Order ID: 403-0427122-7534754
Case ID’s: 10689192992, 10690037572 and 10690710602
I received a negative feedback concerning the above order. The order was for Twiglets, the customer complained that the Twiglets I sent them were BAKED not fried. The only thing is that Twiglets have always been baked and never fried. The customer went onto say I made the same mistake with her daughter, I do remember the daughter as I had to explain that the item she purchased was not a fried snack. On the listing itself on the picture of the packet it clearly says BAKED NOT FRIED.
I decided to use a new approach with the totally rubbish and useless support we have on offer so I asked the advisor to look at the picture on the listing and got them to read that the product is baked not fried then I got them to see the feedback and asked them why the feedback should be removed. All 4 representatives told me the feedback was not correct and that it would be removed. I explained that I had already been through feedback manager even though I knew it was not fit for purpose and that I now wanted the matter escalated to some who could actually do the job. In each reply from the totally useless support I received a full explanation of how to use feedback manager but of course the feedback has not been removed even though everyone knows that it should be. I wouldn’t care but there are now points on my ODR which effect my sales.
I know that Amazon knows it’s feedback manager doesn’t work and I see on this forum daily complaints about feedback being wrongly received and being misused, the mods even asked us on the forum how our experience with feedback could be improved. So why do Amazon still make it like torture to ask for the correct outcome?
@Seller_mIRnuhdx7l5sN @Seller_DNQGSsdC7DccM @Seller_gAhPNiLrkfTcr @Seller_Huz6FT08OxHAR @Seller_hnDMgUKxMh1V4 @Seller_XUNeUuvrQDpgP @Seller_TSXM2A5nxWSuH @Seller_iTgjdgiRqiPsn @Seller_fgtTzyHQfOM1x @Seller_VJ4XoAkjDpjPH @Seller_ZyGdB49sb7An4 @Seller_j9Bd91CW3ZVpr
