Hello everyone,
As I mentioned in the title, my account was suspended due to suspicions that it may have been used for deceptive, fraudulent or illegal activities. The e-mail sent by Amazon is attached;
To summarize the situation, I received an intellectual property violation for a product I sold about 7 months ago. I established the necessary communications with the brand that sent the intellectual property and they removed the violation. Thus, my account health has improved and is in a healthy state.
However, this section 3 violation that came right after the intellectual property violation closed my account. As you can see in the e-mail, Amazon does not ask for the necessary documents from me. Despite this, I sent Amazon my ID, bank statement, driver's license, my residence document from the state, my company's tax plate and company information, and my product invoices. So, as you can understand, I uploaded all the documents that will prove that my account was not used for deceptive, fraudulent or illegal activities.
I am writing this because I think this is important; my product invoices are invoices that have been previously approved by Amazon. They are not just invoices for which I have received permission to sell products. I have previously removed the fake complaints from some customers with these invoices and I have been selling the products I sell for about 6 months - 1 year.
In short, although I have previously presented my invoices to Amazon proving that I do not sell fake products, I still have difficulty understanding why my account has not been activated while presenting all the documents belonging to me and my company.
I would like to ask for help from anyone who has knowledge and experience on this subject.
Note: It is worth repeating, First came the intellectual property violation. Then came section 3. Although the intellectual property violation was removed, section 3 still keeps my account suspended.
Thank you, I wish you a good day.
Pinned by community manager