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Hello all,

I am hoping for a intervention by Amazon mods on here. I have been suspended a while back due to packages not being delivered. This was due to the fault of a smaller carrier we used losing the packages entirely with no updates. (Can't name them as we are currently filing legal action against them). After trying numerous times to explain to Amazon and getting only generic copy paste responses in return, I gave up and wanted to just get my left over funds out.

I have tried to do the video interview 4 times now, each time waiting over an hour but no one shows up. I can't sit around all day. Can someone please provide any insights?

Mods if you read this, please look into my account and look into getting me reinstated? We have moved back to regular carriers like USPS and UPS for our other businesses and can do the same for Amazon as well. OR at the very least get me my money back. Thank you.

Compared to last year we are off 20% for Dec. so far Seems like AI Rufus hasn't been beneficial for us or other sellers Last three months have not been great How are other people doing?

Is there a way to restore the search on 'Add Product' back to what it was instead of the new, narrow, sidebar?

I don't even ask for a basic dark mode for the website (which would be nice)...

Searching using this method isn't convenient anymore, using only 1/4 of the screen

Dear Amazon Team,

I recently conducted my video interview. After completing the interview, I promptly contacted the Seller Support team. They replied with the following email.

Case ID 16072009401

Hello from Amazon Selling Partner Support,

This is Win, I received your query regards in what are the additional requirements need to submit.

As we have discussed over the phone, below are the required documents.

* A valid government-issued photo identity document make sure to include full name, date of birth, ID number, expiry date, signature of the bearer if applicable, and country of issuance or country of citizenship.

* Bank or credit card statement, include the full name of the individual or of the business, residential or business address, issuing bank information and the records related to the purchase of the ASIN under review.

* The document must contain name of the business owner or legal representative, business-operating name, business license number or registration number, official seal or stamp of the issuing authority, business address, date of incorporation, status of the business and signature of the legal representative

* Supply chain documents such as invoices and receipts that include the item's description, quantities, supplier’s name, supplier phone number, supplier address, and website. You may remove pricing information, but the rest of the document must be visible.

* Proof of delivery of the Shipment

To help us continually improve, we ask that you take a moment to complete our survey below to tell us about your experience with this specific interaction.

Despite submitting these documents accurately and promptly, I was notified that my account has been deactivated with no explanation provided. This situation is causing significant disruption to my business operations, and I am seeking immediate assistance to resolve this matter.

Could you please review the documents I submitted and provide clarity on why my account was deactivated? I am confident that all the information provided is accurate and complies with the guidelines mentioned in the email.

Thank you for your attention to this urgent matter. I look forward to your prompt response and resolution.

ASIN: B0BZWNXBNX has been classified as an adult product. However, this product is not an adult product. Amazon Seller Support has confirmed that it has been reclassified as a non-adult product, but it is still categorized as an adult product and remains restricted in search results. I have submitted additional appeals regarding this issue, but I only received a response stating that it is under investigation, with no further action taken. Please, I kindly ask for your help in resolving this matter.

Hi,

I want to know how can i submit my product listing when all my prdouct is handmade with no product ID also i selected the brand as generic. I have tried the GITIN exemption but it opens to new page with product information in catalog and even then it asks me to have ID how can i bypass it or apply for exemption if this is how it works.

I have selected no product ID

all product is handmade

and brand is generic. Thank yo!

okay so this is second part explaining why I believe (i can be wrong, still hear me out) Amazon is totally unsafe for its 3p sellers especially fba sellers.

Like I said I will be listing events, situations that made us quit as 3p sellers on Amazon after two years of good, growing business.

This happened earlier this year, what happened was, we used to ship for these two years from one of our brand distributor and they were dealing only in marine niche items, specifically only one brand and it was in no way related to or manufacturing garden items.

Yet we received warning from Amazon due to a customer claiming that he ordered xyz marine item from our store and instead received a small handheld gardening hoe, when we received second time the same complaint from the same customer we returned all of our inventory to our supplier by making removal order and there it was, our supplier received a small handheld gardening hoe.

Amazon was asking for explanation, we give them invoices, shipping labels and everything that neither we shipped that items (obviously we won't) and that nor our supplier deals in such products (Amazon can check them online) and yet Amazon wasn't accepting our explanation, refused to remove violation and I was told by expert sellers here on seller forums that if I ever receive another similar violation in next six months on our account, Amazon will suspend/deactivate us, so we need to be really careful.

It was suggested that we should avoid FBA business model altogether and move to FBM.

I took this case to seller forums and one of the good mods here took interest in it though his reply was that the concern department/team will look into this case but will not share details about outcome with me.

I was hoping to at least get that violation removed but afterwards it wasn't and I was told there no updates for me on that case anymore.

Btw we did find that handheld garden hoe brand on Amazon because our supplier send us picture, I believe it was Amazon warehouse/fba employee who used our labels on that gardening brand items by mistake and thus this whole situation happened, now imagine if that happens to any of 3p fba sellers in six months duration, who would be responsible for that... given that it is almost next to impossible to convince Amazon AI/bot/etc that its not your fault...

We were selling just over a dozen products, doing only fba, imagine if we expanded to 100 asins, imagine the occurrence of such situation and its implication for our Amazon store....

Gave up on emailing and messaging through the normal channels that just simply say I'm not eligible to sell the very items I've been selling for a few months now with zero issues. It's clearly more than that since the entire page/listing is gone and there aren't even any for sale renewed either, but the page is at least still there.

I'm messaging in regards to a couple products that I had been selling, but for whatever reason no longer exist on the website anymore at all with the exception of the renewed versions of them. Both are Dualsense PS5 controllers, one being the Spiderman 2 controller and the other being the God of War Ragnarok controller (ASIN: B0CCSR66KJ for Spiderman and ASIN: B0BG6LJ6K4 for God of War Ragnarok). I've attempted creating a new page/listing for the spiderman 2 controller, but keep getting declined for whatever reason. I am however allowed to sell the playstation 5 console that comes with the very controller (ASIN B0CCSQMBL1) , but yet not the controller by itself. I can also sell any other PS5 dualsense controller, but just not these two. I haven't tried making my own page/listing for the God of War Ragnarok yet since I don't personally have it in hand yet, so can't take any pictures yet.

It's also weird that nobody is selling the renewed versions of either controller right now either. I'm not sure what/if Amazon did anything to them or what's going on with them.

I'd appreciate your help in these matters. Thank you so much.

How can we be refunded for Goodwill Shipping cost refund, and no they are not refunded on first scan. It is Amazon deciding to refund at our expense. We are not able to file a Safe-T Claim because we refunded the buyer. We had two today and both were Buyer's Remorse. See below

Sawyer Mill Large Pillow Sham Cover Farmhouse Country Stripe Decorative Cotton King Size 21x37 Bedding Accessory, Red B07KQ5BHZ2 51951 1 25.39 0.0 Goodwill/Return Shipping Cost Refund

We will adjust your seller account accordingly.

This is unfair to the seller, and we should have the option to refund if we want to.