Welcome to Seller Forums

@Seller_Udi0JNbTrsmUV

Can QR codes direct customers to our website (outside of Amazon) where we provide additional product information? We do not request or influence customers to leave positive reviews; we simply ask them to share a review or contact us with any concerns through the platform where they purchased the product.

Hello, we will register a brand registered in the USPTO in the brand registry section of Amazon. I am an authorized seller of a registered brand in America. I have a sales contract, license agreement, and proforma invoices stating that I am an authorized seller of the brand. However, when I searched the forums in general, I saw that it was written that the American company address of the brand owner in the USPTO and the address of the American company of the Amazon account owner (i.e. the Amazon account business address that will register the brand) should be the same as the address of the American company. I have a different American company that belongs to me as the authorized seller of the brand, will I encounter any problems while registering the brand, please answer. Thank you

After submitting documents to renew our small business certification for the new year(been doing this for several years), Amazon has suspended our small business certification for some reason. After creating a case, I was told "Our review find that your account is not linked to the brand’s registration as a brand owner in Brand Registry." We don't own a brand have not registered a brand. I can't seem to get an explanation as to what's going on. This has not happened the last several times we have submitted updated documents for renewal, so what has changed this year?

Can I get a @Seller_nUXRIxpv1gT6F to look into this or provide more details? Thank you @Seller_37l8i4vuvugjG @Seller_pAPBCLhysbW5T@Seller_SBIjJooGeXSQ6

CASE 17402003721

Hi, I've sent money through seller wallet, but the receiver said the money didn't came. The transaction ID is [moderator removed personal information]

Thanks in advance

For ASIN: B0C9K1ZTD3

I never add this product in my inventory.

Amazon says I intend to sell it.

Is it a bug?

I feel very bad when amazon accuse me. Because amazon is a system.

Hello,

We are experiencing an issue with stranded inventory under the "Fix Stranded Inventory" section:

The page shows only 3 available units to fix, but when hovering over the inventory count, it indicates:

• 1,000+ reserved units for one SKU
• 900+ reserved units for another SKU
• 600+ reserved units for another SKU

However, in the Inventory Management page, all products show 0 available and 0 reserved, which contradicts the stranded inventory data.

Removal issue: When attempting to remove the 3 available units in Fix Stranded Inventory, the removal page shows 0 units, making it impossible to take action.

We are trying to clear out our inventory to avoid ongoing storage fees, but this issue is preventing us from doing so. We have tried reaching out to Amazon support multiple times but haven't received a clear resolution.

Questions:

1. Why is there a discrepancy between Fix Stranded Inventory and the Inventory Management page?
2. How can we remove or release the reserved inventory so that we can process removal?
3. Why does the removal page show 0 units when the Fix Stranded Inventory page still shows available inventory?

Has anyone else experienced this issue? Any help or guidance would be greatly appreciated!

Thanks in advance!

My brand registered on Amazon in 2019 under one name. We changed the brand name slightly in 2021 (removed a letter and took the Inc off). We own the trademark for both the new name and the old name. Amazon has approved the trademark for the new name in Brand Registry and associated the old name to it (without the Inc.). Our products still show under the old name because Amazon refuses to let us update them.

Multiple of our listings have been highjacked by everyone's favorite highjacker- dzotmyn. I'm trying to have the brand restored to our original brand. However, when I go in to make changes to listings under the original name, I sometimes get a message that the brand name is not approved by Amazon (although, we've been selling under that brand for 6 years). For the life of me, I cannot figure out what to do to make our inventory clean and would like to speak to someone knowledgeable in seller support (I know, I know) that can help me untangle this.

Before our first brand highjacking, everything worked well. I could make edits to the listings and I was satisfied (but not happy) with using the old brand name. I just want to be able to sell my products and give Amazon their chunk and go on with my life. Unfortunately, I've already spent 30 minutes creating a support case and speaking to seller support to be told that seller support can't help me and they will send me a link to create a new support case. (Case ID: 17373029031)

@Seller_t9kvdr2yixQej or @Seller_PIHyltK09pbl3are you able to offer assistance? Last time I had a similar issue, it took weeks to resolve and I'm still unable to edit my product.

Hello @Micah_Amazon @Rose_Amazon @Cade_Amazon @CR_Amazon @Steve_Amazon @Tiff_Amazon @Emet_Amazon @LeviDylan_Amazon @Jameson_Amazon

@Blake_Amazon

My Seller Wallet has been having issues in verifying my credentials/information. It has come to a point that it is not loading and moving forward. By this I am not able to carry forward my selling in amazon central. This is a major problem. Please reply ASAP.

We are selling in the electric walking stick and received a Product Compliance Request and submitted all of the required documentation. Steps we have taken below:

(1) Compliance request received

(2) Submitted all required documentation

(3) Compliance request "Under Review"

(4) Rejected by the team with a very generic reason

(4) Many calls with the support team, no one is able to help

(5) Made changes, Submitted a new request

6) Rejected again for a different reason nowl still very generic (Very hard to understand why they are rejecting it.

(7) Tried sellr support again; they don't even know why it was rejected.

(8) Submitted 4-5 more times after this

(9) keep getting rejected withouth any clear explanation

We have tried everything we can to get this case pushed forward, but there is no resolution in sight. Does anyone have advice on next steps? Any help on this would be greatly appreciated!

PLEASEE HELPPP

Thanks