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Morning everyone.

I Could be losing my account in the next few days, its day 4 and they said it needs to be over 250 within 7 days.

Over the last week, I have had 12 suspected intellectual violations.

8 are low impact and I can sort these as its a letter of authorisation from the brand over. ( 1 as been improved and 7 I have just sent amazon the letter )

My biggest worry is the 4 high impact violations, such as a sweet vending machine filed with gum and I didnt notice it at the time, but it had a dubble bubble logo inside the machine for the gum ( which by rights as to have in the machine as the logo also states the ingredients on it. )

For about 10 years I have listed under MVS Wholesale - approved by Amazon when I applied and showed them our logo on th eboxes which they accepted. ( Didn't trademark it )

Then a few months ago, someone took our name trademarked it and threw us off a few listings. Now I cannot even edit listings I have made, so I cannot put right any of the 4 high impacted asins to save my account.

Im preying that the 7 low impacts ( 8 if you include the 1 approved earlier ) is enough to increase my score back over 250 - but I just dont know how much higher it will take my score..

Anyone over come this and know how to deal with this problem ?

Also , anyone know how long it after a violaion as been removed before the score goes back up ?

Best regards Mike

Hi,

Not sure if anyone has any past experience with using Holiday mode or not,

We are FBM and had an issue with our printer yesterday, originally we just turned our Prime badge off to slow the pace of orders but in the end turned on holiday mode for around 2 hours in the afternoon,

Since going back live, our sales have hit a total slump, I have read that it shouldn't make any difference to listings/rankings/buy boxes etc but do others have any past experiences and know if it does take a good 24-48 hours or even longer to have the same momentum as before,

Thanks,

Hi all,

Curious to hear what other sellers think about this situation – it's something that’s come up repeatedly for us, and I suspect we’re not alone.

Here’s the scenario:

A customer initiates a return on an FBA order. The item is never actually returned to Amazon. After 45 days, Amazon reimburses us – but for far less than the original sale price.

Example:

• Sale Price: £8.99
• Reimbursement Amount: £2.67
• Commission Refund: £1.34 (Amazon keeps 20%, i.e. £0.33)

So, Amazon fulfils the order, the customer never sends the item back, and we end up with a fraction of the sale value reimbursed. To add salt to the wound, Amazon even keeps a portion of the fees.

When we query this, they refer us to their Lost and Damaged Inventory Reimbursement Policy and the FBA Customer Returns Reimbursement Policy. The latter states:

"If customer does not return your item to an Amazon fulfillment centre within 45 days of the refund (return less refund), we will issue a reimbursement and credit your account for the item."

But here’s the issue: nothing has really changed. The item was never returned. The customer kept it. So in practice, the sale went ahead – yet we’re reimbursed as if it was some bargain-bin reject. Where’s the fairness in that?

The reimbursement amount seems arbitrary, and there’s no transparency or consistency in how it's calculated. Challenging it through support has been a dead end so far.

We’re currently building a case on this, but holding off pushing it formally until our busy season winds down. In the meantime, we’d really appreciate hearing from others – has anyone had success challenging these underpayments, or noticed any patterns or loopholes?

Would love to compare notes and see how widespread this is.

Thanks ;-)

Hi, please can a help me again with the following order?

The customer was granted an A-Z claim against me for not receiving their item which is fair enough but I bought my postage using Amazon Buy Shipping . so my ODR should not have been affected. I have appealed and the appeal was incorrectly denied. Now My ODR is impacted. WHY ???

Many thanks for any assistance.

Could i please ask why i have £65 as a standing order?

So this is a new one for us, received an email notification for an FBM order saying "order refunded not received"

I have gone on and checked the order, there is no email from the customer regarding anything, no return request, no complaint, no A to Z nothing.

And someone in Amazon has just straight out and gone and gave the customer a full refund on the item, which was Sent with full tracking and has a delivery image from Royal Mail.

Is this the new norm ? as if so we will need to scrutinise every single return.

My understanding is that in that instance for an FBM order, where the customer is claiming non delivery we at least get the option to speak to them and try and advise them where their item is.

However, it now appears that Amazon are just going to start issuing refunds with no contact for the seller.

So you could literally sell an item and find it refunded with Zero explanation ?

How as a seller do you even know how to claim then ? at least with an A to Z claim you can try and prove the item was delivered, even if the A to Z team never agree.

But this seems to be a new slippery slope we have not encountered before. @Seller_TSXM2A5nxWSuHany Comment please ? 203-4331202-5324302

We had NO contact from the customer at all, no email, nothing and your customer service reps have issued a refund for an item sent with full tracking and a delivery image too boot ?

Why ?

The VAT on Advertising used to be available from Tax Document Library.

But now I can only download them from the Amazon Advertising Billing section, the problem is the date range is different from actual date which we need to do the VAT claim for example from 1st January to 31st March 2025, so where can we get the accurate data in this case?

Hi,

I've have been selling Lancôme for over 6 months now and recently found out that I was no longer allowed to restock it because the brand was restricted for me. I had a number of ASINS that would bring in thousands of revenue per month.

I'm not able to submit invoices. Does anyone have any idea what I should do?

Thanks!