BUSINESS CRITICAL ISSUE
For the 3rd year running, FBA has listed our Best Seller with thousands in the FBA center as ARRIVES AFTER X-MAS earlier than any of our other product which comparatively have as little as a few dozen units in stock.
This happens because the item sells so quickly the FBA center and algorithm cannot keep up with the sales rate. Yes, about half are in transfer/reserved BUT the other half is in the FBA centers.
The item is on BEST DEAL - which is useless considering it is tagged as ARRIVNG AFTER X-MAS.
To boot, we wanted to send in more of this item to spread it out in the FBA network BUT were restricted on total quantity allowed to be sent into FBA. ( We posted about this - allowed a HUGE inventory in DEC but almost NOTHING FOR NOVEMBER - when stock was required to be shipped.)
The algorithm is NOT working in predicting brisk best seller sales in peak season causing this bottleneck and unexplained reason for the AFTER XMAS TAG when there a thousand available and not in transfer or reserve and another thousand+ in transfer/reserve.
If a MODERATOR can JUMP IN to check on our case to escalate the SHIP AVAILABILITY to ARRIVES PRIOR TO XMAS - it would be much appreciated.
We are told that our inventory was 'refreshed' and the prior to x-mas tag will change once it takes effect? We asked what that meant - no response?
Case#16866586551
As it stands, as has happened for the last 3 years, we will be left with this inventory we COULD HAVE SOLD in peak season simply because it is NOT made available PRIOR TO XMAS there being thousands in stock and available (and NOT in FBA transfer/reserved - these are in the centers and available).
Here is the outcome of tagging the thousands of units after xmas:
1. We are unable to sell the stock prior to xmas - peak selling
2. We are left paying FBA storage in off season
3. We paid HIGH advertising dollars for the item with the goal to selling available units PRIOR TO XMAS - the advertising dollars are wasted - not to mention consumers clicking seeing the tag AFTER XMAS and not purchasing. We would not have advertised nor done the BEST DEAL if we has known for unkown reasons an item with thousands would not be available for 2 day prime ship on Dec 17th.
4. The item peak season stock transfers to off season with then a low sell through affecting our IPI - thus limiting stock we can send in next 4th quarter
5. In summary - we lose sales, pay excess storage, pay excess ads and then get restricted to in levels of stock to send into FBA
Why is an ASIN with 3 units in stock showing as arriving BERORE XMAS in all spot check zip codes, but the best seller with thousands available showing as arriving AFTER XMAS in all spot check across the country zip codes?
If a moderator can look into this TIME SENSITIVE to have this ITEM tagged ARRIVES PRIOR TO XMAS - it would be much appreciated.
Tagging Moderators who have replied to our previous posts about this very same issue in previous years and/or as feedback requested:
@Seller_Udi0JNbTrsmUV @Seller_s3amN64nZ4y9V @Seller_OOVUXZLmb2UEH