small - we sent the customer the correct item as they stated in the customer comments section of the return that they received a size small. We attempted to message the customer explaining this but they have not replied.

Can we get the pending order removed since it's also or a small since that is what the customer ordered? In addition, can we get any defects removed from our account, if any.

or is the Amazon receiving departments across the country that incompetent. Do the employees need to be trained properly or is my missing units on every other shipment the price I have to pay to do FBA? A sort of Amazon tax. I do all my own bagging, barcoding and packing, I know what was in the box when I deliver to UPS, so it's not me. Anybody else having issues

Hello, fellow sellers!

I’m an authorized seller for a brand, one of only two authorized sellers for this particular item. I recently listed a new product at its standard price of $19.99. However, there is another unauthorized seller on the ASIN listing it at an extremely high price (~$70). This seller hasn’t made any sales, so I wasn’t too worried.

Unfortunately, within minutes of my listing going live, Amazon removed it, citing a "Potential low-pricing error." I believe this happened due to the significant price disparity between my listing and the other seller’s.

What would be the fastest and most effective way to resolve this issue? I want to ensure the product is available at its regular, fair price for customers.

Thank you in advance for your advice!

I just found I paid 13 of Subscription Fee at $39.99 each month in 2024, one was paid by myself when I was just open account with Amazon.

I tried to find contact Seller Support to refund one of $39.99, but could not find the link to ask Amazon.

I am writing to express my concern regarding the repeated rejection of my case, despite providing all the required and legitimate documents for account reactivation.

In my submissions, I have included the following:

Original Invoice (unaltered and authentic)

Proof of Delivery

Proof of Transaction

These documents fully support my case and demonstrate compliance with Amazon’s policies. However, my case continues to be rejected without clear clarification or guidance on what might still be missing or insufficient.

I kindly request that you review my submission again and provide detailed feedback or instructions on any additional steps required to resolve this matter. I am fully committed to addressing any concerns and ensuring my account is reactivated promptly.

Thank you for your attention to this issue. I look forward to your response.

Dear Amazon Seller Community,

I’m seeking help with an ongoing review of my account related to compliance with Amazon’s Drop Shipping Policy. Below is the back-and-forth communication with Amazon for context. I want to ensure I am providing the correct information and avoid further delays, but my posts keep getting flagged.

Amazon’s Initial Email:

Hello ConvenienceSpot,

Your Amazon.com seller account has been placed under temporary review in accordance with our Drop Shipping Policy. The review period should not exceed 30 days. If more time is needed for the review, we will let you know. While your account is under review, funds will remain in your account. However, you will not be able to receive any disbursements during the review period in accordance with section 3 of the Amazon Business Solutions Agreement:

Once we confirm that fulfillment of orders are in compliance with our Drop Shipping Policy, your funds will be disbursed according to their usual schedule. If you have open orders or orders you have not shipped during this time, continue fulfilling these orders.

Why did this happen?

We have taken this measure because we found that you have violated our Drop Shipping Policy:

Drop shipping, or allowing a third party to fulfill orders to customers on your behalf, is not acceptable. It must be clear to the buyer that you are the seller of record. When a customer sees packaging, invoices, or receipts identifying a seller that is not you or Amazon, they may be confused. A customer may not know how their order is being fulfilled and who they should contact with any problems or questions.

Repeated violations of the Drop Shipping Policy will result in a restriction of your abilities to list seller-fulfilled offers on Amazon.com. Other violations of the Business Solutions Agreement and seller policies may result in greater restrictions on your ability to sell goods in the Amazon store.

If you have questions about this review or the information asked, go to "Selling account reviews for seller-fulfilled orders":

How do I speed up the review of my account?

If you believe that there has been an error or you would like to speed up the review process, submit an explanation to selleraccount-. Your explanation should include examples that demonstrate your account complies with our Drop Shipping Policy. These examples may include evidence of your inventory to support your sales. This evidence should include invoices or receipts from your supplier. When sending this documentation, note the following:

-- The documents must reflect your sales volume over the last 30 days.

-- You must include the business details for your supplier, including the business name, phone number, address, and website. We may contact your supplier to verify the documents. We will keep your supplier’s information confidential.

-- You can remove the pricing information from the documents, but the rest of the document must be visible.

-- You can only send .pdf, .jpg, .png, or .gif files. These documents must be authentic and unaltered.

-- Evidence that you are an authorized retailer or supplier for your listings.

-- If you have employed a third-party drop-shipping service, send the evidence of this agreement and authorization for access to your account.

-- If you are facing logistics issues that are affecting proper fulfillment of your orders, send us evidence for the reasons. We will consider the evidence during your review.

-- If you use multiple warehouses to distribute your products, send the details of those warehouses.

What happens if I do not send the information asked for on the Account Health page?

We will continue to review your account over the next 30 days. If we can confirm that you have not violated the Drop Shipping Policy, the review period will end. We release funds for disbursement. If we do not find enough evidence confirming your fulfillment methods during this period, further action may be taken. Your entire Amazon account may be permanently deactivated. You will receive an email after the review period to let you know what action has been taken. If you believe you have more evidence to support reactivation before this time, submit an explanation.

My Response:

Thank you for reviewing my account and providing the opportunity to address concerns regarding compliance. I operate using a retail arbitrage model, which complies with Amazon’s policies. Here’s how my process works:

Product Sourcing: I purchase inventory directly from retail stores (e.g., Ollie’s, Target, Marshalls).

Inventory Storage: Products are stored and handled at my home office.

Order Fulfillment: All orders are packed and shipped personally, using Amazon’s shipping system.

I’ve provided the following evidence:

Photographs of inventory stored at my location.

An inventory spreadsheet detailing purchases, dates, and sources.

Some receipts to supplement the spreadsheet.

Unfortunately, Amazon responded saying they didn’t have enough information.

Their Follow-Up Request:

ello ConvenienceSpot,

We received your submission but do not have enough information to transfer funds to you at this time. Funds will not be transferred to you during the review but will stay in your account. To expedite the review of your selling account, please send the following information:

-- Evidence and an explanation that demonstrates how your account complies with our Drop Shipping policy.

-- If you are facing logistics issues that are impacting proper fulfillment of your orders, provide reasons and supporting evidence associated with these for consideration during your review.

My Updated Response:

I reiterated compliance with Amazon’s policies and explained my process again. I believe the issue stems from an isolated incident where a retail sticker was left on a product. This mistake has been addressed through updated processes and training.

I’ve also asked Amazon what additional information they need to resolve the matter, as I’ve already provided:

Pictures of inventory and receipts.

A detailed spreadsheet.

A breakdown of sourcing practices.

Request for Community Advice:

I’m looking for advice on what more I can provide to satisfy Amazon’s review process. Has anyone dealt with similar issues or successfully resolved them? What documentation or evidence did you submit?

Thank you in advance for your insights. I want to resolve this quickly and ensure compliance with all policies.

It’s my first time selling on Amazon and I listed my first product but it has been under review for more than 24 hours now. I contacted Amazon, they told me to add the product again but the same thing is happening and I can’t find the product that I listed anywhere. Can someone help me please?

My Amazon account was deactivated due to some concerns about my inventory. I've tried to send them all receipts (in-store purchased items for non-restricted brand Klein Tools, got them from Home Depot). After "checking" my account I've been told that:

We've completed our investigation and carefully reviewed the information that you submitted. Based on this review, we've determined that you're using your account to engage in deceptive, fraudulent, or illegal activity, or to violate Amazon's policies which include sales of infringing items in your account, or violating the Amazon Anti-Counterfeiting Policy. The sale of these products is prohibited, which results in the withholding of the funds in your account.

What happens now?

The funds in your account won't be disbursed to you. For more information about the policy behind this decision, check out our "Funds Disbursement Eligibility Policy":

https://sellercentral.amazon.com/gp/help/external/help.html?itemID=9RA9LYBJ3QP27M6

after asking them to check all info again I got that:

We've thoroughly reviewed your account and the information that you submitted. After careful consideration, we concluded that the actions taken on your account were correct. These actions are based on the Amazon Services Europe Business Solutions Agreement, which serves as the agreement between Amazon and the seller, and our Funds Disbursement Eligibility Policy.

For more information about the policies behind this decision, check the following resources:

-- "Amazon Services Europe Business Solutions Agreement"

https://sellercentral.amazon.it/help/hub/reference/external/G201190440

-- "Funds Disbursement Eligibility Policy"

https://sellercentral.amazon.it/gp/help/external/help.html?itemID=9RA9LYBJ3QP27M6

I have NOT sold any items to Italy or to any other EU countries. I've been selling items I've bought in US at Amazon US store only.

so basically, Amazon just trying to keep all my money and inventory due to some FAKE reason.

is that how you get rich? by stealing few hundreds from someone who's trying to get some extra money on reselling?