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I am reaching out to you regarding an issue that I have been unable to resolve on my own. I have been trying for three days without success, and I recently received a warning about potential account deactivation.

The problem is that I am required to resubmit all my company and personal information for DAC7 compliance. However, verification process prompts that I have to enter verified phone number or new phone number (my number is already verified) , preventing me from completing the verification process. I have tried changing it to a different number, updating it, clearing cookies and browser history, but the issue remains the same.

Additionally, I have already opened a support case, but something seems to be wrong with it. The case was forwarded in a strange way, with no actual content, and I received a response stating that the email was forwarded to an Amazon support address where messages should not be sent, as it is an automatic mailbox.

I urgently need assistance as my inventory is already on its way and will arrive at the warehouse in a few days. Please help me resolve this as soon as possible.

Thank you in advance for your prompt support.

Best regards,

Hello Sellers & Amazon,

I'm a new seller just starting selling the pet products on Amazon since this year. I've created a pet product listing with 5 variations since January 2025 without any problem. Last Saturday, I updated one of variations' title by only adding some keywords. And then next day, that ASIN got inactive with a "Requires Approval" message.

However, when I went to apply, I met with another message stating:

"We are not accepting applications to sell:

Other Pet Supplies category in Refurbished condition(s)

Other Pet Ingestible Products in New, Used, Refurbished, Collectible condition(s)

Other Pet Supplies category in Collectible condition(s)"

I think this shouldn't happen because all other 4 variations don't have the same problem. I own the brand and trademark, which the Brand Registry has been approved. I'm really confused what made this happened.......

Amazon Seller Support just created a case ID for me and said their internal team will work on it. Today, I tried to follow up with Amazon Seller Support and they just kept forwarding my request to the multiple departments without resolving the issue.

I hope the pet products category community manager from Amazon can help review and expedite my case: 17324589621.

Thanks in advance!

Hello fellow sellers,

I recently received a negative review on my packing cubes that only discusses the shipping experience and not the product itself, which violates Amazon’s Community Guidelines. The review states:

"Returned Item

I love the idea of these but they did not reach in the estimated delivery time. We had already left on a trip. I returned and got my full refund."

Since this falls under shipping-related feedback (which Amazon states should be left under seller feedback, not product reviews), I reported the review as per Seller Support’s guidance. However, despite following the correct process (per suggestion), the review remains on my listing.

I initially contacted Seller Support, but they simply reiterated the general review policy without directly addressing the guideline violation. I’ve seen other sellers mention that shipping-related reviews have been successfully removed, so I’m wondering:

1. Has anyone had success escalating a case like this?

2. Any advice on specific wording to use when following up with Seller Support?

3. Is posting here the correct path to get this resolved?

I appreciate any insights from experienced sellers who’ve dealt with similar cases. Thanks in advance!

IF you're a small business/ new seller please read all the horror stories written by many before you. Heed the warnings and Run! Amazon will ruin you. There are no protections for you against fraud here. None. How can you owe $12,000 in ad clicks and impressions with no sale? Fraud! and they let their people get away with it too. Ask questions and you get your account closed...while still owing $12,000 worth of unaccounted clicks with no sales!!! There is no hope for you here. I should have listened to those before, and I didn't. SMH. AMAZON IS THE ENDOF SMALL BUSINESS

We want to seek your guidance regarding following situation:

Our concern: Amazon.ca seller central account was not showing us the option to register in “India” marketplace ( India missing from dropdown ), earlier it was there !

Resolution suggested by Amazon team (Case Id 17211870111):

1. Create new account using different email address.

2. Launch in all the desired marketplaces.

3. Terminate in all the not desired marketplaces.

4. Merge with the existing accounts.

Our Questions-

1. Do we need to register a new account in Amazon.in or Amazon.ca?

2. As we will need to merge this new account with our existing Amazon.ca account do the business entity name need to be same or different in both these accounts? coz my Indian firm is registered with a different name.

3. As I will be the owner of both the accounts do I need to use different address, phone number etc. in the new account or can the details be same as existing Amazon.ca account?

Tired of going back and forth with support team and not been able to make them understand my situation !!

@Seller_4GjtS9k0cnHHv @Seller_GEZPMc4CeQfh6@Seller_37l8i4vuvugjG@Seller_PIHyltK09pbl3@Seller_guPeMXBrBxqyU@Seller_l7Jtck9jxnEA0

In the past two weeks, about 1 in 10 book listings I create never appear in my inventory. I am creating the listings manually, one at a time. For the books that never showed up, I have tried to list them again, in case I forgot to press the final button or something the first time. No luck. When I search for these books in my inventory, I have the filter set to "All".

In addition to it being a pain, I'm a little concerned that these phantom listings I created will suddenly appear in my inventory at some point in the future, long after I have sold the books on a different platform.

Is anyone else having this issue? Thanks.

Hi,

I need to seek help. My account will be deactivated because of Inform Consumer Act. You have reviewed the documents I provided, and you are unable to verify the company documents I provided because my company is currently on the "Operation Abnormal List" according to the information in the National Enterprise Credit Information Publicity System. Please make sure that my company is not on the "Operation Abnormal List" before uploading a new copy of the business license.

However, I have handled the matter as required, and my company is no longer on the Operation Abnormal List, but why do you still show the same result? I have case number 17334253761 for specifics.

Pls kindly to provide further support.

@Seller_SBIjJooGeXSQ6 @Seller_pAPBCLhysbW5T@Seller_QYS7Alex1XIw4

I’ve been struggling with this issue for over a month, and I need help escalating it. Case ID: 17328623661

Our baby product was wrongly flagged as an Infant Inclined Sleep Product, even though it has no incline. Despite being in compliance, our listing was removed without a proper manual review. To make matters worse, some of our inventory was already disposed of without giving us a chance to appeal properly. Seller Support keeps responding with automated replies instead of reviewing our case in detail.

Can someone help me escalate this? I need a real review of our product and listing. Any advice or direct support would be greatly appreciated! @Seller_l3eCP9f1PtJXC@Seller_8hQgfj6OVZYse@Seller_zukQNO61PzGck@Seller_GEZPMc4CeQfh6 @Seller_l7Jtck9jxnEA0@Seller_a8pYDZzRyOgWj

Hi fellow,

I just noticed that Amazon's return policy seems to have changed (or may have already changed for a while). I remember the return policy wasn’t like this before, but I haven’t checked it in a long time.

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Amazon Return Policy

Easy shopping, simple returns - that's our promise. At Amazon, we're committed to making your shopping experience as seamless and worry-fee as possible. We understand that there may be times when a purchase may not meet your expectations or your needs might change. When that happens, we make completing a return simple and convenient.

Most items can be returned for a refund or replacement/exchange within 30 days of delivery as long as they are in original or unused condition. For eligible items, you can enjoy free returns at many locations near you. For information on an item's return eligibility, please check the product detail page before placing your order. After placing an order, you can find relevant information on an item's return eligibility in your Order History.

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It says "in original or unused condition." Does this mean that if the item is returned in used or opened condition, Amazon will issue a partial refund instead of a full refund?

Also, if the return is completely damaged or unsellable, will Amazon refuse to issue a refund?

We usually receive returns with significant damage. Would like to know how Amazon handles this in accordance with their return guidelines.

Thanks, everyone.