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@Seller_ovM5p622oIbGp @Seller_1KYLYkgAlu4xX @Seller_RSwABJNHpHnEZ @Seller_hme3Wbydd1ihr @Seller_Udi0JNbTrsmUV

Okay. I admit my title is a bit overblown. I believe Amazon is sincerely trying to improve the SAFE-T Claim process, so I continue to point out anomalies like this one with the hope that their frequency will continue to decrease.

This instance is the same old problem. I requested reimbursement for the return shipping. The agent insisted the item was eligible for free returns. The claim amount is negligible, but I'm asking for moderator assistance out of principle. The employee denying my claim is not following Amazon's return shipping policy.

Here are the details.

SAFE-T Claim ID 58166-19086-5326922

The buyer falsely claimed the pillow's description was inaccurate because it was smaller than she expected. My offer did not display the Free Returns badge. The buyer is responsible for the return shipping charge.

I opened a Seller Support case and was told to file a SAFE-T Claim appeal, which I had already done. That case ID # is 16987828311.

Thanks to any moderator who will look into this.

Dear Amazon Authorities and Sellers,

Due to the recent suspension of my account, from then on, when I try to communicate with my customers regarding A-to-Z and customer feedback complaints, my messages cannot be delivered due to the status of my account. This hinders progress in resolving issues and ensuring customer satisfaction. In order to communicate with customers and increase customer satisfaction, I kindly request that an update on this issue be provided as soon as possible and the necessary actions be taken.

Yours sincerely,

@Danny_Amazon @April_Amazon @KJ_Amazon @Nano_Amazon @CR_Amazon @Roxy_Amazon @Michelle_Amazon @Jameson_Amazon @Bryce_Amazon

There are fake offers on all of my listings in other merketplaces outside the US, these are harming my sales since the products are not authentic. Why is Amazon not letting me report them? I gave them no permission to be on the listing and they are clearly fake and malicious sellers. Can I get someone to help me?

I have one example for asin B0BMY15TC4 in Amazon Japan. Why does Amazon allow counterfeit items without repercussions? This is ridiculous. I had so many bad ratings because customers are getting the item not as described.

Case ID :16988758121

Order #: 111-6766507-3751463.

Buyer left us negative feedback because they thought that we as a 3rd party seller, are the ones responsible for sending them a return shipping label when it is Amazon. I tried politely telling the buyer this and they got angry because they thought we were lying. Buyer finally figured it out and sent us a message saying they were sorry they thought it was our fault. Please remove this.

@Seller_nS0jcFQNDLG3e

Hi

This article aims to discuss the irrationality of safe-t claims.

Recently, I have noticed that many refunds are completed without any return requests or email notifications, and are automatically refunded to buyers by Amazon. I am not sure why Amazon can bypass seller privileges and automatically give buyers a full refund. I have not received any return request, and the buyer has not notified me via email.

So for these orders, I have applied for a safe-t claim, and I have provided a detailed and complete description including the order number, logistics number, and when I discovered that the order was automatically refunded. And provided logistics POD, no return request records, chat records, refund details and other evidence. However, Amazon refused my compensation. I don't understand why I have provided all the evidence but still haven't received compensation. If Amazon thoroughly investigates and examines the evidence I have provided, then Amazon will understand that my appeal is valid. However, the reply content of the rejected email of the safe-t claim appeal is the same. I can't help doubting whether the safe-t claim department is manually investigated and replied, because the rejected content of the claim looks exactly like the automatic reply of the system.

Please answer my question or tell me what evidence I should continue to submit in order to retrieve the money from these orders, as I have suffered heavy losses due to them.

@Seller_1KYLYkgAlu4xX@Seller_RSwABJNHpHnEZ

Is FBA a joke now? Your low efficiency is the biggest enemy aganist sellers as well as buyers. It's hard to understand why things can be messed up in this way.

Shipment has not been checked in 7 days after it was delivered to TMB8. There are many alive FC centers, why Amazon asked us to send shipments to this hell place? All sellers' shipments sent here will not be received within 2 weeks, what's wrong with you? Can Amazon just change a better fc center for us or change this hell place to a better one? Is there anybody alive in Amazon? What have you done to improve FBA service in these years, Amazon? Can Your hear our voice?

Subject: Request for Reinstatement of Suspended Amazon Seller Account

Dear Amazon Team,

Unfortunately, our Amazon account was deactivated approximately two months ago. The account was newly created, no products were added to the inventory, and no sales had been made.

All necessary documents, such as the company registration and invoices, have been submitted and are fully approved. Despite submitting these documents to Amazon's team multiple times, we have not received any response.

Additionally, Amazon has not clearly specified what exactly they require from us to resolve this issue. We are unsure of what steps to take next.

We would greatly appreciate your guidance and support in resolving this matter.

We are attaching the company registration documents, address, and invoice details for your reference.

The documents we shared are ;

1- Certificate of incorporation of our company

2- Rental agreement for our company

3- COFEBRIS certificate for our company

4- Telephone bill for the company

5- Proof of the company owner's registered address

6- Credit card statement

All of the above documents are authentic. We request you to activate my account after reviewing the documents we have sent to you.

Please advise us on the appropriate actions we should take.

Thank you for your attention to this matter.

We look forward to your prompt response.

Sincerely,

GM Hill Mx

greatmoonflower.gmail.com

Hi @Seller_OOVUXZLmb2UEH

I scheduled an FBA shipment with 2 ASINs, and 1 ASIN out of the 2 was completely missing when received in the Amazon warehouse. However, I have proof of shipment from DHL and the original invoice from the supplier showing the number of units shipped out along with their names, MOQ, and date. Could you please help find and return them to my inventory?

I can provide any other proof if required. I tried contacting support multiple times but I was not able to get any help. If you could escalate this it would help us a lot.

Case Number: 16948481701

Thanks for your help

Regards,

Haris. I

AGS

I am writing to express my concern regarding the repeated rejection of my case, despite providing all the required and legitimate documents for account reactivation.

In my submissions, I have included the following:

Original Invoice (unaltered and authentic)

Proof of Delivery

Proof of Transaction

These documents fully support my case and demonstrate compliance with Amazon’s policies. However, my case continues to be rejected without clear clarification or guidance on what might still be missing or insufficient.

I kindly request that you review my submission again and provide detailed feedback or instructions on any additional steps required to resolve this matter. I am fully committed to addressing any concerns and ensuring my account is reactivated promptly.

Thank you for your attention to this issue. I look forward to your response.