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Hello, I have been selling FBA since July 2024 and have the Buy Box for DVD's. I actually started by sending in CD's and Books. I have been sending inventory to Amazon weekly. Each week I send a box with CD's DVD's and Books. I still do not have the Buy Box for used CD's or books. Is there any way that someone can do a manual review and let me know what may be holding me back? I appreciate any assistance and thank you for your time. With the crazy holiday schedule I have several FBA shipments that are in warehouses waiting, so it might look like I am not sending in orders every week, but I am.

I have been very active with DVD's and have a great record since I received the buy box in DVD's. I hope that bodes well in my efforts for CD's and Books.

I am tagging a few Mods that have helped me or have helped with similar posts. Thank you for any help.

@Seller_ovM5p622oIbGp@Seller_l7Jtck9jxnEA0 @Seller_pAPBCLhysbW5T @Seller_guLNtDGZuva40 @Seller_QYS7Alex1XIw4

Amazon

We have 3 ASINS which amazon Bot thinks is Dangerous Goods Hazmat Product. Which it is NOT.

We have provided detailed MSDS Documents & also Poof from other Sellers selling similar product but for some reason Amazon so far is not able to resolve our case.

We have even enrolled in Dangerous Goods Program but there is no visibility what going on.

It has been over 2 Months Now. Multiple cases back & forth generic responses, Internal Team is Looking but thats ALL we get.

CASE ID 16667385601

We need DESPERATE HELP. we have lost Q4 for this reason and still WAITING?

Hello all,

I have read on the forums about the sudden change in the system that is causing MANY experienced sellers OTDR rate to fall drastically. I am in the same boat. However, I am here to ask, is anyones "deferred transactions" payment amount VERY VERY high? I have a lot of money being held up. When I click deferred transactions, the reason says "Delivery Date Policy."

We have been selling for quite some time and have not changed a single thing with our operation, why is this happening? What is the easiest way to get that money that is being held in "deferred transactions" to be available? @Seller_rl7kltrMnkHFJ@Seller_hRcXofgyK9BVk@Seller_M96XPWX5MNwHp@Seller_9U8MMSzm8FLgU

Can somebody point me in the right direction on how the money is supposed to flow? I always thought it went into deferred until "released" and then once out of deferment it goes to my available cash out balance? My deferred amount has dropped thousands but my available cash hasn't moved. Is there a way to see where this money is or what the total I should be getting (at whatever point) is?

What does "general adjustment" mean in a scenario where a refund is issued. is it even worth fighting in a safe-t claim?

Hello @Seller_FJwyF3iu5qxUY

If you could please help me with this order. I reviewed the information you provided regarding Buy Shipping Services, but it seems only you know the parameters surrounding protected shipments qualifications.

Order ID: 112-1592234-0891413 Issue: Package didn't arrive

Order Summary:

Ship by: Fri, Nov 29, 2024 PST

Deliver by: Wed, Dec 4, 2024 PST to Fri, Dec 6, 2024 PST

Purchase date: Wed, Nov 27, 2024, 1:29 PM PST

Shipping service: Free Economy

Delivery Information:

Fri, Nov 29, 2024, 11:18 AM PST: Package left the shipper facility

Fri, Nov 29, 2024, 11:15 PM PST: Package arrived at a carrier facility (First Scan)

Wed, Dec 4, 2024, 7:00 AM PST: Package is out for delivery.

Wed, Dec 4, 2024, 11:15 AM PST: Package delivered.

USPS Tracking number: 9300120111412137784041

This item was shipped and delivered on time using an Amazon BUY SHIPPING label. Therefore, since this is a claim related to a "package not received," if a refund is granted, then according to Amazon BUY SHIPPING policy, Amazon will cover the cost of the refund with no impact on the seller's account.

@Joey_Amazon

The decision made after providing all the evidence to Amazon's Customer Team was:

Why is this happening? The customer reported an issue with delivery. In this case, the tracking information indicates delivered, but the customer did not receive the package. Because you provided sufficient information that proves the order was actually received by the customer, we will not count the claim against your Order Defect Rate, but will debit your account for the amount of $32.07.

@Joey_Amazon, could you help me understand how I can provide proof of on-time delivery, tracking information, use a BUY SHIPPING label, and meet all of BUY SHIPPING criteria, yet I am not protected against claims that the BUY SHIPPING label offers?

I am writing this post with a heavy heart, seeking support and guidance from this vibrant community. I have encountered a frustrating situation with Amazon's reimbursement policy. I mentioned this in my last post.

Recently, I submitted a reimbursement claim for a shipment that was partially lost in Amazon's warehouse. To support my claim, I provided Amazon with a signed Bill of Lading (BOL) from their warehouse, which confirmed delivery to Amazon's fulfillment center. Additionally, I submitted a screenshot of the expected quantity from the AMAZON Carrier Central system.

Despite having this signed proof of delivery, Amazon denied my reimbursement claim, stating that they did not receive all the expected units as required by the FBA inventory reimbursement policy. They further mentioned that the BOL only confirms delivery at their fulfillment center and not the exact items and quantities stated in our shipping plan.

This response leaves me utterly confused and disappointed. The signature on the BOL is a crucial acknowledgment from Amazon's warehouse that they have received the goods. It is not just a mere delivery confirmation but a verification of the goods' quantity and condition upon arrival.

I cannot fathom why Amazon would sign the BOL if they did not conduct a basic verification of the goods. Is Amazon's signing process so casual that it doesn't require any confirmation of the received quantity? If so, what is the purpose of having a signed BOL in place? Could an empty truck also receive the same signed confirmation?

Furthermore, I would like to inquire which document can prove that the goods were delivered in full to Amazon's warehouse. When my logistics provider asks me what documents I need, and I can only say “I don't know too”. Because I am unsure which document is required. Of course I asked Amazon Seller Services this question, but they never answered.

In the case, when I asked these questions I mentioned above, only a minute later, I received a copy-and-paste response with no punctuation changes. I wonder if they even read my reply. Whatever I send after that, it's the same response, Ultra-efficient one-minute response. I think they forcibly closed the case.

And now I'm at a dead end.I would greatly appreciate any support and guidance from this community.

Please help. I am having an issue as my account has been deactivated for request of bank verification. Every time I submit the bank account and deposit method info it just takes me back to the credit card info page. It has been like this for 3 weeks now and no matter how many times I update the info and click the verification link in account health the account never gets reactivated. Its the same never-ending loop over and over. Thank you

shipment ID FBA18LLPR6J0

was received but updated in the inventory and not showing in the reserved also, Shipment is even closed, Case ID 16797893361, Called many times to support but no result so far,

I was told on Dec 7 if items didnt update the status, it will be eligible for investigation on Dec 9, Nothing updated, all Stock is missing, Shipment is even marked closed.

Support said its in Internal transfer but now its about 12 days, and shipment is even marked closed even after receiving, Is there anyone who can help?

@Dominic_Amazon