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Hi everyone,

I've been selling on Amazon since February, trying multiple different strategies in an attempt to boost sales. One of those strategies was to update my product images to see what combination worked best for getting clicks and sales. Unfortunately, now that I know which set of images actually produces some sales I've been trying to get my product listing images updated back for almost two months now. I've gone though every step-by-step guide in Seller University and every guide that has been sent to me by Seller Support. Every time I update the images the system says "Your changes should be reflected within 24 hours" (really 72 hours according to the Seller Support personnel I've talked to). I'll wait the designated amount of time and the images NEVER update. Has anyone else had this issue?

I've checked and made sure all of my images meet Amazon product listing guidelines, cleared my cache and tried multiple different browsers and I even had Seller Support confirm that the images should work. Knowing all this they can't seem to figure out why my listing won't update and keep giving me the same copy and paste answers (if they don't hang up on me first). If anyone has any advice on how to get my updated images to be accepted I would really appreciate it.

Thank you!

Dear @Seller_hme3Wbydd1ihr

We haven't received reply on Case ID - 16649006121 from 12 days. Could you please expedite it?

Regards

Team Trident

I have 2 shipments with moving "cancelled" appointments. Shipped with AGL thinking that would have helped. Well, it's been the opposite. Shipments with partner carriers get appts at warehouse no problem, meanwhile my 2 large AGL shipments keep getting appts then cancelling. Not to mention, leadtime on getting goods is crazy long. I cant even get my items DELIVERED. I shipped these out early SEPTEMBER!

No one is helping. This is a nightmare.

****1 shipment: FBA18DJ9MB51, case ID: ID 16601201081

Currently has a "11/29 black friday appt which will 100% be cancelled" This should have been delivered on 10.23!!

Nov 22, 2024 63326048991 Nov 29, 2024 Scheduled

Nov 13, 2024 62179048996 Nov 18, 2024 Cancelled

Nov 5, 2024 677825537 Oct 31, 2024 Cancelled

Oct 26, 2024 670293537 Oct 23, 2024 Cancelled

***2nd shipment: everytime I look appt gets getting pushed. FBA18FJCLS1M

Nov 22, 2024 63339048991 Nov 26, 2024 Scheduled

Nov 13, 2024 62151048996 Nov 19, 2024 Cancelled

Nov 4, 2024 677860537 Nov 9, 2024 Cancelled

Oct 31, 2024 675829537 Nov 9, 2024 Cancelled

@Seller_RSwABJNHpHnEZ

@Seller_hme3Wbydd1ihr

Please help. These were shipped out early September with plenty of time to get in in October, now its late November and I'm lost.

Hello,

It has been four days since I submitted my Brand Registry application, and it is still under review. Could there be an issue with the application? I haven’t received any response from Amazon, and I am very concerned.

Could you please help me?

Case ID: 16712592511

Im a new seller and I received a letter to verify my 1 item that I sorced legally from a store with a valid receipt. I'm trying to understand why im being picked on when there are 15 other sellers on the same listing. I don't even know if they are real and the fact that they have my personal emails they sent that email to my two personal emails has annoyed me and Amazon has not said anything to me about the listing. I'm trying to figure out how they obtained my personal information. Can anyone tell me what I should do with this? I have told them I don't mind providing a receipt however, I would like to know how they got both of my personal email addresses.

We are facing a critical issue with the Amazon Warehousing & Distribution (AWD) service. Our inventory was delivered on 11/13/24, but as of today, it has not been checked into the system. This delay is highly concerning, especially during the peak holiday season.

It is disappointing to experience such inefficiency with AWD. We trusted this service to streamline our supply chain, but delays like this make us reconsider its reliability. At this rate, we are regretting our decision to use AWD and are seriously evaluating the use of a 3PL provider for better control over our inventory.

This delay not only jeopardizes our sales but also impacts customer trust and overall business performance. We urge the Amazon team to escalate this matter immediately and resolve it without further delay.

Here are the relevant details for your review:

Shipment ID: STAR-RVCZAE776KGZY

Amazon Reference ID: 3P4N6VTG

@Seller_hme3Wbydd1ihr @Seller_RSwABJNHpHnEZ

ID: 16669662871

Hello everyone my brand registry application was rejected, and when i tired to file again it says "application for brand is under review" please someone help in what i can do to rectify this issue. thanks

Trying to replenish inventory of very slow selling product. I get "Product requires approval to sell"? Does that mean they no longer want this product?

Hi everyone,

I hope someone here can guide me because I’m facing a serious issue with one of my shipments.

I sent a shipment to Amazon's AWD warehouses, and the delivery was completed on November 11, 2024, at 1:00 PM PST to the IUSJ warehouse. My carrier provided me with a Proof of Delivery (POD) confirming that everything was delivered correctly.

The problem is that the shipment status on Amazon's shipping page hasn’t been updated since it was created on October 8. I contacted support twice and they informed me that there is no Appointment ID registered for this shipment. This left me confused since my carrier confirmed they used the correct Appointment ID, and everything was delivered as scheduled.

Every day that passes without this inventory being synced means I’m losing sales. I’ve tried resolving it with the support team, but there’s still no solution.

Has anyone here faced a similar issue? What steps would you recommend I take to ensure Amazon registers my shipment and processes my inventory? How can I escalate this case effectively?