Brand Registry Nightmare- Is there anyway to talk to someone to get some assistance?
My brand registered on Amazon in 2019 under one name. We changed the brand name slightly in 2021 (removed a letter and took the Inc off). We own the trademark for both the new name and the old name. Amazon has approved the trademark for the new name in Brand Registry and associated the old name to it (without the Inc.). Our products still show under the old name because Amazon refuses to let us update them.
Multiple of our listings have been highjacked by everyone's favorite highjacker- dzotmyn. I'm trying to have the brand restored to our original brand. However, when I go in to make changes to listings under the original name, I sometimes get a message that the brand name is not approved by Amazon (although, we've been selling under that brand for 6 years). For the life of me, I cannot figure out what to do to make our inventory clean and would like to speak to someone knowledgeable in seller support (I know, I know) that can help me untangle this.
Before our first brand highjacking, everything worked well. I could make edits to the listings and I was satisfied (but not happy) with using the old brand name. I just want to be able to sell my products and give Amazon their chunk and go on with my life. Unfortunately, I've already spent 30 minutes creating a support case and speaking to seller support to be told that seller support can't help me and they will send me a link to create a new support case. (Case ID: 17373029031)
@Dougal_Amazon or @Sandy_Amazonare you able to offer assistance? Last time I had a similar issue, it took weeks to resolve and I'm still unable to edit my product.
Brand Registry Nightmare- Is there anyway to talk to someone to get some assistance?
My brand registered on Amazon in 2019 under one name. We changed the brand name slightly in 2021 (removed a letter and took the Inc off). We own the trademark for both the new name and the old name. Amazon has approved the trademark for the new name in Brand Registry and associated the old name to it (without the Inc.). Our products still show under the old name because Amazon refuses to let us update them.
Multiple of our listings have been highjacked by everyone's favorite highjacker- dzotmyn. I'm trying to have the brand restored to our original brand. However, when I go in to make changes to listings under the original name, I sometimes get a message that the brand name is not approved by Amazon (although, we've been selling under that brand for 6 years). For the life of me, I cannot figure out what to do to make our inventory clean and would like to speak to someone knowledgeable in seller support (I know, I know) that can help me untangle this.
Before our first brand highjacking, everything worked well. I could make edits to the listings and I was satisfied (but not happy) with using the old brand name. I just want to be able to sell my products and give Amazon their chunk and go on with my life. Unfortunately, I've already spent 30 minutes creating a support case and speaking to seller support to be told that seller support can't help me and they will send me a link to create a new support case. (Case ID: 17373029031)
@Dougal_Amazon or @Sandy_Amazonare you able to offer assistance? Last time I had a similar issue, it took weeks to resolve and I'm still unable to edit my product.
4 replies
Dougal_Amazon
Hello @Seller_faQOqtScXV7Di,
Dougal here from the Community Manager Team and yes, I can assist. You state here that you are having this issue with multiple ASINs so ideally, I would like to review all those ASINs so I can potentially group them together in an escalation to fix everything at once.
The case ID you provided lists 2 ASINs and looking into those, I do see an action I can take to work toward correcting them. Do you have any other ASINs in your catalog that are having the same or similar issue? If so, are any of those associated with a case ID and if so, can you provide that case ID here?
Looking forward to assisting further.
Best, Dougal
Brand Registry Nightmare- Is there anyway to talk to someone to get some assistance?
My brand registered on Amazon in 2019 under one name. We changed the brand name slightly in 2021 (removed a letter and took the Inc off). We own the trademark for both the new name and the old name. Amazon has approved the trademark for the new name in Brand Registry and associated the old name to it (without the Inc.). Our products still show under the old name because Amazon refuses to let us update them.
Multiple of our listings have been highjacked by everyone's favorite highjacker- dzotmyn. I'm trying to have the brand restored to our original brand. However, when I go in to make changes to listings under the original name, I sometimes get a message that the brand name is not approved by Amazon (although, we've been selling under that brand for 6 years). For the life of me, I cannot figure out what to do to make our inventory clean and would like to speak to someone knowledgeable in seller support (I know, I know) that can help me untangle this.
Before our first brand highjacking, everything worked well. I could make edits to the listings and I was satisfied (but not happy) with using the old brand name. I just want to be able to sell my products and give Amazon their chunk and go on with my life. Unfortunately, I've already spent 30 minutes creating a support case and speaking to seller support to be told that seller support can't help me and they will send me a link to create a new support case. (Case ID: 17373029031)
@Dougal_Amazon or @Sandy_Amazonare you able to offer assistance? Last time I had a similar issue, it took weeks to resolve and I'm still unable to edit my product.
Brand Registry Nightmare- Is there anyway to talk to someone to get some assistance?
My brand registered on Amazon in 2019 under one name. We changed the brand name slightly in 2021 (removed a letter and took the Inc off). We own the trademark for both the new name and the old name. Amazon has approved the trademark for the new name in Brand Registry and associated the old name to it (without the Inc.). Our products still show under the old name because Amazon refuses to let us update them.
Multiple of our listings have been highjacked by everyone's favorite highjacker- dzotmyn. I'm trying to have the brand restored to our original brand. However, when I go in to make changes to listings under the original name, I sometimes get a message that the brand name is not approved by Amazon (although, we've been selling under that brand for 6 years). For the life of me, I cannot figure out what to do to make our inventory clean and would like to speak to someone knowledgeable in seller support (I know, I know) that can help me untangle this.
Before our first brand highjacking, everything worked well. I could make edits to the listings and I was satisfied (but not happy) with using the old brand name. I just want to be able to sell my products and give Amazon their chunk and go on with my life. Unfortunately, I've already spent 30 minutes creating a support case and speaking to seller support to be told that seller support can't help me and they will send me a link to create a new support case. (Case ID: 17373029031)
@Dougal_Amazon or @Sandy_Amazonare you able to offer assistance? Last time I had a similar issue, it took weeks to resolve and I'm still unable to edit my product.
Brand Registry Nightmare- Is there anyway to talk to someone to get some assistance?
My brand registered on Amazon in 2019 under one name. We changed the brand name slightly in 2021 (removed a letter and took the Inc off). We own the trademark for both the new name and the old name. Amazon has approved the trademark for the new name in Brand Registry and associated the old name to it (without the Inc.). Our products still show under the old name because Amazon refuses to let us update them.
Multiple of our listings have been highjacked by everyone's favorite highjacker- dzotmyn. I'm trying to have the brand restored to our original brand. However, when I go in to make changes to listings under the original name, I sometimes get a message that the brand name is not approved by Amazon (although, we've been selling under that brand for 6 years). For the life of me, I cannot figure out what to do to make our inventory clean and would like to speak to someone knowledgeable in seller support (I know, I know) that can help me untangle this.
Before our first brand highjacking, everything worked well. I could make edits to the listings and I was satisfied (but not happy) with using the old brand name. I just want to be able to sell my products and give Amazon their chunk and go on with my life. Unfortunately, I've already spent 30 minutes creating a support case and speaking to seller support to be told that seller support can't help me and they will send me a link to create a new support case. (Case ID: 17373029031)
@Dougal_Amazon or @Sandy_Amazonare you able to offer assistance? Last time I had a similar issue, it took weeks to resolve and I'm still unable to edit my product.
4 replies
4 replies
Dougal_Amazon
Hello @Seller_faQOqtScXV7Di,
Dougal here from the Community Manager Team and yes, I can assist. You state here that you are having this issue with multiple ASINs so ideally, I would like to review all those ASINs so I can potentially group them together in an escalation to fix everything at once.
The case ID you provided lists 2 ASINs and looking into those, I do see an action I can take to work toward correcting them. Do you have any other ASINs in your catalog that are having the same or similar issue? If so, are any of those associated with a case ID and if so, can you provide that case ID here?
Looking forward to assisting further.
Best, Dougal
Dougal_Amazon
Hello @Seller_faQOqtScXV7Di,
Dougal here from the Community Manager Team and yes, I can assist. You state here that you are having this issue with multiple ASINs so ideally, I would like to review all those ASINs so I can potentially group them together in an escalation to fix everything at once.
The case ID you provided lists 2 ASINs and looking into those, I do see an action I can take to work toward correcting them. Do you have any other ASINs in your catalog that are having the same or similar issue? If so, are any of those associated with a case ID and if so, can you provide that case ID here?
Looking forward to assisting further.
Best, Dougal
Dougal_Amazon
Hello @Seller_faQOqtScXV7Di,
Dougal here from the Community Manager Team and yes, I can assist. You state here that you are having this issue with multiple ASINs so ideally, I would like to review all those ASINs so I can potentially group them together in an escalation to fix everything at once.
The case ID you provided lists 2 ASINs and looking into those, I do see an action I can take to work toward correcting them. Do you have any other ASINs in your catalog that are having the same or similar issue? If so, are any of those associated with a case ID and if so, can you provide that case ID here?
Looking forward to assisting further.
Best, Dougal
