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Item was returned by buyer using an amazon label. The item was returned not to our address but to an address 300+ miles away in a different state. Buyer filed an a-z claim, we defended it by giving the tracking - UPS 1ZF2C2469082743953 - showing it was delivered to the wrong address. During the investigation of the a-z claim the transaction was automatically refunded by amazon due to the tracking showing it was delivered and 2 days passing. The only problem it was delivered somewhere else (Our return address has not changed in 20 years). A-Z claim was automatically closed since money was refunded. Now we can't file a safe-t claim since there was an a-z claim associated. No replies to replies to a-z claim and no help to be found anywhere. Any help on this would be greatly appreciated.

Order ID: 112-7250849-3801858

I just got this email after i listed a few new products i bought from a local wholesaler who sells sheets and bedding for over 30 years and i have invoices, BOL and the products i am new to amazon and dont want to have my account closed and i want to grow my amazon correctly please help

Hello Seller

As part of a review, your Amazon seller account has been temporarily deactivated. Your listings are not active in accordance with section 3 of the Amazon Business Solutions Agreement. We understand that this deactivation may be concerning for your business. To help you successfully reactivate your account, please review the following information and address the concerns.

Why is this happening?

In order to ensure that customers can shop with confidence on Amazon, we routinely request additional documentation from sellers to verify their account information and confirm authenticity of certain items.

To complete our review, submit the requested documents to confirm the authenticity of the following items. If you believe there has been an error, we still request that you submit documentation for the following items:

Is there not a clinical word for doing something you know is bad for you, but continue to still do it.

Every day.

For years.

As FBM.

Hello,

My product is in the baby category and has 2 x compliance requirements. I submitted all documents for both of these requirements over 3 months ago. One of them has been approved however the other one has been in "under review" for over 3 months now. Both compliance requirements required the exact same documentation, so if one has been approved than the other should not have any issues getting approval either.

I have been on the phone to Seller Support 10 times with no help and no change in the "under review" status.

As the deadline to meet the compliance requirements has now passed my listing is inactive and now blocked.

This delay now means I will miss out on the holiday peak sale period.

ASIN: B0DCTDTGRJ Case ID: 16013711301

Surely 3+months is excessive to have this under review? Please any assistance from an @Amazon employee would be very appreciated.

Thank you!

i have invoice in which billing address was different and amazon rejected the appeals so i changed the business address to match with the billing address so it demands verification so will amazon accepts the invoice after verification?

Hi, We've been trying to appeal our restricted products policy violation for our electronic face scrubber but it seems as though amazon support is not reading the actual appeal since they are rejecting it with the incorrect classification that we provided. We submitted it with the new fda classification but supports keep saying its rejected refering to the old classifcation as if it's an automated response. How can we get someone to actually read the appeal with the correct classfication? Case number ID 15941334171

@Seller_4GjtS9k0cnHHv @Seller_37l8i4vuvugjG @Seller_4GjtS9k0cnHHv @Seller_SBIjJooGeXSQ6 @Seller_JT2cdQLa0Oueg @Seller_d9q1Cuuva8Pjg

@Seller_pB5cNkUhpDlVP @Seller_4GjtS9k0cnHHv @Seller_R6oYCnTB9O1Uy @Seller_l3eCP9f1PtJXC @Seller_s3amN64nZ4y9V

@Seller_t9kvdr2yixQej

My account was suspended for possible counterfeiting.

When I received the letter, it indicated an ASIN that they had discovered through an audit of my account and I had to prove that the product was authentic. When I investigated, I found that it was a NIKE sock left over from a 2021 purchase at Shoes Canival registered by FBM.

I identify the invoice, the stocking, the statement of the card that I used to pay the purchase, I identify the purchase, I highlight all the important data that proves that the purchase was indeed made in this store; everything matches, but the person who receives the information does not accept what I sent, they ask me to send an invoice that does not exceed 365 days and it is rude what they ask because if I bought it in 2021 and there is proof that I bought it in 2021 because the account is still suspended because they want an updated invoice.

The abuses committed by the platform with us sellers are unacceptable. We are a company of seniors who decided to develop this business to not be a burden of the state and they have destroyed our source of income with their lack of empathy and common sense. We have been selling on the platform since 2019 with a clean track record, complying with all policies, everything is in order, but when they make a decision with our business they do not evaluate any of this.

I feel very helpless in this situation, I have been sending information for more than two months and I always get the same answer. It is an absolute abuse and I feel that my hands are tied, the people in charge of this type of situation cannot be human, because if they were, what is happening is alarming. The ease with which they destroy a business and people's lives, no matter what happens on the other side.

Hi everyone,

I’ve been exploring different shipping options for sending products to Amazon FBA warehouses, and I wanted to get your thoughts on this.

Recently, I’ve been checking whether it's cheaper to ship with Amazon Global Logistics (AGL). However, I’ve noticed a few challenges:

AGL doesn’t seem to give me the option to split shipments across multiple FBA warehouses.

When using Amazon’s Inventory Placement Service, it ends up being more expensive with AGL.

On the other hand, when I use Amazon’s Partner Carrier option, it allows me to split shipments into multiple (5 or so) FBA warehouses without paying extra for placement services, which significantly reduces costs.

From my perspective, AGL might only make sense when shipping directly to Amazon Warehousing and Distribution (AWD) since everything consolidates into a single destination?

Have any of you faced a similar situation? In your experience, when is it best to use AGL over the Partner Carrier option?

Thanks in advance for sharing your insights!

My account is abnormal, but there are still many goods that are reserved for storage and cannot be disposed of. I need to close the store. How can I handle this? Please reply as soon as possible. Thank you!