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Greetings!

I was out last week, but again again with another edition of Fulfill Orders Friday, and this week we're getting into the holiday spirit. As we dive into the busiest shopping season of the year, share your best tips for managing the holiday rush while spreading some cheer!

I'd love to hear your thoughts on:

  • What's your top tip for keeping inventory organized during the holiday chaos?
  • What's your strategy for handling last-minute holiday orders?
  • How do you maintain team morale during long hours of holiday fulfillment?
  • What's your go-to method for quickly processing returns after the holidays?

Share your best holiday fulfillment tip below. Your insight could be the secret sauce another seller needs to make this season bright (and profitable)!

Wishing you all a successful and merry holiday selling season!

P.S. Don't forget to upvote the tips you find most helpful - let's see which holiday hacks come out on top!

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UCC-3 Termination form needed
by Seller_OtR87oGUW9PVn

Hello, my lawyer just discovered that Amazon has a lien out on a loan that I took with Amazon Lending back in 2017. This is an emergency, Amazon, if you could please help me as I am not able to proceed with my current situation (I am going through something personal) without the needed UCC-3 Termination form.

My account is in good standing, with good account health, nothing wrong. All Amazon loans were paid off without missing one payment and I have no loan now, all has been paid in full.

I paid off all loans and I am requesting a copy of the UCC-3 termination form.

Would an Amazon representative reading this please help, thank you!!

The case ID is 16883826531.

Thank you very much! Nano, I noticed you helped another seller with this, if you could please help me too, thank you!

@Seller_zukQNO61PzGck @Seller_pAPBCLhysbW5T @Seller_SBIjJooGeXSQ6 @Seller_DNQA7tfAOJG6T @Seller_c2KLMXKhUYF3u

@Seller_DNQGSsdC7DccM @Seller_JT2cdQLa0Oueg

@Seller_guLNtDGZuva40 @Seller_ovM5p622oIbGp

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Search supressed not working
by Seller_X5yt3yGbOoAK5
Amazon replied

My search suppressed is not working and I contact Amazon support and he said is because I am searching in Naples, Italy instead of USA!!!! The representative is not even saw that there is Naples in Florida, USA. He said that my search is not working because I am more than 90 days without sale. How can I have sale if I just found out that they put my account INACTIVE because they wanted that I add a Description in another field that is not in the Fullfilment. And when i tried to open my fullfilment there is an error! It's incredible that with all this money that Amazon makes with us, they don't care about selers. Can someone help me!!!!! I need my product showing up!

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1 reply
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PRODUCTS BEING RETURNED IN USED CONDITION
by Seller_FAf2BjEFGtrGA

Looking for help from other FBM sellers.

We receive a TON of cosmetics/health & beauty returns where the buyer has "tried" the product and fraudulently returns it NO LONGER IN ORIGINAL CONDITION. They lie and claim there are issues with the product when there are not and of course, always choose a seller faulted reason for the return reason. Since we are forced to participate in full refund at first scan (& have opted out of free returns), we must spend large amounts of time filing Safe T Claims to get reimbursed for the return shipping and legit restocking fees we are due that were incorrectly refunded. However, we keep getting denied - most of the time with NO explanation as to why. Sometimes they just reply "There is no reimbursement due on this order". The most popular answer we receive is - "The refund was issued for the order in accordance the return preferences on your account. For more information how to set your return preferences, visit "Set your return preferences"

Can anyone please help to provide verbiage so these can successfully be appealed? I am so frustrated!!!

1 vote
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Status inactive USA
by Seller_AI1Yjc2c0fiN3
Amazon replied

Hello! I also opened an account on Amazon Seller the other day, I preferred to have it active for the USA, I have made Mexico and Canada inactive for the moment, specifically because the money in my card account was taken but the account has been inactive for the USA for a few days, how long does it take to activate the account? I don't understand why the card with which the payment was made is being refused in the account. Thank you.

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Hello,

I had scheduled the video call for identity verification. When I connected 5 minutes before, it gave an internal error.

I tried several times to connect to the link that they sent me by email, but I was unsuccessful. I changed browsers and I kept getting an internal error. I tried with my cell phone and the same thing.

Now I scheduled another call again, but how can you help me to find out what the problem is, because I have a good internet connection, I use a MacBook from the latest and I have updated the OS and the truth is that I have the requested documents to show, but this internal error that it gives within the seller center is beyond my knowledge.

How could I reconnect and not have the same problem happen?

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BUSINESS CRITICAL ISSUE

For the 3rd year running, FBA has listed our Best Seller with thousands in the FBA center as ARRIVES AFTER X-MAS earlier than any of our other product which comparatively have as little as a few dozen units in stock.

This happens because the item sells so quickly the FBA center and algorithm cannot keep up with the sales rate. Yes, about half are in transfer/reserved BUT the other half is in the FBA centers.

The item is on BEST DEAL - which is useless considering it is tagged as ARRIVNG AFTER X-MAS.

To boot, we wanted to send in more of this item to spread it out in the FBA network BUT were restricted on total quantity allowed to be sent into FBA. ( We posted about this - allowed a HUGE inventory in DEC but almost NOTHING FOR NOVEMBER - when stock was required to be shipped.)

The algorithm is NOT working in predicting brisk best seller sales in peak season causing this bottleneck and unexplained reason for the AFTER XMAS TAG when there a thousand available and not in transfer or reserve and another thousand+ in transfer/reserve.

If a MODERATOR can JUMP IN to check on our case to escalate the SHIP AVAILABILITY to ARRIVES PRIOR TO XMAS - it would be much appreciated.

We are told that our inventory was 'refreshed' and the prior to x-mas tag will change once it takes effect? We asked what that meant - no response?

Case#16866586551

As it stands, as has happened for the last 3 years, we will be left with this inventory we COULD HAVE SOLD in peak season simply because it is NOT made available PRIOR TO XMAS there being thousands in stock and available (and NOT in FBA transfer/reserved - these are in the centers and available).

Here is the outcome of tagging the thousands of units after xmas:

1. We are unable to sell the stock prior to xmas - peak selling

2. We are left paying FBA storage in off season

3. We paid HIGH advertising dollars for the item with the goal to selling available units PRIOR TO XMAS - the advertising dollars are wasted - not to mention consumers clicking seeing the tag AFTER XMAS and not purchasing. We would not have advertised nor done the BEST DEAL if we has known for unkown reasons an item with thousands would not be available for 2 day prime ship on Dec 17th.

4. The item peak season stock transfers to off season with then a low sell through affecting our IPI - thus limiting stock we can send in next 4th quarter

5. In summary - we lose sales, pay excess storage, pay excess ads and then get restricted to in levels of stock to send into FBA

Why is an ASIN with 3 units in stock showing as arriving BERORE XMAS in all spot check zip codes, but the best seller with thousands available showing as arriving AFTER XMAS in all spot check across the country zip codes?

If a moderator can look into this TIME SENSITIVE to have this ITEM tagged ARRIVES PRIOR TO XMAS - it would be much appreciated.

Tagging Moderators who have replied to our previous posts about this very same issue in previous years and/or as feedback requested:

@Seller_Udi0JNbTrsmUV @Seller_s3amN64nZ4y9V @Seller_OOVUXZLmb2UEH

4 votes
1 vote
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13 replies
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Casse ID 16724893901

Amazon said USPS has rejected the postage refund you requested for order 114-4760320-5151419 on 10/26/24 for the following reason: The item is in the mailstream, but it is not used.

I cannot get a refund from USPS because I did not ship out this item, the buyer cancelled it and I cancelled the label ONE MONTH AGO and I got a response that the label was rejected today.

@Seller_RsATYbG9XP0HP @Seller_zukQNO61PzGck @Seller_ovM5p622oIbGp @Seller_1KYLYkgAlu4xX

@Seller_Udi0JNbTrsmUV @Seller_F4AbbFj6ovBk3 @Seller_RSwABJNHpHnEZ @Seller_nS0jcFQNDLG3e @Seller_l3eCP9f1PtJXC @Seller_4GjtS9k0cnHHv @Seller_FJwyF3iu5qxUY @Seller_s3amN64nZ4y9V @Seller_guPeMXBrBxqyU @Seller_YeWcEeTwlVO93 @Seller_aEROSwwdnzGiU @Seller_OOVUXZLmb2UEH @Seller_q5VULSdzfEHW0 @Seller_khUF6HPR2AHxu @Seller_RTAKHeZqlPLvF @Seller_GEZPMc4CeQfh6

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Able to close Candadian and Mexican storefronts to save money?
by Seller_p2VTYfQ5YNHAg
in group

Hi. I have storefronts active in the US, Canada, and Mexico. However, I only sell items in the US, but get charged for all three storefronts. Is there a way to close the Canadian and Mexican storefronts while still keeping my US store?

0 votes
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I faced problem. In my account is showing not correct registration number. To change it Amazon support telling me that I can do it using the VAT information page. I am sending here screenshot what I see. Nothing! I have been clean the cash, I have been using apple, windows, chrome, Firefox, safari. No matter of what I am using I have this - nothing

I need to change information because in my account I have not correct one, and I can not go trough DAC7 because of it. I have been opened a lot of cases about this starting from summer, and no updates. No help.

please guide me how to resolve this situation!!

0 votes
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3 replies
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Hello,

I’m seeking guidance on a recurring issue with my listing for the Professional Smart Cupping Massager with Remote (ASIN B0CF5FNSXR).

Amazon previously deactivated my listing for an alleged patent infringement, only to later confirm it was an error. They reinstated my ASIN with this message:

"We removed listing restrictions and the Account Health policy violation record for the following content:

ASIN: B0CF5FNSXR

Complaint ID: 16723183731

In our efforts to protect our customers, we sometimes err on the side of caution. We apologize for any inconvenience this has caused."

However, the listing was deactivated again for the same claim. This repeated error has significantly affected my business, especially during the peak holiday season.

To address the claim, I’ve submitted:

A Comparison and Analysis Document outlining clear differences between my product and the complainant’s.

A Letter of Non-Infringement from my attorney confirming no overlap in functionality, design, or purpose.

Despite providing these, my appeal remains unresolved. Has anyone experienced similar issues, and how did you expedite the process? Any advice would be greatly appreciated!

Thank you in advance for your help.

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1 reply
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