A-Z claim , ODR Still Affected When Using Buy Shipping
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Seller_6kBpTQqWOEW4v

A-Z claim , ODR Still Affected When Using Buy Shipping

Hi, please can a help me again with the following order?

The customer was granted an A-Z claim against me for not receiving their item which is fair enough but I bought my postage using Amazon Buy Shipping . so my ODR should not have been affected. I have appealed and the appeal was incorrectly denied. Now My ODR is impacted. WHY ???

Many thanks for any assistance.

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Ezra_Amazon
In reply to: Seller_6kBpTQqWOEW4v's post

Hello @Seller_6kBpTQqWOEW4v,

Could you please share either your Seller Support case ID for this issue or the affected order numbers so I can look into this for you?

Best, Ezra

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