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this order 111-6841585-8396252 has delivered after estimated delivery dates ,and buyer has already filled claim and got refund , I contacted the buyer to reverse the refund or return but no reply , what I can do in this case ? the order is expensive and my lost is huge , can you contact buyer ? I really need your help admin !

how to fix listing "unit count" to the right type and

Hello,

We are registered with Amazon Brand Registry and are the original creator and Brand Owner of a listing that's title has been changed.

The title has been changed to "1" which is clearly an error. We have opened multiple case logs, most recent Case ID: 16897337851 and have not received any help.

We have FBA inventory in stock and need the title updated as soon as possible. Can someone please help with this??

Thank you for your help!

Okay, I will be posting truths, facts I have observed after being on the Platform for over 2 years (I guess) and why FBA Wholesale is not a viable business model unless Amazon fix these things, in this brief I will be sharing first thing that as far as I understood makes Amazon totally unsafe place for its 3rd Party sellers.

Policy on LOA or Letter of Authorization.

So few months back out of nowhere we received section 03 performance notification of in-authenticity about one of our products and Amazon demand two things

1. Video call interview.

2. All supply chain documents including LOA.

We had everything except for LOA and we were given 14 days to appear for video call interview, we approached distributor to get us brand LOA and after pleading to distributor and brand, we were given LOA for that product, proving that we were selling legit product.

We had plans to invent over $50k in this business model this year but after this LOA episode, Amazon made us really think about it, after thorough consideration we decided to close our Amazon business, because we have been selling listings that brands allowed 3p seller to sell on Amazon but those brands were not giving LOA to anyone and since Amazon policy includes LOA to prove supply chain.

We couldn't take this risk further, we believe Amazon unreasonable policy with regards to LOA means Amazon doesn't want any 3p seller anymore.

And if you don't have LOA that means as per Amazon policy you selling counterfeit even if you have sales agreement, invoices, bank statements, receipts, shipping labels, purchase orders, even if you were shipping directly from the brand warehouse etc but if you don't have LOA, you are doomed and Amazon will suspend/deactivate you for good (i heard after video call, if they suspend/deactivate you, that means game over for good), so that wastes your years of efforts, money invested into building your business but also Amazon seizes your funds and destroys your inventory because again you are guilty unless you have LOA.

This is one reason we are quitting on Amazon, in the next number of posts I will share few more.

Order ID 113-9085240-5832202

Buyer gave incorrect address and we issued a refund minus shipping when item came back to us. Buyer then tried to get us to ship to another location but we declined. Buyer filed AtoZ for shipping costs and AtoZ refunded her shipping costs too and deducted it from my account.

I purchased the label with Amazon buy shipping how am I not protected from an incorrect address.

@Seller_RsATYbG9XP0HP

@Seller_zukQNO61PzGck

@Seller_ovM5p622oIbGp

@Seller_1KYLYkgAlu4xX

@Seller_Udi0JNbTrsmUV @Seller_F4AbbFj6ovBk3 @Seller_RSwABJNHpHnEZ @Seller_nS0jcFQNDLG3e @Seller_l3eCP9f1PtJXC @Seller_4GjtS9k0cnHHv @Seller_FJwyF3iu5qxUY @Seller_s3amN64nZ4y9V @Seller_guPeMXBrBxqyU @Seller_YeWcEeTwlVO93 @Seller_aEROSwwdnzGiU @Seller_OOVUXZLmb2UEH @Seller_q5VULSdzfEHW0 @Seller_khUF6HPR2AHxu @Seller_RTAKHeZqlPLvF @Seller_GEZPMc4CeQfh6

Dear Amazon Seller Community,

@Seller_8hQgfj6OVZYse @Seller_zukQNO61PzGck @Seller_nt9X7GoCkqXGB @Seller_SBIjJooGeXSQ6 @Seller_pAPBCLhysbW5T @Seller_khUF6HPR2AHxu

We are a new small business Creating safe and effective plant-derived skincare. It is organic, vegan cleansers. Despite providing all required documentation, our ASIN has been misclassified as a “Skin Lightening/Whitening” product. Our product contains NO mercury or bleaching agents and does not claim to lighten or whiten skin. Its only active brightening ingredient is Vitamin C, which promotes an even skin tone but doesn’t bleach or lighten.

We’ve submitted the following documents:

ISO Certification

cGMP Compliance Documentation

Safety Data Sheets

Product Images with Full Ingredient List

Despite our efforts, we keep receiving generalized responses and case closures. We even removed terms like “dark spot removal” and “anti-aging” from our listing, yet the issue persists.

Amazon Team, we are now in the holiday sales season, and our business is suffering. Every day our listing stays inactive, we lose critical sales during this peak shopping period. We’ve put everything into launching our business, and this situation is beyond disheartening.

We are ready to comply with any additional requests if specific, feedback is provided. All we ask is for a fair review so we can return to selling and save our business.

Relevant Case IDs:

16864866861

16866975371

Thank you for your time and consideration.

Hello,

I received a notification that my account was deactivated due to another seller abuse. I’m not aware what exactly caused Amazon to believe so because I didn’t do anything. I requested information to understand what review Amazon is talking about, but was told by Amazon Account Health team that Amazon can’t provide any specific information regarding my account deactivation. 

They told me to submit an appeal which I did. The appeal was not accepted saying that they don’t have enough information to review my appeal. 

I contacted Account Health reps multiple times but each time they give robotic answers that I need to provide evidence for something I have not done and that it’s not possible to provide any specific information for me. I was accused by Amazon but Amazon refuses to share any information. 

I submitted evidence from my personal account where I only left 1 review very long time to completely unrelated product, which clearly doesn’t have to do anything with my business account deactivation. 

I’m completely lost and no one is helping me. This situation is affecting me financially and mentally. 

Please someone help me. 

@Seller_zukQNO61PzGck @Seller_l7Jtck9jxnEA0 @Seller_7e4TizkSOVtBf @Seller_PIHyltK09pbl3 @Seller_RsATYbG9XP0HP @Seller_GEZPMc4CeQfh6 @Seller_F4AbbFj6ovBk3

@Seller_1KYLYkgAlu4xX

Case IDs:

16883978961

16894388301

16896962881

16896968311

Hello,

We received suspected IP violation from Amazon for our listing. Amazon wants us to submit letter of authorization from the rights owner/manufacturer. We have the authorization but we do not know where to submit it. Amazon told us to edit the listing or send them LOA to appeal.

Can anybody let us know where we can submit the LOA?

Our case id is 16876938031

@Seller_pAPBCLhysbW5T@Seller_SBIjJooGeXSQ6

I have had my account deactivated for 6 months and I have not received any responses from Amazon, and the account health is at 200 and everything else is in order, but they do not enable it for me.

I would like you to give me some help because I want to start selling since I have a family to support.

Otherwise I don't know what other alternative there is, for example creating another account from scratch with my same data? because I have not sold a single product in this account.

It would be good if you could advise me a little or give me some advice on this issue since this is all a technical problem and you who are on that side and more involved in the technical part of the platform know how everything is working well.

I simply did not violate anything, I only saw a message a week after I sent it in which Amazon requested documents such as the bank statement and after that they deactivated my account. I have subsequently sent appeals and was only able to meet on a video call, which after showing everything they responded to me after 10 days and told me that it was not possible to reactivate my account, and I do not know the reason for this since I was totally honest.

What I suspect is that I had an appointment for a meeting but in a section it told me that if I got an appointment earlier I could connect so I waited and I connected to a meeting before the scheduled one and after that they told me that they were cancelling the scheduled meeting and I am afraid that is why they did not approve my call.

I hope for a prompt response

sincerely

NICOLAS DOMINGO LATTANZI