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I shipped out a package last week:

• USPS tracking showed "Delivered, Parcel Locker" on 1.23.25
• Customer reached out to me saying they did not get the package and I explained tracking shows delivery made.
• Customer opened A-Z
• 4 days later the tracking updated saying "no such number".
• Package is now returning to sender (me)

A-Z says they are waiting for evidence from customer.

Should I wait until A-Z claims makes a decision or should I give the refund now?

Will I be dinged for this A-Z claim if I refund now?

For starters, am I not allowed to sell beauty products unless it's from a manufacturer or wholesale? If so, do I have to have a MINUMUM of 10 items or it does not matter the amount? Please correct me if I am wrong. I am currently only ungated for baby 1st books :/

Can someone please where on seller central I can find the date the store was created?

@Seller_aEROSwwdnzGiU @Seller_37l8i4vuvugjG

Hello Amazon,

We sell custom / personalized items. We receive many orders where customization is not possible. We communicate the same to customers via amazon. Sometimes customers cancel the orders and sometime they never respond. If we cancel such orders then our account health is getting affected which ideally should not be the case since customer is not responding to our messages. Is there any way, Amazon can introduce any feature where we can select option of "No Response from Buyer" while cancelling the order and our account health do not get affected also.

Does reporting returns abuse help with item performance, or does it hurt it?

CASE ID 17074569331

I really need someone who is knowledgeable on the difference between a MANUFACTURER and a BRAND.

Error 8572- This error occurs when the provided product ID (ASIN, UPC, EAN, ISBN, or JAN) does not match with the brand or product

Most businesses purchase from manufacturers. The manufacturers have lawful permission to use the brands license and manufacture products (clothes, games, toys, beauty, etc.).

We sell clothing. We buy from licensed manufacturers. The manufacturers issue the GS1 UPC, not the brand. Therefore, the GS1 UPC will be linked to the manufacturer, not the brand.

So, here lies the problem- Amazon is looking for the UPC to match the brand- well, that's not how it works.

Example- when trying to list a licensed brand like Star Wars, Amazon wants the GS1 UPC to match the brand Star Wars. But it doesn't. It matches the manufacturer. The brand Star Wars doesn't issue UPC codes! So there is no way to have a matching UPC code with the brand.

Amazon is asking us to do the impossible.

On the Amazon help page, it reads:

"If you are not the brand owner, provide a letter or legal agreement from the manufacturer or brand confirming that the Global Trade Item Number (GTIN) you're using is valid and owned by them, or prove that you're authorized to use your own GTIN to sell unique products under their brand."

We did this. We have the valid GS1 certificates. We have letters of authorizations. We are brand registered with the BRANDS. We have valid websites of the manufacturers.

Amazon won't accept it.

We have been selling on Amazon for over 15 years and I have never seen anything like this.

Any licensed clothing sellers out there??

I am a one-man shop on Handmade, and I am also FBM so I handle the entire process myself. That said, I get pretty busy, I haven't had a day off in about a year and a half, and I'd like to change that.

However, I've read some stories about the effect that vacation mode can have and I just wondered if anyone (or Amazon) can help me work through this.

1. It's my understanding that vacation mode completely removes your shop and listings from Amazon until you return. Aside from the obvious loss of visibility and sales, what kind of impact has this had on your shop when you've gone on vacation? Was there any long-term effect and/or how long did it take to recover your normal activity? On my regular travel schedule, I typically would be gone for several weeks, several times a year. I just...haven't...because I haven't sorted this out.

2. Zeroing out inventory would be perfect, but it doesn't help because it still gets hidden. I assume all of the "this item isn't currently in stock" items I see on Amazon are FBA? Is there an FBM equivalent for this? It would sure be nice to maintain visibility, even without the sales.

3. I've bought things that had a future ship date of multiple weeks (for example, I have an iPad ordered from Amazon right now that may not even arrive until March, it says.) Is it possible for us to do this, somehow? Or is there a function to let people backorder items? If there is, I haven't found it.

Any suggestions are welcome, or even just confirming "yup...vacation mode is it, it sucks, and there's no alternative"

I am an Amazon Global Seller based out of India and have recently dispatched a consignment to FBA TMB8.I am facing some issues in the catalog listing. Even the Amazon Seller Partner who is helping set up the catalog is unable to help.I have 2 SKUs of Microfiber pillows: B0DPMY3D2H (Toddler 13x18 size) and B0DPMT3C4P (Adult 20x26 size). However, Amazon has put the listing as Inactive and marked them under Pesticides category and I am neither able to edit the listing or upload the photos and catalog info. When I apply for approval it’s marking me in eligible as Pesticides are not allowed to be exported from India.I have tried raising a number of tickets and shared all possible information but haven’t received any response.How can a pillow be marked  as a pesticide? Can you help me with this?

My requirements for ungating a brand/listing have drastically changed, specifically the amount of units needed for purchase. All new and past applications for listing a product, now have a requirement of 100+ units purchased to ungate the brand.

The older applications 2+ weeks ago that required a 10 unit purchase, now require 100. Why has this requirement changed to 100?

Is this punishment for missing a meeting on January 13th with my Amazon rep? I was working one of my 2 main jobs, and had to stay late.

These changes eliminate my business from purchasing pallets from my sources that always have quality brands, but some of the lots might not be available in increments of 100 unit or more.

I finally start moving some bulk, and now the system reverts me back to beginner status?