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There is a shipment, created on October 9, the background shows that the Amazon SBD1 warehouse has registered and received this batch of products on November 16, and the shipment activity has been completed on December 27, but until now, none of the products have been put on the shelves.

We have sought the support of the seller and have opened 7 cases, but the problem has not been solved. In some cases, we were asked to provide documents, and when we did, we said that the documents we provided were wrong, but did not say what was wrong. In some cases, the shipment was not found，then why does the background show that it has received this shipment? Some cases shut down without any reply.

What can be done to get help to solve the problem? It's been four months. Where the hell is the shipment? Who can tell us?

I am reaching out to you regarding an issue that I have been unable to resolve on my own. I have been trying for three days without success, and I recently received a warning about potential account deactivation.

The problem is that I am required to resubmit all my company and personal information for DAC7 compliance. However, verification process prompts that I have to enter verified phone number or new phone number (my number is already verified) , preventing me from completing the verification process. I have tried changing it to a different number, updating it, clearing cookies and browser history, but the issue remains the same.

Additionally, I have already opened a support case, but something seems to be wrong with it. The case was forwarded in a strange way, with no actual content, and I received a response stating that the email was forwarded to an Amazon support address where messages should not be sent, as it is an automatic mailbox.

I urgently need assistance as my inventory is already on its way and will arrive at the warehouse in a few days. Please help me resolve this as soon as possible.

Thank you in advance for your prompt support.

Best regards,

Not sure if it's just my luck but for 2 orders, seems USPS labels purchased through Amazon have been recycled for items (not mine) that were delivered some time ago in the recent past. Going to assume I'm out of luck on getting a refund because they show as delivered by USPS.

Happy Monday... :(

Today's email says that the change in policy has been delayed to 31 March 2025 to give sellers the time to enter their costs... does this mean that if we want our own costs to be applied then we have to do it in advance?

I am a seller with thousands of SKUs and 100s being added monthly...

Surely the only time our own cost would be relevant in relation to reimbursements is where a unit is lost and reimbursement owed AND the amount offered by Amazon for a reimbursement is lower than our "manufacturing cost" and ; and in such a situation, do we not have the opportunity to provide our own manufacturing cost and supporting documentation at that point?

Please can someone clarify?

Surely it would be unreasonable to expect that we provide manufacturing costs proactively for all our inventory...

Hello

Global Fba inventory report is not being updated for us, I use this report to know what quantity is available to send to FC at AWD.

I opened a case on this and support tells me it updates in 3 days, which was not true before.

I need this report to know what quantity I can send to FC.

If there is any other report that shows the quantity of units available to send to FC from AWD can anyone pls link me?

Link to report

https://sellercentral.amazon.com/reportcentral/GlobalFBAInventoryReport/1

can i still sell my products in fc processing? or do i have to wait it out till they are available to sell? when i look at the product it says active but 0 available and 250 in fc processing

I've tried to be a helpful member of this community, but I'm experiencing inconsistent moderation that makes it impossible to contribute effectively:

• Last week, I was silenced for 7 days without warning after providing dietary supplement compliance information with help page links. My posting privileges were restored with a reference to "customer review creation guidelines" (though the discussion wasn't about reviews). My post about this experience (link) has not received any clarification from moderators.
• Two hours ago, I received another warning for "off-topic commentary" on a post (link) where I was explaining OTDR calculations by referencing the 'Order Performance program policy'. My comment was directly addressing their question about OTDR discrepancies.

What's particularly confusing is that the feedback I receive from both post authors and forum moderators (like @Seller_hme3Wbydd1ihr's recent "Thanks as always for the helpful breakdown and link for OP, MH!" (link)) seems completely disconnected from these moderation actions. How can my contributions be simultaneously appreciated and punished?

I genuinely want to continue contributing to this community, but without understanding what I'm doing wrong, it's becoming impossible to know how to participate appropriately.

I hope most of you have come to know me as a rather rational person, but let me express an emotion this once: this is truly disheartening. Maybe it's time to reconsider how and where I can best contribute my time.

Recently, I have submitted a lot of complaint materials for products with compliance problems to Amazon for review, but in the past few months, all my products have not been reviewed! Without exception! These products: B0DRNT5PQ3, B0DR1KDGJV, B0DSMKW5HR, B0DMN5FML5, B0DF17R4XY, B0DSPQXQYF, B0DSPTKXYM, B0DT6VLDWP, B0DP96KQDL, all are not audited! There are too many unaudited products, and the cost of our products is very high, we will miss the hot selling period, and our losses will be very serious. We hope Amazon can help us review these products quickly!!

Dear Amazon Support Team,

I hope this message finds you well. I am writing to address a critical issue regarding the removal of our brand from all accounts and country (North America, Europe and the United Kingdom) on Amazon. We have not received any notifications, emails, or warnings explaining the reasons for this removal. Upon contacting Amazon customer service, we were informed that the relevant team did not provide any specific reasons for the removal. As a result, our brand is currently in an unregistered status, and we were advised to re-register and re-file our brand on Amazon.

However, after completing the re-registration process, our application was not approved, and we were instructed to submit an appeal. We promptly provided all necessary documentation as part of our appeal, but we have yet to receive any response from Amazon. This issue is of utmost importance to us, and we kindly request your assistance in expediting the review of our appeal.

CASE ID: 17294951351

Additionally, if the reviewing team has any concerns or requires further documentation from us, we would greatly appreciate it if you could inform us promptly so that we can provide the necessary information without delay.

We value our relationship with Amazon and are eager to resolve this matter as quickly as possible. Your prompt attention to this issue would be greatly appreciated.

Thank you for your understanding and support.

Best regards,

Ana