Understandably no one wants their shipment to miss it’s scheduled delivery time. It’s a waste of time for Amazon, for LTL & FTL carriers and could result in a loss of sales for sellers if not corrected quickly.
There are a few fundamental problems with this policy change though:
1. Late Notice of Policy Change
Why are we, the people the policies affect, constantly the last to know about a change in policy? (serious question)
2. No Carrier Metrics available for Sellers
If a carrier misses the delivery time for our shipment, we have no metrics available in Seller Central to confirm and track this.
3. Consistent Failure is Vague
How many times is considered consistent? Every time, every other time, 2 times in the year…?
4. Carrier Specific Delivery Data Unavailable
As a seller I am interested in using the best carrier. If carriers have issues with delivering and Amazon knows about it, can we be made aware of carrier delivery data?
5. Seller’s Cannot Communicate with Amazon about Delivery Changes
There is no mechanism to share this information with Amazon for sellers. Only carriers can make appointments and communicate about them. How should we alert Amazon that our carrier will be unable to meet their delivery appointment?
Given the above I believe this is a policy that should be applied to Carrier Central not Seller Central. If carriers are unable to meet the delivery times given to them by Amazon in Carrier Central then they should be charged for Amazon’s time. Period. (The majority of professional carriers already charge an “Amazon Delivery Fee” to cover the additional work of managing an Amazon delivery. There is no need for Amazon to penalize sellers when there is an opportunity to just charge fees to carriers. Amirite?)
In addition missed delivery metrics by Carrier Central professional carriers should be shared by Amazon with sellers so we can make the best decision of who we want to use to deliver our merchandise.