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After submitting documents to renew our small business certification for the new year(been doing this for several years), Amazon has suspended our small business certification for some reason. After creating a case, I was told "Our review find that your account is not linked to the brand’s registration as a brand owner in Brand Registry." We don't own a brand have not registered a brand. I can't seem to get an explanation as to what's going on. This has not happened the last several times we have submitted updated documents for renewal, so what has changed this year?

Can I get a @Seller_nUXRIxpv1gT6F to look into this or provide more details? Thank you @Seller_37l8i4vuvugjG @Seller_pAPBCLhysbW5T@Seller_SBIjJooGeXSQ6

CASE 17402003721

Hello,

I'm experiencing an ongoing issue with shipment reconciliation due to a shipment plan error. I shipped 30 units of ASIN B003MAAL2W to Amazon via Amazon-partnered carrier UPS. Despite providing valid proof of purchase and UPS delivery confirmation, the units have not been received into inventory, and multiple reimbursement requests have been closed, stating: "Error in shipment plan creation."

I've previously opened cases #16960864471 and #17058261481 regarding this matter, but both were closed without resolution.

Given that I've already provided all necessary documentation (proof of purchase invoices and UPS tracking confirmation), could someone advise how to resolve this issue or escalate it to secure reimbursement for these lost units?

Any guidance would be greatly appreciated!

What can one do in this case?

A buyer contacted me outside Amazon using instead our business email, the same business email on our website, and the same email on our Amazon account. so he knew who he was talking to.

He states he doesn't like the product and then asks if we sell on Amazon...A red flag IMHO, I requested his full name to try and find his order on some platform other than Amazon because if it is Amazon, it has to be inside Amazon, to proceed and solve his problem.

He responded four hours later....... "Thanks but I talked to Amazon and they gave me a refund"

He went to Amazon, requested a refund and dropped this poison pill:

"Buyer Comment: this product does not appear to be authentic and is a fake product"

But, he just communicated with me at our commercial email, (name and domain exactly the same), which we also have registered here at Amazon, so he knew it was our product!

He used only his first name to hide his identity on the first email but then failed on the second one, using his full name,(*_0) (so we were able to finally trace this order to Amazon) so it made sense this was just an attack.

It's like catching some guy keying your car outside a restaurant!

This is an attack, what can Amazon do about this?

What would you do about this?

can this be reported as abuse, and where?

Buyer left feedback which a bot answered twice quickly and rejected seller feedback removal. "The lamb dog toy pictured has a knitted face and is 10.5". This is a different version and is not the item that is pictured on the Amazon listing."

I’m facing a compliance issue with one of my product listings and could really use some advice.

My listing was recently suppressed due to regulatory requirements, and Amazon requested FDA 510(k) clearance for reinstatement.

However, my product falls under an FDA-exempt category , and I’ve already uploaded the necessary documentation to confirm this exemption. Despite submitting this multiple times, I keep receiving the same response asking for a 510(k) number.

Has anyone else faced a similar situation? I’d love to hear any insights on how to clarify exemption status effectively or if there’s a better way to escalate the case for further review. Thanks in advance for any guidance!

Hello, I am trying to reactivate my seller account after not using it for a long period of time.

On the home page of my account I see this message "Your account has been deactivated. Please click "Reactivate Your Account" below to resume selling"

That takes me to the Account health screen with a button that says "Reactivate my Account"

This leads me to a page that says

You must successfully address all issues below to qualify for account reactivation.

Violations: 0

September 14, 2024 - March 13, 2025

Target: 0 Issues

There are no issues and no buttons or forms to interact with on this page?

How do I reactivate my account?

We are brand registered with Amazon, when going to set up a product it says we need authorization to sell on our own brand. Annoying, but whatever. To apply to sell under our own brand, we needed to take pictures of all angles of the product, also showing the manufacturer name and part number, which we did. Two minutes later we were immediately denied with no real explanation, just re-stating the images we need to send. This is utterly ridiculous. We manufacture the product ourselves, everything is Amazon compliant, we get denied and no help. Typical for Amazon seller "support." Hoping a mod here can help me. Case ID is 17362362631.

Hey there,

We are new sellers on Amazon, we would like to ask you that we want to list a product, but we don't have a GTIN number, we want to list with GTIN exemption, which condition is required for GTIN exemption

Had a customer message us demanding a refund for INR, stating they had already contacted us twice (which they had not). Pulled the order info and had a proof of delivery photo from UPS. Package left on their porch in front of a white Chrysler 300M. Advised the customer they were covered by AtoZ if the package was stolen/missing and gave them a screen shot of the POD. Customer responded back saying that wasn't their car and wasnt their porch etc etc...

Google streetviewed the address. Same exact car is sitting in their drive right where the photo was taken.

Thought I'd take 5 minutes and do the right thing and alert Amazon to maybe save some other sellers some grief. Gave the screen shots and POD and streetview image. They told me I should just give the customer their money back anyways. Gotta love seller non-support. And NO, Amazon can fund the fraudsters. We will not be doing that anymore than we are already forced to.