I've seen similar discussions, but most asking if UPC is required and not the other way around. I've also seen some conflicting information outside of the forums, so I just want to put this out there, thanks in advance for any input.

We have completed Brand Registry for our company, and have a UPC from GS1 printed directly on our product. It's private label product, created by us, so there will not be any others selling with this same UPC.

Is the FKSKU, ASIN, (or any other labeling) required to be added? The product is setup as FBA, and when creating the shipping instructions the Information/Action is 'Prep not required / Manufacturer barcode'.

I think we're good with just the UPC, but I keep seeing other posts indicating that FNSKU is required.

Much thanks.

I have been working for a few days with Amazon help to try and get a shipment box label printed. All i get is the same response about making sure it is eligible to ship in. Understand that this is package three of five. All I need is for Amazon to email me the label. All they can do is to keep telling me there's nothing they can do. They say to cancel it. I can't do that. They say just reship it. That will result in extra charges. Why am I being punished because their system is puking.

Someone changed or hijacked the brand name of 4 listings that I sell! I was the one who created the listing back in 2019 and 2022 with the brand name Blossom Bucket. All of the listing details, such as bullet points, title, and description, manufacturer state that this is a Blossom Bucket branded product, so how could this happen?

I found out about it because I received 4 “Trademark misuse(Blossom Bucket)” violations on 3/28/25. When I tried to edit and correct the problem on the violation page I saw that the brand name had been changed to some weird and irrelevant brand name, LUPSTY, despite all the details in the listing still corresponding to the correct brand of Blossom Bucket. Of course the brand name is locked with LUPSTY and my only option on the page is to erase Blossom Bucket and change it to the hijacked brand name and save it.

Shouldn’t Amazon be able to see internally that the original brand was Blossom Bucket and that all the listing details belong to the brand Blossom Bucket? And how could anyone just change a listing I originally created in Seller Central, which should have the brand name locked just like it is for me!! I’ve been reading many other posts about this happening so It’s a common occurrence, it’s just never happened to my listings before.

The listings will close 3/30/25 if I don’t edit them and update to the hijacked brand name, which I obviously don’t want to do!

Any help would be greatly appreciated!! Thank you!

Dear Sellers,

I am reaching out to seek advice and guidance regarding an issue I am facing with an A-to-Z claim.

Situation:

A buyer filed an A-to-Z claim despite being informed that our office was closed on the weekend and that the refund would be processed on Monday. Unfortunately, Amazon granted the claim without considering the evidence and our clear communication.

Consequences:

• The claim has negatively impacted our Order Defect Rate (ODR).

• As a result, we lost the Buy Box, and all ads were automatically stopped.

• Sales and visibility have significantly dropped.

Efforts Made:

• I have already appealed to Amazon multiple times, providing evidence and explaining the situation, but they keep stating, “We stand by our position.”

• I have also sent a follow-up message asking for a final review, but no positive response so far.

Request:

Has anyone faced a similar issue? Are there any effective ways to recover the Buy Box and restore the ads? Any tips on appealing the A-to-Z decision effectively would also be greatly appreciated.

Thank you in advance for your help and suggestions!

Best,

Eclatique Rug