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My account is inactive in section 3. I have provided a return address in the automatic action settings. To return my products, will Amazon now ship the goods to the address I provided or dispose of them? Do I need to create a removal order?

Hi @Seller_F4AbbFj6ovBk3 @Seller_PIHyltK09pbl3,

I have submitted the issue in case ID 16735116711 and I need assistance in resolving it.

The reminder I received was that my account activity was too low and it was suspended. Now I only need to resubmit the color business license, but I have not received the submission link or any entrance yet. Please help me!

Thanks!

Sales have dropped 90% in the last month. Account health is good, shipping is 100% on time, and no cancellations. What is going on? This is supposed to be Thanksgiving week. Where are the sales???

Here's what happened: I created an Amazon self-pickup shipment from the United States on May 24, 2024: FBA181T4BDYC. Amazon entrusted their carrier UPS to carry this shipment. On May 25, I received a message from UPS saying that all the goods were damaged and discarded due to a traffic accident during the transportation of my shipment.

After receiving this message, I immediately contacted Amazon customer service, and the customer service told me that it was Amazon's responsibility for the damage to the Amazon self-pickup shipment, and I asked them to wait patiently for the arrival of the shipment investigation date. I believed what Amazon customer service said, but the investigation date has been delayed. My shipment originally reached the investigation date in June, but the system has been postponing this date until the shipment ended on November 16, so I could make a claim to Amazon.

I immediately applied for a claim and submitted evidence such as invoices, contracts, and screenshots of logistics information, but after Amazon's investigation, Amazon responded to me that they had no evidence to prove that my goods had arrived at their warehouse, and rejected my claim for this reason. I would like to ask: My shipment was damaged and discarded by your carrier on the way to delivery. There is no way this shipment can reach your warehouse! Is it normal for you to refuse with such a reason?

Secondly, I used the shipment claim tab to check whether my shipment was eligible for claim. The tab showed: Your shipment number FBA181T4BDYC does not meet the requirements for investigation. Our tracking information shows that this shipment has not yet been handed over to the cooperating carrier. I feel very confused about this. What I want to know is that the logistics screenshots and the screenshots of the shipment transportation have been given to Amazon. How can you pretend not to see it? I have provided the logistics tracking track. How can you say that my shipment was not handed over to the carrier? How to explain this?

Amazon is the world's number one e-commerce company. I believe that Amazon will assume the responsibilities it should assume, so the customer service told me to wait. I can wait for half a year before making a claim. But Amazon's attitude and way of handling this issue made me very angry. If Amazon directly told me that it was not Amazon's responsibility for the loss of Amazon's self-pickup shipments during the transportation process, and thus refused the claim, I would accept it. I can only say that I am unlucky. However, Amazon rejected my claim application on the grounds that the carrier did not receive the goods and the goods did not arrive at the operation center. This is unacceptable to me. I want to get a fair and just result.

I am an honest and trustworthy seller. I hope Amazon will get better and better. Please help me investigate and solve this problem, thank you.

Claim case number: 16678512151, 16774211791. Claim shipment number: FBA181T4BDYC

@Dougal_Amazon

@CR_Amazon

@Jameson_Amazon

@Dominic_Amazon

@Sandy_Amazon

Hi,

I'm trying to get in touch with some team member from the Transparency Program as we are not receiving invoices for the transparency labels in our account.

I have been trying to communicate through email, but the responses are non-existent - receiving the same template answer, which indicates to me that my emails are not even being read.

If I try to go to the help desk of the Transparency webpage, I get a HTTP ERROR 400 pop-up indicating "This page isn’t working. If the problem continues, contact the site owner."

Can somebody help me on this by providing a few email contact leads for reaching the correct Transparency Team concerning invoices?

Tagging some AMZ members that I see active responses from for visibility:

@Seller_j9Bd91CW3ZVpr@Seller_F4AbbFj6ovBk3@Seller_aEROSwwdnzGiU@Seller_pAPBCLhysbW5T @Seller_DNQA7tfAOJG6T @Seller_OOVUXZLmb2UEH @Seller_SBIjJooGeXSQ6 @Seller_GEZPMc4CeQfh6 @Seller_4GjtS9k0cnHHv @Seller_1KYLYkgAlu4xX

Thanks in advance!

CAN SOMEONE RECOMMEND A COMPANY OR A PROFESSIONAL WHO CAN HELP ME REACTIVATE MY ACCOUNT, I HAVE TRIED IN EVERY WAY BUT I CANNOT, MY ACCOUNT HAS BEEN DEACTIVATED FOR MORE THAN 4 MONTHS, RICARDO WHO WAS SUPPOSED TO HELP ME HERE HAS NOT ANSWERED ME ANYMORE, I NEED HELP, CAN SOMEONE HELP ME PLEASE? MY PROBLEM IS NOT A PROBLEM THAT CANNOT BE SOLVED BUT UNFORTUNATELY I DON'T KNOW HOW TO WRITE TO AMAZON SO THAT THEY WILL ACCEPT AND REACTIVATE MY ACCOUNT, I AM WAITING FOR HELP! A RECOMMENDATION OF A PROFESSIONAL WILL HELP ME A LOT!!

Hi Amazon Forum Support,

I am experiencing an issue with my disbursements. From August 8th to September 9th, a total of 13 disbursements were made to two accounts that I never added to my Amazon account. I have already contacted both Amazon support and your processing bank, but so far, I have been unable to resolve the issue.

I would greatly appreciate assistance in recovering the funds, as they are essential to my business. For more details, you can refer to case ID 16614109681.

Thanks in advance for your help.

Hi Amazon Team,

I’m writing to raise concerns regarding three reviews under our product listing that appear to violate Amazon’s Community Guidelines. Below are the details of each review, along with our reason as to why they should be reconsidered for removal.

Review 1:

Reasons for its removal request:

1. We believe that this review is pertaining to an incorrect product. The reviewer references "baggage/luggage," while our product is clearly packing cubes. This suggests a misunderstanding or confusion about the product. Such misalignment misleads potential buyers and damages our product's reputation.

2. Additionally, this review is containing misleading information. The claim of "false advertisement" is baseless as our product has been accurately represented in all listings. This misinformation could deter other customers from purchasing our product based on an inaccurate perception.

The case ID for the above review is 16576132111 .

Review 2:

Reasons for its removal request:

1. This review is containing misleading information and false claim. The review incorrectly claims that our product was advertised as "compression cubes," which is false. Nowhere in our listing do we describe the our Packing Cubes as compression cubes.

2. Apart from that its content is contradictory and confusing. The review contains inconsistent comments, such as:

o “These are not compression like the description stated.”

o “Compression cubes is where it’s at! I’d suggest ordering those.”

These statements create confusion, leading potential buyers to misunderstand the product.

The case ID for the above review is 16576083801.

Review 3:

Reasons for its removal request:

1. The above review is containing rating that is mismatch with its content. While the review praises the product in multiple areas, it inexplicably assigns a one-star rating. This seems inconsistent with the content and could confuse other shoppers.

2. This low rating despite its positive content impacts negatively and unfairly on our product rating. It’s possible this was an accidental rating.

The case ID for the above review is 15983111651.

Per their response for each case created, the 3 above reviews have been reported by the "Report" button however, they still remain despite containing misleading information, rating inconsistencies, and inaccuracies that do not reflect the true nature of our product. We kindly request your review of these cases to ensure that the product listing maintains relevant, fair, and compliant reviews.

I truly appreciate any support and advice.