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Recent discussions

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How is your Black Friday going?
by Seller_l3eCP9f1PtJXC

Black Friday is here!

How is the event going so far? Any surprises in what customers are buying? What is selling best for you?

On the flip side, have you bought anything for yourself?

Share your Black Friday stories below!

2 votes
10 votes
488 views
36 replies
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PRODCUTS ITEAM DIMENSION / PACKAGES ITEAM DIMENSION
by Seller_h0Cnc75RdLIMf

PRODCUTS ITEAM DIMENSION

I am new seller account and still learning the process for items products/packages box/carton/poly bags dimension entered single pieces or total number of pieces for example:

Q???30 pieces products dimension DxWxH is 90*40*8cm i can convert to Inches amazon 118G convert to Pounds required but did i entered single pieces items Dept front and back/item Dept unit and weight.

Q???30 pieces products dimension DxWxH is 90*40*8cm i can convert to Inches amazon 118G convert to Pounds required but did i entered single pieces items Height Floor To Top/Item Height Unit of Measure and weight.

Q???30 pieces products dimension DxWxH is 90*40*8cm i can convert to Inches amazon 118G convert to Pounds required but did i entered single pieces Item Width Side To Side/ Item Width Unit and weight.

PACKAGE BOX/CARTON/POLY BAGS ITEAM DIMENSION

Q???30 pieces products box/carton/poly bags dimension LxWxH is 41*8*10cm i can convert to Inches amazon 214G convert to Pounds required but did i entered single pieces Item Package/Box/Carton/Poly bags Length Unit and weight.

Q???30 pieces products box/carton/poly bags dimension LxWxH is 41*8*10cm i can convert to Inches amazon 214G convert to Pounds required but did i entered single pieces items Package/Box/Carton/Poly bags width Length Unit and weight.

Q???30 pieces products box/carton/poly bags dimension LxWxH is 41*8*10cm i can convert to Inches amazon 214G convert to Pounds required but did i entered single pieces items Package/Box/Carton/Poly bags Height Unit and weight.

Waiting for Amazon support help finished my lots of listing hold for Dimension.

Amazon support your quick reply in this regards would be highly appreciated.

Best Regards.

Adnan Ahmed Khan

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1 reply
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A to Z denied appeal
by Seller_gYnRwafskdkEv

My customer put in an A to Z claim and was refunded in full, despite us having proof of shipping package same day and it being delivered 3 days later (which is 5 days before the expected delivery window).

I was denied appeal despite including a proof of delivery with a picture of the package on their porch. And I gave a tracking link showing ship date and delivery.

Is this normal? Am I missing something? Is there any other way to appeal? We did everything right on this order and are eating the cost now.

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Inventory Available with 0 units received.....
by Seller_PgP8lQkV4DIOv

Good morning...

My shipment FBA18KZTR043 was received by the warehouse on November 15th and the ASIN in the list appears available. I already have sales without having been sent to the customer!!

However, in the inventory of the list it appears...

Available 0

Inbound 0

FC transfer 0

Unfulfillable 0

Customer order 0

In my multiple open cases the answer is that I have to wait... or maybe it is lost... but in the list it appears AVAILABLE!!

I appreciate your help!!

@Seller_s3amN64nZ4y9V

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3 replies
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Hello,

Such as this seller; https://www.amazon.com/sp?marketplaceID=ATVPDKIKX0DER&seller=AL7F9B9CF70UQ&ref_=dp_merchant_link&asin=B0DM4SG3P2

He just made up a brand which is``Kiaetvreo`` and photoshopped all of the photos and removed the original brands and listed the items under his so called brand. All his listings are same but he forgot to remove the brand from some;

B0DM5QNCKF

B0DMJQ4YYS

Those are fake Nintendo products but listed under different brands

B0CS6G712W

B0CYPYS6Y8

Can someone explain me how this is possible while Amazon uses AI and even understand the brands from the product photos?

Thank you

@Seller_GEZPMc4CeQfh6@Seller_SBIjJooGeXSQ6@Seller_guPeMXBrBxqyU@Seller_l7Jtck9jxnEA0@Seller_4GjtS9k0cnHHv@Seller_OOVUXZLmb2UEH@Seller_t9kvdr2yixQej

4 votes
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113 views
4 replies
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Really trying to list on the US website
by Seller_fTHXfkRYrMaIE

We are struggling with this and although I have had 2 online meetings with Amazon we are still having problems. We are registered to sell on the US website and we created a product with variants on the UK site which initially appeared fine on the US site. We made some small changes to the UK listing and the parent has disappeared from the US site and 75% of the child listings are gone. I go to the UK listing and see that on the child listings they are not selling on the US site, I change them to sell in the US (on the offer tab) but immediatly they revert back to not selling in the US. Does anyone have any idea as currently we have a few child listings listing individually on the US site and the parent and child listings listing fine on the UK site. Any help would be much appreciated. Best wishes : Dom

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I am sure most of us are aware of the promise of newly ellected president.

What are your thoughts on this? How will this affect your supply chain? Are you exploring other countries to source from? If yes, what countries are these and what price difference do you see?

4 votes
7 votes
443 views
10 replies
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Amazon cancelling practically ALL my removal orders
by Seller_AEiAJWqXqBPrY

Amazon keeps cancelling my removal orders. I have placed countless removal orders (perhaps >20) over the past month. And in almost all cases, Amazon has simply cancelled my removal order (either the whole thing or most of it).

You may see, in the attached screenshot, the share of units requested to be removed that Amazon has actually removed. The most recent requests are at the top of the sheet. It is shockingly close to 0.

I simply receive cancellation notices a few days after placing each order. Amazon has also charged >$2,500 for these removals (which didn't happen) and they have charged storage fees of >$800, too. The storage fees are the biggest concern of all (this is, afterall, PEAK season, with extraordinarily expensive storage fees!). I saw a post (link here) where ( @Seller_WIFV02H2XUFgS) said there will be no storage fees charged after a removal order is placed. Yet I have this big bill to pay.

I have opened many cases with Seller Support about this issue (and nobody has been able to help). The responses have ranged from:

1) There is unexpected activity at Amazon Fulfillment Centers

2) It will take 5 business days

3) Wait 14 business days

4) We don't know what you're talking about

5) The most common one: we will contact you once we have an update but we don't know when that will be

Some of those cases (that I opened with Seller Support) are:

16652080311

16710208071

16710155131

16728068551

Can someone (anyone) help me? This is really expensive and distressing. Thank you.

@Seller_YeWcEeTwlVO93

@Seller_khUF6HPR2AHxu

@Seller_s3amN64nZ4y9V

@Seller_WIFV02H2XUFgS

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1 reply
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Hi amazon mods and fellow sellers,

We have received notice for one IP violation about one listing.

We bought the book directly from the brand owner with commercial invoice. May be the different departments of this publishers have no coordination between them. We have submitted the original invoice to amazon as appeal and proof.

But they have again and again rejected it. How to go about it please. The invoice submitted states clearly the publisher/company's name, the buyer name, the book title, the invoice date and quantity.

Your help will be appreciated. We are telling the publishers to withdraw their complaint, which they are agreeing to, but is taking a little longer.

thanks,

ns

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7 views
1 reply
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Account not reactivated due to unverfiable supplier
by Seller_2m9SHKikuR6Tb

I am kindly requesting for assistance from anyone that has managed to be reinstated and if possible an appeal letter and what i need to provide. The last email communication i got was as follows:

"Thank you for completing the video verification. After reviewing the information from your virtual identity and supply chain verification, we observed that you have supplied documentation to Amazon which were from an un-verifiable supplier. We previously requested these documents from you to verify your identity and supply chain. As a result, your account will not be reactivated and we will not release the associated FBA inventory under investigation."

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3 views
2 replies
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Anyone know where to find Adjustment ID? USPS needs this in order to do a postage adjustment dispute.

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