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Dear Sir/Madam,

Our two products involve children's toy compliance issues. We submitted materials on December 9, 2024 and January 23, 2025, respectively. So far, it has been far more than 15 working days, and there has been no response. Review case ID: 16805238431, 17066101611. We have urged many times in the middle, but there is still no effect. Because Amazon has not reviewed for a long time, our products should have been sold normally, but they cannot be sold. Please help us review or urge the review as soon as possible, thank you

I removed an image and replaced it with an updated image of the parts included in my listing. The old image shows optional parts no longer included with the product. How can I get the unwanted image removed?

We have been having issues restoring our listing for the past 5 days or so. We made an update using flat file last wednesday and our detail page was removed as a result. We have tried multiple methods to restore our listing but nothing seems to be working so far. None of suggestions offered by seller support seem to be working.

 Desperately need some help in this regard.

Asin: B0B37V1GM2

Seller Support Case ids: 17200092951, 17206751131, 17178720951, 17207158821, 17208232781, 17212678521, 17226911011, 17226915371, 17226652211

Hello,

I need urgent help regarding my Amazon.com seller account, which was deactivated on 05-11-2024. The reason stated in the email was:

"Your Amazon.com seller account has been deactivated, and your listings have been removed. Ship any open orders to avoid further impact on your account.

Why is this happening?

We were unable to verify information related to your seller account or did not receive any new information regarding your listings or selling history."

Issue Details:

I originally created my Amazon.com account as an individual and successfully passed verification.

Later, I updated my account details to a business entity.

After operating normally, my account was suddenly deactivated without warning.

When I logged into Seller Central, Amazon asked me to update my business information in the Legal Entity section.

Problem Identified:

In the "Country of Establishment" field, Amazon locked it to the United Kingdom (my country of residence).

My business is registered in another country, but I am unable to change this field.

I opened multiple cases and checked the Seller Forums for solutions, but nothing has worked.

As a workaround, I registered a UK company and updated all the details in the business information section, and everything got verified.

Current Situation:

Despite submitting multiple appeals and verifying all information, my account remains deactivated. Case ID: 17223738471 is open, but I have not received a resolution.

Request for Help:

Why is my account still deactivated even after verifying all business information?

Is there a way to change the locked "Country of Establishment" field?

What additional documents or steps are needed to resolve this issue?

If anyone from the Amazon team or seller community has faced a similar issue or can provide guidance, I would appreciate your help.

Thanks in advance!

Best Regards,

@Seller_SBIjJooGeXSQ6

I submitted my Tax info in 2023 year and my account got deactivated due to glitch in amazon backend and I was able to activate my account by calling support 10 times a day in like 3 weeks and I beard a huge loss and depression that time.

I got email from amazon saying, my account title did not matches my Tax Document Title which itself is not correct, Amazon accepted my tax document dated November 2023 and I didnt change any thing in year 2024 as well and amazon accepted same tax information, Now They say to reverify tax info as It is incorrect, What exactly I should reverify? and in this instance they will again deactivate my account for no reason. So much invested and due to Amazon Backend fault, we always suffer as suppliers, Why dont Amazon permanently resolve this issue? Please help me on this error, I am sharing SS.

@Seller_SBIjJooGeXSQ6@Seller_37l8i4vuvugjG@Seller_QYS7Alex1XIw4

Hello,

As advised by @Seller_SBIjJooGeXSQ6openin a thread.

We are also facing critical For the INFORM Consumers Act, It shows "Your account is at risk of deactivation".

Was about to open a case before saw the thread in the forum.

Looking forward on updates from @Seller_SBIjJooGeXSQ6

AWD received our shipment STAR-UEYYZ2WYZYU5G adn now closed it with lost 6 boxes however they dont have any tool in the system to start investigation about lost boxes after closing as we can do with FBA shipments. Please advise how to start investigation for reimbursement wehave and provided Amazon with signed BOL that they picked up 40 boxes.

Thanks

A customer purchased a new product from Amazon, then requested a return.

He returned a completely different product, which was filty (showing the signs of age), that was purchased in 2023 from our non Amazon shop.

We refused the refund and customer filled the A-Z, which he won.

Tried to work with support, as we are not safe - t eligible, providing as much information as relevant to the case. Our products are marked and each of our products have unique number.

Even with all photos and evidence provided, Amazon kept the decision.

So we are out of the money and the product.

What`s the advice in such cases, what do you guys provide to the support to win such cases ?

For the INFORM Consumers Act, I already declared last month and suddenly i'm having this message "Your account is at risk of deactivation".

This is really shocking to us. Such messaging is really terrible.

What I can see is "Tax Verification (In Progress)" and I can't do anything else. When I declared, I merely accepted what I submitted last year so what's the problem and when can it be resolved?

I had submitted a Case ID: 17203240561