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Hello Amazon,

Now I'm feeling very bad and stressed. I need urgent help!! My account just got deactivated and I need it to be activated again!!

I've everything verified in the INFORM Consumers Act except the Tax Verification which I'm having troubles with and I already have open cases about it that are in progress that you are helping me with. Also the IRS is helping me which will take some weeks to be finished. It doesn't make any sense to deactivate my account when we are fixing the issues that I'm having. So please activate my account ASAP while the process is getting fixed.

Creating this case to get out in front of what I believe will be another fight with a switcheroo returner.

(sigh* - we finally wrapped up another case after 5 hard fought months a couple weeks ago, negative seller feedback was finally removed)

- Buyer ordered an expensive smartwatch from us.

- Buyer opens return saying the screen is cracked and not working.

- Buyer returns a broken watch with a cracked screen and a different serial number.

- We charged a 100% restocking fee and inform the buyer of their mix up. We explain to them that they can send the original watch back to us for a refund and also provide us with a prepaid return label if they would like us to ship the incorrectly returned watch back to them

We expect to need further assitance with this order in the near future, thank you mods for your continued help and support here on the forums, you have truly helped us over the years getting things like this handled. We are calling on you again for support with this post.

Order ID: 112-1733018-3829847

We have 3rd party sellers in Canada using our images/video content without our permission. Why won't Amazon Canada stop this?

Dear Amazon,

I am writing regarding ASIN B08YNPZFL4, which is currently blocked due to PCRP restrictions and a prior issue concerning the 510(k) number issued by the United States Food and Drug Administration (FDA). I promptly addressed these concerns by sending the Establishment Registration & Device Listing of ASIN B08YNPZFL4 along with an explanation. The Code of Federal Regulations supports the 510(K) claim exemption from the premarket. Following PCRP assertionsthat the product contains false or misleading claims regarding FDA approval, I have removed all claims that state this product is FDA approved and/or all images that show the FDA logo. The listing now meets all the criteria for reinstatement.

CASE ID: 17168399291

As shown in the attached image, the ASIN now features clear photos and description that fully display that the product no longer shows FDA cleared or FDA logo.

I kindly request the reinstatement of this product, as I am committed to adhering to Amazon’s policies.

Thank you for your time and consideration.

Best regards,

Monravee D.

Therum Eye Masks

Hello Everyone,

I received an email from Amazon stating:

Your Amazon selling account has been deactivated. Your listings have been removed in accordance with section 3 of the Amazon Services Business Solutions Agreement. We are withholding any funds available in your account. If you have FBA inventory of the items causing "inauthentic" complaints, they are currently ineligible for removal.

Why is this happening?

We have taken this measure because we have concerns about the authenticity of the items listed at the end of this email. In order to ensure that customers can shop with confidence on Amazon, we request additional information from sellers to confirm the authenticity of certain products. The sale of counterfeit products on Amazon is strictly prohibited. Amazon has several product detail and listing policies to ensure customers have a consistent buying experience and receive items in the condition they expect. Additional information regarding these policies can be found at the following Seller Central pages

-- "Amazon Anti-Counterfeiting Policy":

https://sellercentral.amazon.com/gp/help/201165970

-- "Policies and Agreements":

https://sellercentral.amazon.com/gp/help/521

-- "Amazon Services Business Solutions Agreement":

https://sellercentral.amazon.com/gp/help/1791

I submitted the possibly required documents. However, they did not accept the confirmation of order which I only have since the brand (Rhode) did not provide an invoice.

"We received your submission but currently do not have enough information to address the issues on your account.

We cannot accept an order confirmation as an invoice unless it contains an order confirmation number and/or shipment tracking number, in addition to purchaser and supplier information.

Please send the following information for the items listed at the end of this email:

-- Supplier information, including name, phone number, address, and website

-- Buyer information, including name, phone number, address, and website

-- Item descriptions, where the affected ASINs can be highlighted or circled to help with our review.

-- Item quantities

-- Invoice date (must be issued in the last 365 days)

I sent every documents related to my purchased and an appeal letter but same reply I am receiving "do not have enough information to reactivate your account at this time" I emailed the brand to ask them if they can issue an invoice but they said only order confirmation email they can provide.

Could anyone please help me to resolve this issue so that my account can be activated soon as possible?

Thanks,

Mari

Campaign budget guide for Amazon Creator Connections, how to used for this $5k budget

We have been selling on Amazon for about 15 years now and fulfill thousands of Amazon orders per week from our warehouses. We primarily distribute brands that are not our own, so we are used to dealing with competition on listings. Throughout these 15 years we have seen competitors do a lot of crazy things and have seen many of them come and go. I thought I had seen it all until one seller began driving the price down on thousands of listings that we are on.

Our industry is hard to break into, so a new competitor is very rare. We figured that they would eventually raise their prices to reasonable levels once they figured out they weren’t making enough profit, but they never did. After about 6 months we began investing and placing test orders with them to determine how they were offering such low prices, and it was what we thought. They are buying USPS labels from Amazon’s Buy Shipping and are entering incorrect dimensions and weights to get cheaper shipping costs. I have placed over 10 orders with them and on every single one the dimensions and weight have been wrong according to documents provided to me by the USPS. On one order, the box that they shipped was 52x9x9 and weighed over 14 lbs. It was shipped USPS and the dimensions that they entered were 11x9x6 with a weight of 6 lbs.

This seller is using Buy Shipping to defraud the USPS and is gaining an unfair advantage on thousands of ASINs. Amazon knows the dimensions of their items so wouldn’t it raise a red flag if they were consistently purchasing labels with dimensions that are drastically less than the actual item dimensions of the item? Amazon would normally deduct that additional shipping amount, but none of these packages have been dimensioned or weighed by USPS because they claim that not all of their facilities have that equipment. I have used the “Report Abuse” link on the Account Health page to notify Amazon. I am also working with the USPS Revenue Assurance Department and Postal Inspection Service. Has anyone dealt with this before? Is there anything else I should be doing? I’m hoping that a moderator will be able to weigh in on this.

How can I lessen the risk of being stuck with an unsellable product if Amazon does not approve my selling it? Thanks.

@CR_Amazon

Hi i am UK based seller and my account is made on UK ltd company details, I have got a message that tax id number in in progress and i got message banner that your account is at the risk of deactivation, i updated tax information details, but cound not found my national insurance number details that i upload a year ago. After updating tax inforamtion i got message of Validated in green. i am still facing with same account deactivation risk banner message and same tax id number in progress message. i request amazons moderator to help me, My case id: 17219519291