Our inventory has been stuck in "unfulfillable" status for months. During this time, our account has still been charged monthly inventory fees for these items which we cannot request a removal order for.

Support has been little-no help in getting this situation resolved as these items have been stuck in unfulfillable status since November 21st.

This is a gross misconduct of business for which we have received zero reimbursement while over 1,500 of our units are stuck in unfulfillable status even after two successful video verification calls which proved our inventory's authenticity on both January 28th and February 4th.

Hello everyone, my account has been registered for a month, and now there is no shopping cart, which I can not solve, can you provide some solutions to help me?

Hello,

I’m seeking clarification on Amazon’s policy regarding the sale of pesticide devices (specifically ozone generators) by non-U.S. resident sellers.

According to Amazon’s published policy, only U.S. residents are permitted to list and sell products classified as pesticides or pesticide devices, which includes ozone generators under EPA guidelines.

However, I have found multiple listings where the sellers appear to be based entirely in China, yet are actively selling ozone generators on the Amazon U.S. platform:

🔹 Example 1

ASIN: B0BFKP8ZPW

Listing: Medvoe 30000mg Ozone Generator

Seller: ShenZhenShi JiaHongHui SuJiaoZhiPin YouXianGongSi

Location: Shenzhen, China (Business address listed as CN)

🔹 Example 2

ASIN: B0CYCL5T9F

Listing: Industrial Ozone Purifier Generator

Seller: Zhejiang manufacturer

Location: China (Business details indicate foreign registration)

These products appear to meet the EPA definition of a pesticide device, yet:

No EPA Establishment Numbers are listed in the product descriptions

• The sellers are not U.S. based
• The products are Fulfilled by Amazon (FBA)

Could Amazon please clarify:

• Has the U.S. residency policy for pesticide device sales changed?
• Are foreign manufacturers allowed to list ozone generators directly?
• If not, how are these listings compliant, and what oversight is in place?
• What are the correct steps for a China-based business that manufactures EPA-registered devices but wants to comply fully?

This information is important for sellers who are working hard to play by the rules and maintain compliance with both Amazon and EPA regulations.

Thank you in advance for your attention to this issue.

- China Girl

Dear Team,

I am writing about the recent suspension of my Amazon account.

I received an identity verification request on April 1, and I promptly completed and submitted all required documents on the same day. According to Amazon's guidelines, identity verification is typically completed within 2 business days, but as of today, my account remains suspended, and the status still shows “verification in progress.”

I respectfully request that my case be reviewed urgently, as this delay is impacting my ability to operate. All documentation was submitted accurately and on time, and I am fully committed to complying with Amazon's policies.

Case ID: 17535727301

Sincerely,

Aziz