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CPC Review Pending - Over 15 Business Days - Urgent Help Needed
I am facing a serious issue with a CPC compliance review that has been pending for over 17 business days. My listing was removed more than 55 days ago, and despite submitting all required documentation, I still haven’t received any updates or responses.
The primary case ID is 16682356651, and my inventory has been sitting in Amazon's warehouse for weeks without being available for sale, which is severely impacting my business.
I have been told over and over again that this has "been escalated to the internal team for review" but nothing is reveiwed or processed.
@Manny_Amazon @Michelle_Amazon
I would greatly appreciate any help or suggestions. Thank you in advance!
4 replies
Seller_Gp6MaNUcSuNdS
I'm currently in the same boat. Almost identical timeframe. All you get is the run around. So frustrating!
Seller_q5fJ4HyE1Ipka
The communication I received this morning, (4/8/25) "we've escalated your case and requested our operations team to expedite the review process. They have assured us that your documents will be processed within the next 5 business days."
ANOTHER 5 BUSINESS DASY! This is ridiculous!
@Manny_Amazon@Michelle_Amazon
Atlas_Amazon
Hello @Seller_q5fJ4HyE1Ipka
Thank you for the information provided regarding the delay in review you have seen with your listing. I understand it has caused impact to your business which is causing increasing frustration, so I do want to get you support to get you moving forward. Due to my limited visibility, I was unable to find a current update on your review, so I have gone ahead and requested one be provided from the appropriate teams.
As of now, I do not have any updates that I can provide guidance with, but I will continue to monitor for any that become available. If you observe any changes or receive any new messaging, please refer back to this thread for support.
Best,
Atlas
Seller_q5fJ4HyE1Ipka
Update: I am still waiting for a review.
We are now at 20 business days.
I keep getting the same response from Support. 'The internal team will review these documents and reply with a resolution, please wait 5 business days.' or 'We have escalated this issue with the internal team.'
@Atlas_Amazon
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